A great primer for noprofits who want to begin a social media listening program. Discusses how why to listen, how to listen, when to respond, and more.
31. When Should My Nonprofit Respond? Photo via floridapfe: www.flickr.com/photos/floridapfe/2165029667/sizes/l/
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35. What Are Some Tools My Nonprofit Can Use? Google Analytics Facebook Insights Flickr Pro Account YouTube Insight Search.twitter.com BackTweets.com Twitterholic.com Twinfluence.com Twitalyzer.com Twittercounter.com