1. Growing Your Program
Engaging Volunteers as a Solution
The presentation will begin momentarily
Please be certain that you have computer speakers
or use the dial-in number for your phone then enter
the access code followed by the #.
Presenter: Sandra Miller
saltzmiller@gmail.com
1
2. Michigan Community Service Commission, Michigan
Nonprofit Association, Volunteer Centers of
Michigan, Michigan Campus Compact, and The LEAGUE
Michigan, with support from the Connect Michigan Alliance
Endowment Fund and the Corporation for National and
Community Service, are proud to support the Engage!
Volunteer Management training.
www.mnaonline.org www.mivolunteers.org www.michigan.gov/mcsc
2
7. “Grantmakers, government, business, and nonprofits
have to work together to increase awareness and support
for volunteer resources, management. In turn, the
nonprofit sector must develop better ways to assess and
report the impact of volunteer services. . .”
UPS/United Way ―A Guide To Investing in Volunteer Resources Management-- Improving
Your Philanthropic Portfolio‖
7
9. Supports Strategic
Plan
Enables Increased Service
Delivery
Strong Volunteer Management Lays the
Foundation
Reimaginingservice.org 9
10. The Cost of A Volunteer, The Grantmaker Forum on Community and National Service
Because of changing demographics and
expectations among those who
volunteer, organizations are compelled to
invest more time and money in the
recruitment, training and retention of 21st
volunteers. . .‖
10
11. POLL
Does your organization make the investment ?
Implement clear goals and strategies
Measure and communicate impact
Train volunteers
Offer volunteers opportunity for input
Train staff
11
13. 9 Steps
• Revisit your organization’s mission.
• Develop a case statement
• Gather Ideas—Conduct a Needs Assessment
• Develop the opportunities
• Determine the structure & program design
• Develop the resources
• Address risk management & legal issues
• Develop effective volunteer management policies
and procedures.
• Start small—pilot, reevaluate
13
14. Volunteers Serve Your Mission
– What are you trying to accomplish?
– How do volunteers fit?
– How could volunteers best generate impact?
– How can volunteers help meet program
goals?
14
15. The Case Statement
• Demonstrates the
value of the program
A written statement that
explains the object for • Provides structure
which anything exists or and focus for
is done or is made. activities
• Used in outreach
activities—
letterhead, recruitme
nt, etc
15
16. Examples
Those who care for seriously ill children often
suffer from the fall out--
divorce, alcoholism, drug abuse, depression.
Volunteers who serve with our organization
help strengthen and extend our ability to
support and strengthen families with children
suffering from a variety of illnesses and injuries.
The ___ mobilizes volunteers to collect and
distribute food to those in need as well as to
provide effective education and support to
promote healthy eating.
16
18. POLL
Does your organization
Include volunteer engagement in the strategic
planning process
Utilize a case statement
Implement specific strategies for engagement
Include a variety of stakeholders in the planning
process?
18
21. PURPOSE
• Identify where volunteers should be placed
• Identify where volunteers are no longer
needed
• Identify ways volunteers can increase staff
efficiency
• Implement effective practices
• Create staff buy-in
21
22. The Process
Interviews
Surveys
Focus/Advisory Groups
EXAMPLE: Jffixler.com Tools & Templates—Needs Assessment
http://www.jffixler.com/files/Needs_Assessment_1.pdf
22
35. Involve committed and enthusiastic staff & volunteers
Look for quick successes
Identify high impact opportunities
Communicate success—Tell the story
START SMALL
35
36. BUILD ON THE SUCCESS
Color Run, Grand Rapids 2012, mLive 36
37. THANK YOU
Please respond to the evaluation that you
will receive by email.
Your input is valuable
November—
Volunteer Recruitment
37
Notes de l'éditeur
Partner Language:Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.Boiler Plate:The Volunteer Centers of Michigan is a statewide network of 31 local Volunteer Centers serving 58 Michigan counties, working to strengthen, develop and connect volunteer centers throughout the state.Michigan Nonprofit Association increases the capacity of Michigan’s nonprofits to serve, strengthen and transform communities. With nearly 1,000 members, MNA serves as a statewide network for the sector, a resource center on effective management practices, and as an advocate for the nonprofit community.
The foundation for increased capacity and stability begins with strong volunteer management which means staffing and policies and procedures. This management fosters increased services which serves the organization’s mission.
Effective organizations recruit volunteers to serve a greater variation of roles including skilled volunteers, team leaders, virtual volunteers, corporate partners, etc. Thus, the greater investment. Service enterprises think beyond traditional roles of such as clerical type of duties and the very basic manual labor positions common to volunteer engagement.
As organizations evaluation their program some of the effective practices requiring staff consideration and time include clear goals and strategies, measurements of effectiveness and impact, training for staff and volunteers, and input from current volunteers.
There are 9 basic steps in the development of a volunteer program. These 8 steps can actually be summarized in 3 words—prepare, plan, pilot. The most important is to identify the roles volunteers will play in the organization and to insure that all staff and board understand the importance and relevance of the program.
Case statements can range from a few sentences to a few paragraphs.
A needs assessment begins to identify what might be added, done better, or more with volunteer time and skills.
Examples—Jffixler—brainstorm/focus group activity.
Include staff and current volunteers to develop policies and procedures related to each of the elements in effective volunteer management. Volunteer Centers of Michigan will provide additional information and training related to each of the 5 elements.