Managing Cloud Infrastructure: The Key to Deliver IT as a Service

Managing Cloud
Infrastructure
The Key to Deliver IT as a Service

Cenk Ersoy
Sr. Technology Consultant

© Copyright 2010 EMC Corporation. All rights reserved. 1

The Agenda
The Challenge EMC Cloud Use Cases Cloud Project
what Drives Cloud Computing Management IaaS scenarios
How we Start
Key Elements


THE
Challenge
What Drives Cloud Computing ?


Business Agility, Cost and Efficiency are
Driving Cloud Computing
Drivers of Cloud Computing Initiatives at Organization

Business agility
(Faster Time to Market, Increased User Satisfaction)
75%

Reducing IT
Infrastructure Investment
56%

Reducing IT Management
and Maintenance
53%

Base: 636 Total respondents; 234 US respondents; 202EMEA respondents; 200 APAC respondents
Source: CIO Global Cloud Computing Adoption Survey January 2011


The Journey to the Cloud
IT Production Business Production IT-as-a-Service
Lower Costs Improve Quality of Service Improve Agility

Phase 1 CHALLENGE Phase 2 Phase 3
IT Owned Apps Infrastructure Mission Critical Apps Run IT as a Business
(Hardware Consolidation) Management (Software Enablement) (Business Alignment)


The Infrastructure Management
Challenge
• Assuring service
levels at the Applications
MANAGEMENT GAP
infrastructure level is
a must Storage Network Compute

Virtual
• Virtualization requires
new management
capabilities Physical
MANAGEMENT GAP

• Need to stand up new
services much faster
• Compliance has
become an absolute
must

The Growing Gap in IT Management
Cost/Time to Service

Phase 1 Phase 2 Phase 3
IT Owned Apps Mission Critical Apps Run IT as a Business


What if… you could deliver IT as a service with
confidence?
Success requires crossing domain boundaries and delivering:

Applications

Applications

Storage Network Compute

Speed to Service
Service Assurance
Complete Compliance


EMC
Cloud
Management


EMC Cloud Infrastructure Management

Vblock Non-Vblock
IONIX ITO

Compute
UIM

Storage

Network

5 Times Faster! Faster than Manual
80% More Efficient! More Efficient!
Always Compliant! Always Compliant!


Speed to Service: Deploy services FASTER with ACCURACY

ZERO-TOUCH
INFRASTRUCTURE
• Proven automation solution,
Applications from self-service catalog to
infrastructure provisioning

Storage Network Compute SINGLE-CLICK SIMPLE
• UIM Automated provisioning
across the Vblock™ Platform
Speed to Service • IONIX ITO for Non Vblock
Service Assurance infrastructure
Complete Compliance One Solution
• Full integration between
Vblock and Non Vblock
Infrastructure


Speed to Service - Non Vblock
Provision Hand-off Provision Hand-off Provision
Compute Validation Storage Validation Network
TRADITIONAL
PROCESS
DEPLOYED

• Server Admin • Network Admin
– Allocate blades – Connect resources to networks
– Create logical service profiles • VMware Admin
• Allocate logical identifiers – Install VMware ESX
– MAC addresses, UUIDs (compute) – Format data stores
– WWNN, WWPN (storage) – Create VMware ESX cluster in a particular VMware
• Storage Admin vCenter Server
– Configure the zones on the SAN – Configure DRS HA Clusters
– Provision block storage, masking resources – Register VMware ESX host and data stores with the
VMware vCenter Server cluster


Speed to Service IONIX ITO

Provision Hand-off Provision Hand-off Provision
Compute Validation Storage Validation Network
TRADITIONAL
PROCESS
DEPLOYED


Speed to Service IONIX ITO
IT Orchestrator Adapters
Provides bi-directional communications
with endpoint applications

Advantages: 50+ available, Common
data model, Extensible

IT Orchestrator

Executes accelerators in multivendor
and heterogeneous data center and
on-demand environments.

Advantages: Mesh Architecture,
Fault Tolerant, Scalable, Multi-tenet

IT Orchestrator Accelerators
Provides required workflows, adapters
and portlets necessary to solve a
complete data center issue or activity.

Advantages: Prebuilt, IP Protection
(Compiled), Extendable, Proven


Speed to Service - Vblock Ionix UIM
How do we deploy services FASTER with ACCURACY ?
Network vCenter, vCloud (or other) portals Enterprise Management Platforms

Provisioning and Configuration, compliance
synchronization and fault events
UNIFIED
API PROVISIONING
Compute, Storage, Network
Provisioning
UIM
DEPLOYED Visibility And Service Catalog

Security
Policy Provisioning Compliance

Storage
Compute
UCS Manager MDS, Nexus Unisphere Symmetrix Console


Green Field
Integration Summary

vCloud Admin vCloud Director
API

IONIX
vCenter API vCenter
ITO

UIM/P UIM API

Vblock


Mixed Infrastructure
Integration Summary

vCloud Admin vCloud Director
API

IONIX
vCenter API vCenter
ITO

UIM/P ITO
UIM API Adapters

Vblock Non Vblock


Complete Compliance
Managing configuration
and change at the Compliance Management

domain level is
important, but you need
a way to see the status Storage Network

of the entire
infrastructure…
We help you
manage change
and enforce COMPUTE
NETWORK
STORAGE
compliance across
your infrastructure


IaaS
Use Cases


Use Case
User request for a new SQL Server


Server is
Provisioned

User Portal/Vdc Service Desk Change Management Monitor CMDB System
Auto
Auto Charge
Compliance
User Alive Check
By Customer
CapacityIQRequest Chargeback
Enterprise
request for Policy
ITO will Get

EMC IONIX ITO
Approve
Server
VMWare vCM

Request and
VMware vCloud Director connect to
User Portals Catalogs Change Mng
Security
Request for
Create vApp
vAPP Open Ticket in
Update
Virtual Datacenter 1 (Gold) Virtual Datacenter n (Silver)
New SQL Server VMware
vShield Service Desk
CMDB

Close Ticket in
Service Desk

IONIX IONIX
UIM ITO Adapters

Converged Non Converged

Use Case
IT Admin Deploys new VMware
Infrastructure


User Portal/Vdc Service Desk Change Management Monitor CMDB System

Alive
CapacityIQ Chargeback
Enterprise

EMC IONIX ITO
VMWare vCM

VMware vCloud Director
User Portals Catalogs Security

Virtual Datacenter 1 (Gold) VMware Virtual Datacenter n (Silver)
vShield

IONIX IONIX
Step-1 UIM ITO Adapters
Deploy
Infrastructure

Converged Non Converged

From VBLOCK to vCloud Director
Finance vDC 1 MIS vDC 2
Virtual Machine Virtual Machine Virtual Machine Virtual Machine
1 ……......…… N 1 ……......…… N

Virtual Layer
LOGICAL
Org vDC’s
created on
provider vDC

vCloud Director Provider vDC vCenter ESX Cluster
Gold Silver Bronze

UIM creates
Provider vDC Cluster of
created from servers & data
vCenter cluster stores in
vCenter

ESX ESX

Physical Layer
UIM service offerings UIM Service

HARDWARE
Gold
Server
1
……..................... Server
N
Tier 1
Silver Tier 2
Bronze Tier 3 Data Data

Compute Network Storage UIM
Share 1 …........ Share N

automates
service
provisioning


Infrastructure
is
Ready for
vApp

VMware vCloud Director

Finance vDC MIS vDC

Populate to IONIX
vCloud UIM
Director

Converged

Cloud
Project
How we Start ?


EMC Cloud Advisory Service

Key Deliverables Benefits
• Identify technology, operational and
• Cloud Best Practices & Maturity organizational challenges to Cloud
Assessment deployment
• High Level Cloud Architecture with • Prioritize pain points and technology
Service Catalog challenges
• Initial Financial Analysis & Business • Cost optimization opportunities
Case identified
• High Level Transformational • Comprehensive infrastructure impact
Roadmap with Recommendations analyzed
and Resource Plan • Establishes vision of tiered, service-
• Application & Workload Assessment based virtual infrastructure
with Recommendations • Sets expectations for investment and
• IT Budget Impact Analysis (for Hybrid benefit timeframes
Cloud Strategy) • Service packages for entire
transformational program, leaving
client at decision point


Cloud-centric Best Practices and Maturity
Assessment Rating
Area Key Findings
Generally IT service management processes and practices are
Service Level Reporting adequate to meet the needs of the current operational
environment. While adequate and in some cases mature, the
service management framework utilized within the
organization has largely been developed internally in response
Service Catalog to local or regional organizational needs; hence,
implementation and adherence to the service management
processes is inconsistent across the organization and does not
Consumer Management
follow an industry recognized service management framework,
such as ITIL . To successfully deploy cloud related services
within the RBC organization while simultaneously embracing
the transformational changes required within the organization
Billing & Accounting to deliver IT as a service it is recommended that RBC
• Establish an organizational wide common service
delivery framework responsible for overall service
strategy, design, and operation.
Subscriber Management
• Upgrade or replace the current Peregrine help desk
• Identifies technical,product that specifically supports service
system with a operational and
organizational readiness for a Cloudservice model.
management within the cloud computing
Customer Services / KPI’s • Implement a continual service improvement program to
Transformation cloud related services.
monitor program.

• Prioritizes pain points and technology
challenges.


Cloud Management Platform and
Architecture
Cloud Cloud Services Cloud
Service Desktop as a Service (DaaS) Service
Consumer Business as a Service (BaaS) Delivery
s Software as a Service (SaaS) Team
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
Cloud
Cloud Business Service Orchestration Architects
Internal
Consumers Service Level Reporting Service Catalog Consumer Management
Billing & Accounting Subscriber Management Customer Services / KPI’s
Security and Resiliency

Cloud Service Management Orchestration

Common Service Platform
IT Service Governance Cloud
Infrastructure
Open APIs

IT Service Delivery Catalog Administrators
Service Request / Access Approval
Provisioning / License Mgmt.
Change & Configuration Mgmt. (CMDB)
Self-service Life Cycle Mgmt. Service Level Mgmt. Release Mgmt.
provisioning portal
Incident / Problem Mgmt. Chargeback / Metering / Reporting Event Monitoring
Service
Catalog based Service Templates Automation
Service
Cloud Infrastructure Management
Team
Common Infrastructure

Backup / Recovery Disaster Recovery Resource Load Balancing
Line-of-Business Capacity Mgmt. Patch Management Asset Mgmt.
Customers
Server Workloads • Connects Cloud infrastructure to operational
Desktop Workloads
Compute Compute
Storage
practices needed to deliver IT as a Service.
Storage IT Service
Business
Network Network
• Converts an IT vision into an tangible Managers

architectural and operational goal.


High-level Transformational Roadmap and
Plan
May 2010 Jun 2010 Jul 2010
Phase 1 - Launch
Aug 2010 Sep 2010 Oct 2010 Nov 2010
People
Dec 2010
Phase 2 - Transition
Q1 2011 Q2 2011 Q3 2011 Q4 2011 2012 + Q113

2. Private Cloud
1. Private Cloud Organization /
19. Private Cloud Continual
Strategy and Governance Transition Core Team to Center
Transition Core Team & Governance to Operational State Center of Organizational
Service Portfolio of Excellence Improvement
3. Private Cloud Excellence
Training Plan

Process

5. Private Cloud Service 13. Financial 20. Config.
Catalog Management Mngt.
4. Private
Cloud Service 21. Deploy.
14. Security / Risk / Transition to IT Continual
Design Mngt. /
6. ITIL Foundation Compliance Operations Transition to IT Operations Operational
Service
Management Improvement
Validation
15. Dashboard / Portal 1.0 22. Dashboard / Portal
Service Orchestration / Automation/ KPI’s 2.0

Technology & Platform
7. Private Cloud Reference
Architecture Validation and
Certification 16. Proof of Concept 23. Private
18. Private Cloud POC Infrastructure Cloud Factory 25. Private Cloud Factory
(POC) Infrastructure
8. Application / Workload Optimization Pilot
Acquisition and Install
Mapping

9. Application Rationalization
Business Case and Plan

10. Storage Catalog, Tiering
17. Application Alignment (Phase1)
and Archiving

11. Storage Thin Provisioning
24. Network
Convergence / Traffic Migration
12. P2V Acceleration / CASE

• Describes work packages, high level tasks, resources required.
• Facilitates resource planning, integration with other projects, daily operations.


THANK YOU


Managing Cloud Infrastructure: The Key to Deliver IT as a Service

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Managing Cloud Infrastructure: The Key to Deliver IT as a Service

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