Travel Management

Overview

• About Travel Leaders
• Travel management objectives
• Customizable Solutions
• Dedicated services
• Partnership advantages
• Technologies
• Competitive Advantages

©2011, Travel Leaders Franchise Group, LLC

About Travel Leaders

• Ranked #1 largest corporate travel agency according to Business
Travel News 2010 survey

• 1,700 Travel agency locations, encompassing corporate travel, loyalty
travel fulfillment, leisure travel and franchise locations

• Combined sales of over $16 billion dollars

• Headquartered in Minneapolis with over 500 local offices in the US.


Travel Leaders’ Deliverables

Our vast experience helping corporations consolidate and manage their
travel programs has led us to commit to core deliverables with every
customer relationship:
• Reduction of Total Travel and Entertainment
Expenses through the utilization of leveraged
negotiations, preferred supplier relationships and
integrated technologies
• Increased Customer Satisfaction by creating client-
driven solutions to booking requirements, and by
leveraging Travel Leaders’ global presence to support
traveler needs
• Improved Productivity and Control through the
development of a thoughtful travel policy and a business
plan with meaningful, attainable and measurable goals


Dedicated Services

• Travel Leaders combines customizable full agent assisted services
and self-booking options
• Travel Leaders will dedicate a team of experienced travel specialists
skilled in domestic, international, VIP and group travel to service all of
your companies travel requirements
• Dedicated agents will be based in our Virginia Beach office and accessible
via a local or toll-free number
• Your companies travel team will also include a skilled account
manager and customer service department to ensure all service
and financial goals are met


Account Management Services

• Travel Leaders will assign a dedicated Account Manager as a key liaison to
ensure a cohesive delivery of all of your companies service and financial
objectives
• Your Account Manager will
• Work with you to ensure a smooth and effective implementation
Online booking tool training
Establish reporting parameters
Customize account implementation materials
• Ensure consistent levels of travel services
• Consultative solutions for your compnaies travel management program
• Manage all your companies air, car and hotel programs
• Provide quarterly/annual business reviews
• Enhance your companies programs as your travel needs evolve
• Our experts will focus on your companies program details, so you can focus
on your business


Meetings and Incentive Travel

• Travel Leaders provides an extensive array of meeting services
• Preliminary meeting and/or incentive planning
• Negotiated contracts for air, hotel and ground transportation
• Dedicated service team and toll-free number
• Customized online meeting and activity registration
• Hotel site search and selection
• Post-meeting reports, evaluation and cost analysis


Passport and Visa Service

• In-house and Expedited Services
• Visa procurement
• US passport renewal
• Visa procurement
• ESTA for entry to US
• Extra pages for US passports
• Russian invitations
• Document translation
• Legislation service (FCO)
• UK Visa Service Facility
• Highly interaction
Matches Visa requirements and costs specific to nationality of passport holder


After-hours Access

• Travel Leaders is always available to serve your companies travel needs

• Assists your travelers while traveling abroad or after normal business hours
• Available 24 hours a day, 365 days a year – maximum support anywhere, anytime
• Provides comprehensive domestic and international reservation assistance


Corporate Airline Affinity Programs

• Many of today’s major airlines offer corporate “Perks” programs
designed for the small to mid-size company
• Travel Leaders will Enroll your company into all available programs to
maximize your travel dollars
• Benefits to your company include:
• Earning points towards future business and leisure fare purchases
• Obtaining coupons for First and Business Class upgrades
• Turning your travel budget into travel rewards and much more


Premier Global Hotel Program

• Travel Leaders’ hotel program offers reduced rates
and value-added benefits at more than 84,000 hotel
properties worldwide
• Benefits include:
• Merchant hotel program including over 70,000
properties worldwide at 15% - 18% less than
consortium rates
• Promotional rates and annual price guarantees
• Savings of up to $40 on standard corporate rates
• Last room availability
• Exclusive services and amenities at selected hotels
• Extensive facility and amenity information
• Room rating index
• Detailed city maps
• Extended Stay product


Car Rental Discounts

• Travel Leaders offers exceptional value-
added programs through preferred rental
car suppliers:
• Auto Europe, Alamo, Avis Rent A Car,
National Car Rental Corporation, Budget
Rent A Car Corporation and Enterprise.
• Travel Leaders negotiated car rental
programs provide mid-market rates with
no volume commitment
• Can supplement a corporation in a “sold-
out” situation, or provide added savings
to clients without negotiated rental car
programs


Duty of Care Systems – Traveler Intelligence

• Flight notifications on all smartphone platforms
• Agent dashboard to quickly re-accommodate travelers when delays and
cancellations occur
• Client risk management assessment and communication tool – quickly
locate and communicate with travelers in real-time
• http://webportal.magnatech.com/SafeToGo/safetogo_TravelLeadersVirginiaBeach.php

Unused Ticket Manager

• Automatically queries for open or unused tickets
• Routinely checks and logs status (exchanged, canceled, refunded)
• Emails traveler/company contact of approaching deadlines for ticket
use
• Creates real-time reports
• Saves corporations $$$


Online Booking Tool - Concur Travel

• Pre-trip approval process ensures your
policies are followed
• Rich hotel features including direct
rates, comparisons, maps and
photographs
• Real-time reporting
• Multi-language
• Complete end-to-end solutions
• Integrated Smartphone mobile
application “Concur On The Go”
• New TripIt Pro integration
Map based interface for ease of use


Travel Program Compliance

• Our quality control technology ensures corporate travel policy compliance and
traveler preferences at the point of sale
• Our product works in concert with Unused Ticket Manager software to track
unused airline tickets that can be applied toward future travel

Mr. Smithfield must travel first class
because of his 6’9” height - APPROVED

American Airlines Ticket #123847
$450 may be Applied1

Company has negotiated fare
on NW for London


Online Booking Integration and Adoption

• Travel Leaders will provide your company with a
dedicated integration expert to:
• Tailor an implementation and adoption program to achieve
your company goals
Training and ongoing education
Incorporate your company policies and preferred vendors

• Your Company will benefit from successful integration
and adoption through:
• Cost savings
• Enhanced enforcement of travel policy
Improved internal controls
Maximization of preferred vendor programs
• Convenience for travelers and travel arrangers
• Increased productivity


Travel Data Reporting

• Travel Leader’s management reporting services offers 59 comprehensive, predefined
reports divided into six logical categories:
• Spend Analysis
Empowers managers to generate summary reports providing a snapshot of overall spend

• Supplier Management
Enables managers to actively track and view spend by vendor to manage current preferred air, car and hotel contracts

• Policy/Risk Management
Assists travel and risk managers in ensuring compliance to policy and reduction of risk to travelers

• Activity Management
Helps to efficiently monitor and manage many day to day activities

• Spend Managements
Helps to proactively monitor and control travel costs by providing air activity, number of days a reservation is made prior to
travel, duplicate and back-to-back reservations and the potential value of unused tickets

• Reconciliation Analysis
Gives a detailed view of air, car, hotel, & service fee transactions to help managers explain spend during the audit process


Frequent Traveler Insurance

One Purchase, and You’re Covered. If you’re a frequent
traveler, you can get coverage for one full year of travel
without purchasing travel insurance for every trip.


Partnership
A Departure from the Ordinary
• Dedicated to the unique needs of organizations with customized
programs and unique global requirements
• Personalized service and a commitment to excellence
• Utilization of state-of-the-art technologies
• Superior vendor relationships and discounts
• Entrepreneurial environment offering flexible, tailored
business solutions
• Collective buying power
• Data management
• Global, regional and local account management
• Unwavering commitment to deliver what is promised


Above and Beyond

• As a world leader in travel, intent on pushing the envelope,
Travel Leaders is constantly on the move, seeking higher
horizons
• Actively engaged in reinventing our business to keep pace with
evolving technologies
• Investing in new business opportunities to extend the reach and
scope of travel management programs so characteristic of the mega
agency environment
• If you are seeking a departure from the ordinary, consider
our decades of corporate experience and proven results
• A worldwide reputation among our peers, suppliers and clients for
professional, proactive and personalized service
• Successes on behalf of some of America’s most successful
corporations
• Long-term corporate partnerships and preferred vendor relationships
• Staff, supported by financial and technological resources, that is the
envy of the industry


Contact Information

David Horner- Business Development

Travel Leaders
Virginia Beach Office
5386 Kemps River Drive #113
Virginia Beach, VA 23464
Tel(757)424-0400
Toll Free(800)424-0460
Fax(757)420-5406


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