9. 1st all-software IP PBXHeadquarters: Indianapolis, Indiana Regional North America HQ offices: Offices throughout EMEA, APACand Latin America 650+ employees Annual revenues more than $131 million… and growing! Innovation… A Solid Foundation
46. Evaluation by Leading Analyst Firm Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Feb. 22, 2010 The Gartner Magic Quadrant is copyrighted 2010 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.
47. What the Gartner Report Says About Interactive Intelligence… “Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements.” Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010
48. What the Gartner Report Says About Interactive Intelligence… “The company has expanded the scalability, security and manageability of its solutions, enabling it to sell successfully into large enterprise contact center environments. It has also added an Interaction SIP Station to lower handset costs and simplify deployments.” Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010
49. What the Gartner Report Says About Interactive Intelligence… “The company has increased its direct sales and support organization, as well as its presence with major system integrators, to help address the needs of large and multinational customers.” Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010
50. What the Gartner Report Says About Interactive Intelligence… “Customer Interaction Center's efficient use of server resources and consistent administrative and management tools across applications makes the system particularly appealing to IT decision makers.” Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010
52. Financial Performance Annual Comparisons Product and Services Revenue $ in Millions Over $65 million in cash and investments after 2009 withno outstanding debt. +8% +10% $131.4 +32% $121.4 $109.9 +32% 57% from current customers +14% $83.2 $62.9 $55.1 17.6% of total revenue put back into R&D
53. Total $ Orders by Region Worldwide Order Split 2008 2009 2009 orders – up 5%
Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.
Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.
Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.Points to make:All applications in a single server all working together on a single platform – no integrationSingle point of administrationMulti-channel Quality Monitoring and Call/Screen Recording available across all applications/interactionsMulti-Channel queuing for calls, emails, faxes, chats, trouble tickets, business tasks, etc.Integration into legacy systems for easy migration strategiesLess integration time,lower costsSingle vendor to deal withApplications leverage one anotherWorks as PBX/IP-PBX or with 3rd party PBX/IP-PBXContact center and enterprise functionality on one platform
Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.Server A and B are acting as a fault-tolerant pair with replicated admin information, applications, etc. Server C is acting as a DR server located off-premise.
The Interaction Center Platform® -- the foundation on which all Interactive Intelligence products are based -- centralizes business interactions (including phone calls, e-mail, faxes, Web chats and callbacks) as well as business processes.Single “All-in-One" Platform(Benefit: Increased operational efficiencies and reduced costs)Fewer servers to deploy, integrate and manageSmaller data center footprintSupports “green” initiatives through reduced power consumption, support for remote employees, etc.Modular architecture enables addition of applications with simple license keys to support enterprise-wide expansion Single point of administration, customization and reportingEliminates multi-vendor sourcingIncludes centralized multi-channel processing and inbound/outbound blendingStandards-based(Benefit: Reduced costs and maximized investment protection)Incorporates open standards such as SIP throughout -- no proprietary SIP extensions for vendor “lock-in”Runs on commodity servers without special boards or hardwareComprehensive integration to third-party systems including PBXs/IP PBXs, IVRs, call recorders, SIP hardware (telephones, headsets, gateways, etc.), workforce management packages, back-office applications (CRM, ERP, etc.), databases, Web services, messaging platforms, and more.All-software Architecture(Benefit: Reduced costs and maximized investment protection)Eliminates the need for costly voice boards and fork-lift upgrades Offers scalability to meet the needs of large organizationsIncremental licensing for cost-effective growthProvides cost-effective disaster recoveryEliminates multiple points of failure for increased reliabilityProvides multi-site, location-independenceBreadth of Applications (Benefit: Increased revenue opportunities and operational efficiencies)Wide range of contact center automation, enterprise IP telephony, enterprise messaging, and business process automation* applications
This is what Gartner says about us…
“Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
“Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
“Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
“Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
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