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Growing Your Program
  Engaging Volunteers as a Solution

     The presentation will begin momentarily
Please be certain that you have computer speakers
or use the dial-in number for your phone then enter
         the access code followed by the #.


             Presenter: Sandra Miller
              saltzmiller@gmail.com


                                                 1
Michigan Community Service Commission, Michigan
  Nonprofit Association, Volunteer Centers of
  Michigan, Michigan Campus Compact, and The LEAGUE
  Michigan, with support from the Connect Michigan Alliance
  Endowment Fund and the Corporation for National and
  Community Service, are proud to support the Engage!
  Volunteer Management training.

www.mnaonline.org   www.mivolunteers.org   www.michigan.gov/mcsc




                                                               2
Creating Change




                  3
Charting The Course




              Statisgram mduple5
                                   4
The Rationale

Create a Common Understanding




                                5
Changing Expectations
• Funders        • Evidence-based

                 • Increased Need
• Legislators
                 • Increased
• Volunteers       Competition


• Community      • Changing
                   Expectations

                                    6
“Grantmakers, government, business, and nonprofits
have to work together to increase awareness and support
for volunteer resources, management. In turn, the
nonprofit sector must develop better ways to assess and
report the impact of volunteer services. . .”

UPS/United Way ―A Guide To Investing in Volunteer Resources Management-- Improving
Your Philanthropic Portfolio‖




                                                                                     7
Reimaginingservice.org
―National Core Capacity Assessment Tool Dataset—Research Summary‖, TCC Group (Dec. 2009)




                                                                                           8
Supports Strategic
               Plan




     Enables Increased Service
              Delivery




Strong Volunteer Management Lays the
              Foundation




                              Reimaginingservice.org   9
The Cost of A Volunteer, The Grantmaker Forum on Community and National Service




Because of changing demographics and
 expectations among those who
 volunteer, organizations are compelled to
 invest more time and money in the
 recruitment, training and retention of 21st
 volunteers. . .‖


                                                                                   10
POLL
Does your organization make the investment ?
 Implement clear goals and strategies
 Measure and communicate impact
 Train volunteers
 Offer volunteers opportunity for input
 Train staff




                                               11
Making The Investment

    Generating Buy-In,
    Creating Strategies




                          12
9 Steps
• Revisit your organization’s mission.
• Develop a case statement
• Gather Ideas—Conduct a Needs Assessment
• Develop the opportunities
• Determine the structure & program design
• Develop the resources
• Address risk management & legal issues
• Develop effective volunteer management policies
  and procedures.
• Start small—pilot, reevaluate


                                                    13
Volunteers Serve Your Mission

  – What are you trying to accomplish?

  – How do volunteers fit?

  – How could volunteers best generate impact?

  – How can volunteers help meet program
    goals?

                                                 14
The Case Statement
                           • Demonstrates the
                             value of the program
A written statement that
explains the object for    • Provides structure
which anything exists or     and focus for
is done or is made.          activities

                           • Used in outreach
                             activities—
                             letterhead, recruitme
                             nt, etc
                                                     15
Examples
Those who care for seriously ill children often
  suffer from the fall out--
  divorce, alcoholism, drug abuse, depression.
  Volunteers who serve with our organization
  help strengthen and extend our ability to
  support and strengthen families with children
  suffering from a variety of illnesses and injuries.

The ___ mobilizes volunteers to collect and
  distribute food to those in need as well as to
  provide effective education and support to
  promote healthy eating.

                                                        16
The Needs Assessment
  MAKING ENGAGEMENT STRATEGIC




                                17
POLL
Does your organization
 Include volunteer engagement in the strategic
  planning process
 Utilize a case statement
 Implement specific strategies for engagement
 Include a variety of stakeholders in the planning
  process?




                                                      18
Assessing Program Needs (Mencer, J.) /www.floridaliteracy.org/toolkitfiles/Assessing.pdf




                                                                                      19
Measure &
 Evaluate




 Assessing Program Needs (Mencer, J.) /www.floridaliteracy.org/toolkitfiles/Assessing.pdf




                                                                                            20
PURPOSE
• Identify where volunteers should be placed
• Identify where volunteers are no longer
  needed
• Identify ways volunteers can increase staff
  efficiency
• Implement effective practices
• Create staff buy-in


                                            21
The Process

      Interviews


      Surveys


      Focus/Advisory Groups

EXAMPLE: Jffixler.com Tools & Templates—Needs Assessment
http://www.jffixler.com/files/Needs_Assessment_1.pdf


                                                           22
Consider Corporate Culture


Interviews
             SWOT/Brainstorm
Clients
                               Survey
Current      Focus Group
Volunteers                     Large Group
Staff




                                             23
24
A Team Approach




                  25
Review Resources

– Resource Page--Examples
– SWOT Analysis/TOWS
  • Activity
  • Templates
  • Examples
– Fact Sheet



                            26
POLL
How does your organization seek input?
 Interviews
 Surveys
 Focus Groups
 SWOT Analysis




                                         27
PROGRAM DESIGN
 Goals
 Objectives
 Strategies




                   28
Starts with the
Volunteer Position Description(s)

    Identify Supervision
    Develop a Recruitment Plan
    Identify the ―On-boarding‖
     Process




                                    29
DEVELOP RESOURCES
   Fund Development
   Budget
   Staff Responsibilities
   Staff Training
   Space & Materials




                             30
Policies & Procedures




                        31
Five Elements of Volunteer Management

                                                  Recruiting
FINALLY. . .

Communicate policies
•Volunteer Handbook
•Volunteer Orientation
                                                                         Screening &
                         Recognition                                      Interview
Train Staff                                       PLANNING
                                                     &
                                                 MEASURING




                                 Supervision &                 Orientation &
                                  Evaluation                     Training




                                                                                       32
Identify Legal Issues
     Youth
     Liability
     Equal Opportunity

Risk Management
     Safety
     Vulnerable Populations
     Confidentiality




                              33
Pilot, Evaluate, Revise




                          34
   Involve committed and enthusiastic staff & volunteers
   Look for quick successes
   Identify high impact opportunities
   Communicate success—Tell the story


START SMALL


                                                            35
BUILD ON THE SUCCESS




                       Color Run, Grand Rapids 2012, mLive   36
THANK YOU
Please respond to the evaluation that you
will receive by email.
     Your input is valuable


November—
Volunteer Recruitment



                                            37

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Growing Your Volunteer Program

  • 1. Growing Your Program Engaging Volunteers as a Solution The presentation will begin momentarily Please be certain that you have computer speakers or use the dial-in number for your phone then enter the access code followed by the #. Presenter: Sandra Miller saltzmiller@gmail.com 1
  • 2. Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training. www.mnaonline.org www.mivolunteers.org www.michigan.gov/mcsc 2
  • 4. Charting The Course Statisgram mduple5 4
  • 5. The Rationale Create a Common Understanding 5
  • 6. Changing Expectations • Funders • Evidence-based • Increased Need • Legislators • Increased • Volunteers Competition • Community • Changing Expectations 6
  • 7. “Grantmakers, government, business, and nonprofits have to work together to increase awareness and support for volunteer resources, management. In turn, the nonprofit sector must develop better ways to assess and report the impact of volunteer services. . .” UPS/United Way ―A Guide To Investing in Volunteer Resources Management-- Improving Your Philanthropic Portfolio‖ 7
  • 8. Reimaginingservice.org ―National Core Capacity Assessment Tool Dataset—Research Summary‖, TCC Group (Dec. 2009) 8
  • 9. Supports Strategic Plan Enables Increased Service Delivery Strong Volunteer Management Lays the Foundation Reimaginingservice.org 9
  • 10. The Cost of A Volunteer, The Grantmaker Forum on Community and National Service Because of changing demographics and expectations among those who volunteer, organizations are compelled to invest more time and money in the recruitment, training and retention of 21st volunteers. . .‖ 10
  • 11. POLL Does your organization make the investment ?  Implement clear goals and strategies  Measure and communicate impact  Train volunteers  Offer volunteers opportunity for input  Train staff 11
  • 12. Making The Investment Generating Buy-In, Creating Strategies 12
  • 13. 9 Steps • Revisit your organization’s mission. • Develop a case statement • Gather Ideas—Conduct a Needs Assessment • Develop the opportunities • Determine the structure & program design • Develop the resources • Address risk management & legal issues • Develop effective volunteer management policies and procedures. • Start small—pilot, reevaluate 13
  • 14. Volunteers Serve Your Mission – What are you trying to accomplish? – How do volunteers fit? – How could volunteers best generate impact? – How can volunteers help meet program goals? 14
  • 15. The Case Statement • Demonstrates the value of the program A written statement that explains the object for • Provides structure which anything exists or and focus for is done or is made. activities • Used in outreach activities— letterhead, recruitme nt, etc 15
  • 16. Examples Those who care for seriously ill children often suffer from the fall out-- divorce, alcoholism, drug abuse, depression. Volunteers who serve with our organization help strengthen and extend our ability to support and strengthen families with children suffering from a variety of illnesses and injuries. The ___ mobilizes volunteers to collect and distribute food to those in need as well as to provide effective education and support to promote healthy eating. 16
  • 17. The Needs Assessment MAKING ENGAGEMENT STRATEGIC 17
  • 18. POLL Does your organization  Include volunteer engagement in the strategic planning process  Utilize a case statement  Implement specific strategies for engagement  Include a variety of stakeholders in the planning process? 18
  • 19. Assessing Program Needs (Mencer, J.) /www.floridaliteracy.org/toolkitfiles/Assessing.pdf 19
  • 20. Measure & Evaluate Assessing Program Needs (Mencer, J.) /www.floridaliteracy.org/toolkitfiles/Assessing.pdf 20
  • 21. PURPOSE • Identify where volunteers should be placed • Identify where volunteers are no longer needed • Identify ways volunteers can increase staff efficiency • Implement effective practices • Create staff buy-in 21
  • 22. The Process Interviews Surveys Focus/Advisory Groups EXAMPLE: Jffixler.com Tools & Templates—Needs Assessment http://www.jffixler.com/files/Needs_Assessment_1.pdf 22
  • 23. Consider Corporate Culture Interviews SWOT/Brainstorm Clients Survey Current Focus Group Volunteers Large Group Staff 23
  • 24. 24
  • 26. Review Resources – Resource Page--Examples – SWOT Analysis/TOWS • Activity • Templates • Examples – Fact Sheet 26
  • 27. POLL How does your organization seek input?  Interviews  Surveys  Focus Groups  SWOT Analysis 27
  • 28. PROGRAM DESIGN  Goals  Objectives  Strategies 28
  • 29. Starts with the Volunteer Position Description(s) Identify Supervision Develop a Recruitment Plan Identify the ―On-boarding‖ Process 29
  • 30. DEVELOP RESOURCES  Fund Development  Budget  Staff Responsibilities  Staff Training  Space & Materials 30
  • 32. Five Elements of Volunteer Management Recruiting FINALLY. . . Communicate policies •Volunteer Handbook •Volunteer Orientation Screening & Recognition Interview Train Staff PLANNING & MEASURING Supervision & Orientation & Evaluation Training 32
  • 33. Identify Legal Issues Youth Liability Equal Opportunity Risk Management Safety Vulnerable Populations Confidentiality 33
  • 35. Involve committed and enthusiastic staff & volunteers  Look for quick successes  Identify high impact opportunities  Communicate success—Tell the story START SMALL 35
  • 36. BUILD ON THE SUCCESS Color Run, Grand Rapids 2012, mLive 36
  • 37. THANK YOU Please respond to the evaluation that you will receive by email. Your input is valuable November— Volunteer Recruitment 37

Notes de l'éditeur

  1. Partner Language:Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.Boiler Plate:The Volunteer Centers of Michigan is a statewide network of 31 local Volunteer Centers serving 58 Michigan counties, working to strengthen, develop and connect volunteer centers throughout the state.Michigan Nonprofit Association increases the capacity of Michigan’s nonprofits to serve, strengthen and transform communities. With nearly 1,000 members, MNA serves as a statewide network for the sector, a resource center on effective management practices, and as an advocate for the nonprofit community.
  2. The foundation for increased capacity and stability begins with strong volunteer management which means staffing and policies and procedures. This management fosters increased services which serves the organization’s mission.
  3. Effective organizations recruit volunteers to serve a greater variation of roles including skilled volunteers, team leaders, virtual volunteers, corporate partners, etc. Thus, the greater investment. Service enterprises think beyond traditional roles of such as clerical type of duties and the very basic manual labor positions common to volunteer engagement.
  4. As organizations evaluation their program some of the effective practices requiring staff consideration and time include clear goals and strategies, measurements of effectiveness and impact, training for staff and volunteers, and input from current volunteers.
  5. There are 9 basic steps in the development of a volunteer program. These 8 steps can actually be summarized in 3 words—prepare, plan, pilot. The most important is to identify the roles volunteers will play in the organization and to insure that all staff and board understand the importance and relevance of the program.
  6. Case statements can range from a few sentences to a few paragraphs.
  7. A needs assessment begins to identify what might be added, done better, or more with volunteer time and skills.
  8. Examples—Jffixler—brainstorm/focus group activity.
  9. Include staff and current volunteers to develop policies and procedures related to each of the elements in effective volunteer management. Volunteer Centers of Michigan will provide additional information and training related to each of the 5 elements.