The City of New York, The Tomorrow Project, Silverback Social and Vanguarde Consulting Group proudly welcome small business owners to a series of 5 half-day seminars focused on educating small businesses on the fundamentals of social marketing success. These hands-on seminars gave small businesses the tools to get up and running effectively in social marketing and to promote the value of social marketing for small businesses as a whole.
This presentation was given by Chris Dessi, CEO of Silverback Social on each of the five days. Please feel free to download and share this content. All I ask is that you use Silverback Social and Chris Dessi as the source.
All images and statistics are sourced in the presentation, and include a white paper from Buddy Media and statistics provided by FactBrowser.com. Images were provided by Shutterstock.com. Details were shared via a TED Talk give by Clay Shirky and imagery created by Bill Cheswick.
15. 57% want to Globally,
receive a 46% of those
discount or with online
promotion access use
– Mashable social media
to help make
purchase
decisions -
Nielson
20. 1. EVERYTHING HAS
CHANGED
2. EVOLVE OR DIE
3. STOP PUSHING,
START LISTENING
21.
22. 53% of social
87% of Facebook media
users like a brand on marketers don’t
Facebook – LAB42 measure their
success –
Awareness Networks
The Average age of
Facebook users is Facebook now
40.5 years of age - has 1 billion
PINGDOM users who are
“actively”
spending time
with the site –
Mark Zuckerberg
Introduction – you will learn 3 things about social media – 3 things about facebook and 3 things about twitter
Four events in the past 500 yrs can be considered revolutionary – 1. Printing press ONE TO MANY2. Telegraph, telephone – ONE TO ONE3.recorded media photos, sound, movies – 4.radio and television SBill Cheswick and Steven North at AT&T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
Four events in the past 500 yrs can be considered revolutionary – 1. Printing press 2. Telegraph, telephone3.recorded media photos, sound, movies 4.radio and televisionBill Cheswick and Steven North at AT&T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
Four events in the past 500 yrs can be considered revolutionary – 1. Printing press 2. Telegraph, telephone3.recorded media photos, sound, movies 4.radio and televisionBill Cheswick and Steven North at AT&T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
YOU HAVE TO GO WHERE YOUR CUSTOMERS ARE!!! MARKET to and THROUGH your happy customer! FLIP THE FUNNEL
United Breaks Guitars
Alexis Ohanian: Mr. Splashy Pants:Reddit – Social News Website – Greenpiece – Humpback Whales – Japanese Gov – Tracking chip – Thoughtful names –79% of the votes, next highest 3% - entire marketing campaign around it. Japanese Gov called off the whaling. LEVEL PLAYING FIELD COSTS NOTHING BE GENUINE- It’s ok to lose control
TEXTURE
Called the biggestredesign in Facebook’s history, Timeline adds a customizable cover photo and presents a summary of a brand’s history from 1800 onwards, using an algorithm to highlight events that are deemed most significant. Timeline gives brands greater control of their profile and allows them to tell a well-orchestrated story.
Call to action Bliss New Norm
Bradns that posted outside of business hours had 20% higher engagement rates (Source Buddy Media)_
Different dates for different industries…
Behind the scenes
ONLY USE THE HASH TAG TWICE
WHAT IMAGE??
WHEN IMAGE?
Position yourself as a resource – users will come back to you for information – WHOLE FOODS