Public security in the United States has never been more important than it is today. Border security, biological threats, natural disasters, and threats to our port authorities are all issues that demand the attention of the security conscious state CIO. State CIOs are mandated not only to keep their constituents safe but also to provide transparency. Discover how fulfillment of these directives can also yield safety in times of emergency, disaster, and community threat.

1. SAP Solution Brief
SAP for Public Sector PUBLIC SECURITY: A MANDATE OF
THE HIGHEST ORDER
SAP® SOFTWARE HELPS STATE CIOs
FULFILL RESPONSIBILITIES
Public security in the United
States is now of the highest
importance. State CIOs
Public security in the United States has Leading Software to Increase
are mandated to keep their never been more important than it is Public Security
constituents safe and provide today. Border security, biological threats,
natural disasters, and threats to our port Executive decision makers often find
absolute transparency to authorities are all issues that demand that they are unable to develop proactive
them as well as to their the attention of the security conscious plans because the information they
state CIO. State CIOs are mandated not need to do so is scattered throughout
agencies. SAP® solutions only to keep their constituents safe but disparate data sources. As a result, the
for public security help also to provide transparency – for their CIO is challenged to meet constituents’
actions, their budgets, their operations expectations as well as their own inter-
government agencies fulfill – to their constituents as well as to the nal requirements for situation analyses
these all-important directives. agencies they deal with. Citizens have a and risk assessments. SAP software
right to know how their governments enables you to gain a 360-degree
are spending money and that they are view of your agency or organization
taking reliable, responsible measures to through its extract, transformation (data
keep them safe in times of emergency, cleansing), and load processes. The
disaster, and community threat. software adds useful functionality for
data filtering, data federation, and
SAP® software can provide a 360-degree unstructured data searches. With the
view of the agency, which is a necessity SAP BusinessObjects™ portfolio, you
for operational performance. This visibility can access the most up-to-date public
delivers transparency and enables the security data in the format that you
delivery of public statistics on outcomes need, when you need it. You can turn
such as crime detection rates and rates your raw data into knowledge to help you
of repeat offenses. Because the soft- perform enhanced situational analyses
ware integrates data, CIOs are able to and risk assessments, which translates
provide one version of the truth. With a into higher public security and more-
360-degree picture of their agencies effective public safety tools.
through this integration of data, state
CIOs can publish the results of their SAP BusinessObjects business intelli-
policies and actions to their constituents gence (BI) solutions represent market-
in a reliable and auditable manner. CIOs leading BI software that can help you
are better able to detect risk and threat, increase transparency for your agencies
make timely and accurate decisions, and and constituents. According to the
respond appropriately and as quickly as International Data Corporation,1 SAP
possible to any and all threats. is the leading vendor in BI tools and
performance management and analytic
applications. This same excellence in
performance can be found in the SAP
for Public Sector solution portfolio.
1. Worldwide Business Analytics Software 2009–2013 Forecast and 2008 Vendor Shares,
IDC #219383, August 2009; Worldwide Financial Performance and Strategy Management 2008
Vendor Shares: Market Consolidation Drives Domination, IDC #218656, June 2009;
Worldwide Business Intelligence Tools 2008 Vendor Shares, IDC #218598, June 2009.

2. In addition to SAP BusinessObjects BI Figure: Xcelsius®
solutions, SAP offers public security Software
software supporting:
• Justice management
• Identity management
• Incident and investigative case
management
• Integrated incident and emergency
management
• Property and evidence tracking
• Enterprise content management
Two Key Differentiators
SAP solutions for public security provide
functionality supporting two key differ-
entiators: auditability and comprehensive
technology. Functions supporting audi- knowledge-led performance. It promotes and prevent disaster and prepare for
bility make it possible to trace data informed and engaged stakeholders emergencies. In addition, the software
back to its source, an important feature and provides innovative cross-agency enhances the ability to respond to and
for CIOs when tracking data during risks, service delivery models. recover from the consequences of
threats, and disasters. The comprehen- emergencies. Should disaster strike,
sive technology provided by the SAP Incident and Investigative Case critical infrastructure processes, com-
software starts with a business process Management munications, or health-care services
platform and includes support for The sophisticated SAP technology may be disrupted. In such cases, SAP
essential functions like extract, trans- delivers a platform for managing inves- software can provide a detailed analysis
form, and load; business intelligence; tigation lifecycles, incident recording, of a situation, complete with recommen-
and performance management. activity management, intelligence, and dations for the best strategy to return
identity handling. With the 360-degree the critically affected service back to
Justice Management view it provides, SAP software enables normal operations as quickly as possible.
SAP provides a sophisticated solution automation and standardization of inves-
for justice management designed with tigative processes and management of Agencies like the Federal Emergency
your state’s needs in mind as well as digital and physical content. CIOs can Management Agency (FEMA) in the
solutions to boost your case manage- achieve improved visibility of cases, United States recognize the value of
ment performance. The software in- resources, and activities, which results partnering with SAP. FEMA is saving
cludes a collection of tools that enable in enhanced investigative outcomes for nearly US$1.6 million annually in IT costs
your courts and other justice agencies public sector agencies. alone due to the reduction in staff
to manage end-to-end processes for required to produce and analyze reports.
administering justice. With them, you Integrated Incident and Emergency
can manage electronic content and on- Management A Leader in Public Safety
line services as well as, for example, CIOs, executive decision makers,
process the payment of fines. community officials, and communities An example of how SAP software
can count on SAP software to provide contributes to guarding public safety is
Through its reliable and expert soft- them with consistent, accurate, real-time, the support it gives Emergency Medical
ware support, SAP makes clear its shared data as well as comprehensive Associates (EMA) – a provider of emer-
commitment to enabling sustainable risk assessments. In facilitating situa- gency services to hospitals and health
and inclusive justice. SAP delivers tional awareness, the software helps systems – to combat the swine flu. At
service excellence and helps advance increase the CIO’s capacity to anticipate work in New Jersey, New York, and

3. Pennsylvania, the advanced SAP tech- electronic toll collection, and postal Citizens have a right
nology helps to track H1N1 virus out- services. The SAP for Public Sector
breaks. Using SAP BusinessObjects BI solution portfolio helps governments
to know how their
solutions, EMA determines where med- maximize their public value by fulfilling governments are
ical resources are most needed. Data specific agency, program, and legislative
is collected from 1.2 million patients requirements and driving cost-based,
spending money and
annually; detailed diagnostic information collaborative outcomes across agencies that they are taking
is pulled from 1,300 monthly reports. both within the enterprise and across
EMA sets specific targets and alarm organizational boundaries.
reliable, responsible
notifications to trigger alerts when swine measures to keep
flu–related symptom data exceeds Find Out More
standard-deviation thresholds. Local To learn more about how the SAP for
them safe in times of
hospitals and federal organizations Public Sector solution portfolio and emergency, disaster,
are then alerted, and they prepare for SAP solutions for public security can
outbreaks based on the information help you, call your SAP representative
and community threat.
provided. today or visit us on the Web at
www.sap.com/industries/publicsector.
SAP in the Public Sector and understand their requirements. This
SAP: Delivering IT-Powered understanding is then systematically
The SAP for Public Sector solution Business Innovation transmitted to research and develop-
portfolio, which includes SAP solutions ment groups of experts who tailor
for public security, helps governments SAP delivers products and services that the solutions to meet the needs of the
unify and optimize their public adminis- help accelerate business innovation for public sector customer while providing
tration processes. Governments also our customers. We believe that doing a scalable, configurable solution that
get support in delivering responsive so will unleash growth and create sig- integrates into the larger IT landscape.
line-of-business services and fulfilling nificant new value – for our customers,
their program and policy outcomes. SAP, and, ultimately, entire industries Helping State Governments Become
SAP solutions provide the flexibility and the economy at large. Today, Best-Run Governments
and adaptability to help governments’ customers in more than 120 countries Our vision is for state governments of
IT capabilities evolve with changing run SAP applications – from distinct all sizes to become best-run govern-
legislation, regulations, and stakeholder solutions addressing the needs of small ments. In today’s challenging environ-
requirements. businesses and midsize companies to ment, best-run governments have clarity
suite offerings for global organizations. across all aspects of their business,
SAP has served the global public sector which allows them to act quickly with
marketplace for 30 years, spanning over Cities, Counties, and States Rely on increased insight, efficiency, and flexi-
1,500 federal, central, state, regional, SAP for Public Security bility. By using SAP solutions, CIOs
and local government agencies world- SAP is able to help thousands of cus- from states of all sizes can reduce
wide. The comprehensive SAP offering tomers globally within the public sector. costs, optimize performance, and gain
extends beyond traditional public admin- We are dedicated to thoroughly under- the insight and agility needed to close
istration to support a wide range of standing the needs of the U.S. public the gap between strategy and execution.
government-specific processes. The sector market, in particular within the To help our customers get the most out
breadth of functionality includes support area of public security. Our product of their IT investments so that they can
for social services, tax and revenue development is influenced in a significant maximize their business performance,
management, constituent services, case way by key clients, focus groups, and our professionals deliver the highest
management, grants management, advisory panels. We have established level of service and support.
records and document management, communication networks that enable us
asset management, public security, to maintain contact with our customers

4. QUICK FACTS www.sap.com /contactsap
Summary
Public security in the United States is now of the highest importance. State CIOs are
mandated to keep their constituents safe and provide absolute transparency to them as
well as to their agencies. The SAP for Public Sector solution portfolio, which includes
SAP® solutions for public security, and the SAP BusinessObjects™ business intelligence
solutions help government agencies fulfill these all-important directives. SAP software
provides actionable information, which increases agility of response and enables state
CIOs to allocate resources effectively to face threats and natural disasters as well as
security and safety risks.
Business Challenges
• Provide the 360-degree view that is necessary for operational requirements
• Anticipate, prevent, and contain biological threats
• Swiftly rectify damage incurred from natural disasters
• Increase transparency for agencies and constituents
• Meet constituents’ expectations regarding situation analyses and risk assessments
Key Features
• Provide one version of the truth by integrating data
• Gain 360-degree view of agency or organization through extract, transformation
(data cleansing), and load processes
• Expedite justice processes through sophisticated tools that help manage electronic
content and online services
• Automate and standardize investigative processes through a sophisticated platform for
managing investigation lifecycles, incident recording, activity management, intelligence,
and identity handling
Business Benefits
• Reduced response time to threats through timely and accurate decisions
• Higher public security and more effective public safety tools through ability to perform
enhanced situational analyses and risk assessments based on raw data
• Enhanced investigative outcomes through improved visibility of cases, resources, and 50 097 475 (09/11) Printed in USA.
©2009 by SAP AG.
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ByDesign, SAP Business ByDesign, and other SAP products and
For More Information services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and
To learn more about how the SAP for Public Sector solution portfolio and SAP solutions for other countries.
public security can help you, call your SAP representative today or visit us on the Web at Business Objects and the Business Objects logo, BusinessObjects,
www.sap.com/industries/publicsector. Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and
other Business Objects products and services mentioned herein as
well as their respective logos are trademarks or registered trademarks
of Business Objects S.A. in the United States and in other countries.
Business Objects is an SAP company.
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