1. Volunteer
EVALUATION & FEEDBACK
Connecting Action To Mission
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2. Presenter: Sandra Miller
Consultant/Trainer,
Volunteer Centers of Michigan
saltzmiller@gmail.com
Administrator: Chelsea Martin
Program Manager, Volunteer Centers of Michigan
cmartin@mivolunteers.org

3. Michigan Community Service Commission, Michigan
Nonprofit Association, Volunteer Centers of Michigan,
Michigan Campus Compact, and the LEAGUE Michigan
with support from the Connect Michigan Alliance
Endowment Fund and the Corporation for National and
Community Service, are proud to support the ENGAGE
Volunteer Management training series.
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www.mnaonline.org www.mivolunteers.org

4. OBJECTIVES
• Describe the three types of
evaluation
• Provide the basic steps to following
when conducting an evaluation
• Identify different evaluation methods

5. Purpose of Evaluation
• Feedback about programs and processes.
• Helps both the organization and individual
volunteers identify strengths and
weaknesses.
• Provides accountability
• Becomes a basis for a plan of
improvement.
• Measures quality and effectiveness
• Connects service to mission (tells the
story)
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6. LAYING THE FOUNDATION
• Identify the purpose
– Connect to organizational goals
• Clarify information sought
• Identify the resources available.
– Who will conduct the evaluation?
– Budget
– Time & Skills Needed
• Identify the audience
• Design the evaluation
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7. Define Your Purpose
• Why are you conducting an evaluation?
• What decisions do you want or need to
make upon completion of the
evaluation?
• The purpose determines
– Audience
– Methods
– Data to be collected
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8. Audience
Community &
Volunteers Staff
Partners
• Connect service to • Demonstrate value • Demonstrate
impact • Evaluate placement success
• Recognize & Value • Facilitate • Clear
service communication communication
• Measure satisfaction • Elicit new ideas and • Strengthen
• Measure opportunities partnerships
effectiveness • Eliminate/Revise • Form new
• Identify leadership ineffective practices partnerships
potential • Fund development
• Recruitment
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9. Types of Evaluation
• PERFORMANCE (based on position
description)
– roles, contributions, satisfaction
• Program PROCESS
– Efficient use of resources
– Effectiveness of day-to-day operations
• Program EFFECTIVENESS
– Outcomes
– Impact
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10. PERFORMANCE
Determining Value and Valuing

11. Purpose
Elicit Feedback
Volunteer Organization
• Capability • Alignment--Volunteer
• Commitment Position Description
• Match • Training
• Monitor Burnout • Supervisor Support
• Satisfaction • Appreciation
• THANKS &
APPRECIATION

12. Methods
• Interviews
• Questionnaires or surveys
• Documentation review
– Grievances
– Volunteer Position Descriptions
– Volunteer Profiles (diversity)
• Observation
• Focus Groups
• Data Collection
– # Volunteers Recruited
– Volunteer Attendance
– Volunteer Retention
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13. What do you need to know?
CRAFT MEANINGFUL QUESTIONS

14. Examples
• Volunteer Feedback • Supervisor Appraisal
Include training plan
C:UsersSandraDocume
ntsVCMEngageVol. C:UsersSandraDocume
EvaluationTemplate-- ntsVCMEngageVol.
Volunteer Self- EvaluationTemplate--
Evaluation.docx Volunteer Appraisal.docx
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15. What Decisions do you need to make?
How to demonstrate impact.
Are marketing methods effective?
Creating a sense of appreciation
Volunteer retention RECRUITMENT
RECOGNITION
EVALUATION SCREENING
How to match
Building leadership volunteers to
How to improve services. opportunities.
How to facilitate
communication.
Is this a good
match?
Is the volunteer adequately
ORIENTATION
trained/prepared? SUPERVISION
& TRAINING Does the
Relevance of policies and volunteer feel
procedures prepared &
Does the volunteer feel comfortable?
supported? 15

16. POLL
How does your organization conduct performance
evaluations for your major volunteer positions?
• As a part of the supervision process
• Formal, scheduled, one-on-one
• Informally one-on-one
• Surveys/questionnaires
• Other
Willing to share forms? Send them to saltzmiller@gmail.com
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17. PROCESS
DAY-TO-DAY OPERATIONS
EFFICIENT USE OF RESOURCES

18. • Number of volunteers
recruited
• Demographic Information
• Volunteer Records
– # of hours
– # of opportunities/events
• Length of
Service/Retention
• Return on Investment

19. PROGRAM EVALUATION--
measuring effectiveness
OUTCOMES
IMPACT

20. Outcomes, not activities
Desired changes in status, condition or behavior that results from a particular set of programs or
activities
Making It Count: How to Measure the Impact of Volunteerism (Jan. 2011) Starbucks Coffee Company

21. Outcomes
• Number of clients served
• Number of meals, pounds of food collected,
Clothing donations, etc.
• Number of student mentor matches &
meetings
• Client satisfaction levels
• Dollar value of service
• Full time equivalent (FTE)
• Return-on-investment
Kids’ Food Basket
Grand Rapids 21

22. Michigan
$20.07/Hr.
1 Volunteers
3 hours weekly (50
wks)
150 hours service
Dollar Value
$20.07 X 150 =
Dollar Value of Volunteer
$3010.50
Independentsector.org
Sector Impact X 5 volunteers
Value of the volunteer
=
$15052.50

23. Points of Light

24. Return On Investment
Volunteer2.com

25. POLL
 How does your organization evaluate and report the
outcomes of your volunteer program?
 Number of volunteer hours
 Dollar value of volunteer hours
 Outputs—(type examples into chat box—lbs of food
collected, # clients served, services provided)
 Return on Investment (What is your program’s ROI—type
examples into the chat box)
Please type examples in chatbox
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26. IMPACT
• Measurement of the broad consequences
of a program
– How lives of clients have improved
– Improvement in community--safety, job
opportunities, health, educational attainment,
etc.
• Most inclusive
• Most challenging
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27. Measuring the Difference Volunteers Make:
A Guide to Outcome Evaluation for Volunteer Program Managers
Originally developed and published by “Programming for Impact: Making a Difference in American
Communities” guide published by the National
Senior Service Corps, Corporation for National Service, Washington, D.C., 1996.

28. How does program evaluation relate to volunteer evaluation?
CONNECT SERVICE TO IMPACT
PROVIDES RECOGNITION

29. Next Steps
 Conduct the evaluation
 Analyze data & evaluate the results
 Review and revise
 Develop retraining plan as needed for
individual volunteers or positions
 Policies & procedures
 Staffing, budget
 Evaluation process
 Communicate the results
 Celebrate & Advocate

30. THANK YOU
Please respond to the evaluation that you will
receive by email.
Your input is valuable & will affect future
programming
Next webinar
April 25—Volunteer Recognition
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