Keynote at TrainingZone Live conference, London. 25th May 2010. Charles Jennings CEO, Duntroon Associates Ltd. www.duntroon.com

1. the challenge of performance-centric training & development YannCaradec 1

2. fundamental changes are occurring in the marketplace from PUSH to PULL the implicationsfor learningare becoming clearer 2

3. www.cluetrain.com 2000 some people have seenit coming for years “the clue train stopped there four times a day,they never took delivery” 3

4. Σωκράτης Socrates 470-399 BC Πλάτων Plato 427-348 BC …but it’s a 2,300 year divide 4

5. “push” 5

6. “pull” 6

7. today’s drivers 7

8. faster, faster, faster.. 8

9. more, more, more.. “In 2009 more data will be generated by individuals than in the entire history of mankind through 2008” Andreas Weigend, former Chief Scientist at Amazon.comwriting in the Harvard Business Review, May 2009 TheSocial Data Revolutions 9

10. focus on action today’s productivity is in the ACTIONS of people, not the information in their heads 10

11. all change, please.. Jon Husband, Internet Time Alliance “Your organization is becoming hyperlinked. Whether you like it or not. It's bottom-up; it's unstoppable.” David Weinberger 11

12. the rise of social learning.. Manifesto Thesis 7 Harold Jarche, Internet Time Alliance 12

13. the rise of access Access (not knowledge) is power 13

15. access to knowledge and core capabilities to find, interpret, communicate and turn knowledge into action are now the key differentiators14

16. beyond content On average, each American consumes34Gb of data every day University of California, San Diego 15

17. content is just a starting point... …not the end of the journey 16

18. “Most of what we call management consists of making it difficult for people to get their work done” Peter Drucker most of what we call learning consists of trying to memorise the unmemorable and the unmemorisable 17

19. changing training and learning strategies 18

20. traditional learning model LEARN LEARN LEARN 19

21. find-access learning model LEARN FAMILIARISE FIND 20

22. trends 21

23. sometimes it can all be a little challenging … 22

24. seeing the woods for the trees outputs, not inputs 23

25. Manifesto Thesis 17: “Companies that assume online markets are the same markets that used to watch their ads on TV are kidding themselves” “Organisations that assume the online generation want the same ‘stuff’ that’s delivered in classrooms are also kidding themselves” 24

26. technology has always fostered connections, conversations and learning between people. Quill Pen Telephone Telegraph TV Computer Internet Mobile devices ……. 25

27. Manifesto Thesis 39: “The community of discourse is the market” “building and supporting communities of discourse are prime roles of any L&D Department” 26

28. Manifesto Thesis 79: “We want you to drop your trip, come out of your neurotic self-involvement, join the party” “We want L&D to get off it’s ‘high-horse’ of instructional design and pedagogy, focus on helping people do their jobs well, and become part of the business” 27

29. “The Internet is shifting power from merchants to customers .... you can hear the timbers creaking.”cluetrain manifesto education and training is shifting power from teachers and trainers to learners, from command and control to individual choice. 28

30. a basic business truth in an ever-changing world, continuous learning is the only sustainable advantage Jay Cross and Friends‘Working Smarter: informal learning in the cloud” February 2010 www.internettimealliance.com 29

32. Support & Mentoring for Transformation & Change Programmes

33. Learning & Performance Audits

34. Workplace Learning Reviews

35. Informal & Social Learning Consultancy

36. Workshops & Webinars

37. Team Mentoring & Coaching

38. Strategic Learning and Performance Consultancy and Workshops30