Customer Waiting Area Lounge presentation for MAYFIELD COLLISION CENTERS, in South Euclid and Bedford Heights Ohio. This PowerPoint presentation is timed to music and can be saved as a video file, then burned to DVD to display in lounge area. Want one like this for your body shop? Contact cheryl@5canadiangeese.com

2. Welcome to
MAYFIELD COLLISION CENTERS
Full service body shop that
specializes in collision repairs
Family owned and operated
since 1989
www.mayfieldcollisioncenter.com

3. Two Convenient Locations – South
Euclid
In South Euclid conveniently located on the
Cleveland Heights border, 5 minutes from
Legacy Village and Beachwood Place.

4. Just stay the same. Very courteous and friendly.
-Anonymous
Your team made my experience
wonderful. Your customer service is
great! Thanks for your kindness and
help.
-LaQuanna T.
It was a pleasure working
with you. You did a great
job and the service was
wonderful.
- Freddie G. I was very pleased with the
service.
-Anonymous

5. Two Convenient Locations….Bedford
Heights
In Bedford Heights on the Solon border,
just 1 minute off of I-271 and the
Rockside Road exit in Bedford Heights

7. One of the 99 Best Places to Work in
Northeast Ohio!

8. Absolutely satisfied. You guys are the best - so professional and
high quality.
-Gino R.
Absolutely will refer. Great customer
service. Thanks to the entire staff at
Mayfield Collision.
-Mary D.
Always satisfied. Will
refer, no questions about
it. Hate to have to keep
seeing you all the time
but you made it as
painless as possible.
-William L.
All was good.
Paula P.

9. Check your
vehicle
status
online

10. 2nd Largest Financial Expense
Next to your home,
your vehicle is likely
your 2nd largest financial
expense. When you’re
in an accident, it’s
important that you
choose a repair facility
that will protect your
investment as well as
ensure the safety of you
and your family.
According to Forbes Magazine, A reliable form of transportation is
essential in order for most people to produce an income.

11. The MAYFIELD COLLISION CENTERS
Advantage
MAYFIELD COLLISION CENTERS is the Preferred Body shop of:
• Motorcars Acura Volvo
• Rick Case Hyundai
Mitsubishi
• Kia of Bedford
• Davis
BMW/Jaguar/Land
Rover
• Alternative Solutions
Honda & Toyota
Specialty Shop

12. Don’t I need 3 Estimates?
It’s a common
misconception that Ohio law
requires you to get at least 3
estimates for auto body
repairs after an accident, but
that’s completely false. You
have the right to get as many
or as few estimates that you
feel is necessary to choose a
repair center to serve you.
An estimate is just a preliminary guess of what it will cost to repair a vehicle
after an accident. Until a vehicle is disassembled, the true cost for repairs is
not known.

13. It’s Your Choice
Remember, it’s always
your choice who fixes
your car. An insurance
company, car dealer,
leasing company, or
responsible party may
make suggestions for
accident repairs, but it’s
important to remember
that the choice is always
up to you. According to the Ohio Department of Insurance, you have the right to
choose where to have your car repaired.

14. Did a great job!
-Gino R.
Everyone was extremely helpful!
Thank you!
-Caroline R..
Certainly will refer. Staff was always
helpful & courteous
Everyone made this repair -Rhonda & Bob B..
very easy for me. Thank
you.
-Marilyn J.
Awesome job
& service.
Matt M.

15. Excellent Service. Car looks great!
-Anonymous
Excellent Service. Professional staff;
easy to do business with
Excellent Work & -Dr. K.
Customer Service
- R.
Good job.
Great job. -David N.
-Maurice B.

16. 6 Things To Consider…
1. Is the facility clean and
organized?
2. Is their staff friendly,
courteous & helpful to
you?
3. Is the shop qualified?
4. Do they have all the right
equipment to properly fix
your car?
5. Do they really care about
your business?
6. Are they good members
of the community?
When choosing an auto body repair facility, consumers should
consider these 6 important factors…

17. Is the Facility Clean & Organized?
Contaminants such
as dirt and grime
negatively impact
the quality of paint
work. It’s
important that the
auto body shop
you choose creates
a clean and safe
environment for
you and for your
vehicle. MAYFIELD COLLISION CENTERS’ Bedford Heights production area is carefully organized by
department to maximize repair efficiency. It is also very clean, reducing the possibility of dirt
and other contaminants in the final paint work

18. Is staff friendly, courteous, and
helpful to you?
Managing repairs to your vehicle can
be stressful. At MAYFIELD COLLISION
CENTERS, our staff is specially trained
to make your experience as easy and
hassle free as possible. We still
answer every phone call with a
person, not a machine.

19. Is the Shop qualified?
Look to see if the shop you are considering is ASE Certified, I-CAR Trained, or if they
have any other factory certifications. Car technology is evolving at a very fast rate,
and proper repair training of technicians and staff is critical in restoring your car
after an accident.

20. Do they have all the right equipment
to properly fix your car?
Car technology is changing at a rapid rate…
…from hybrid vehicles, to cars that park themselves and
automatically avoid accidents – auto repairs are more complex
than ever.

21. MAYFIELD COLLISION CENTERS
State-of-the-art Equipment & Facilities
MAYFIELD COLLISION CENTERS believes in investing in the right equipment
and training to ensure a factory-perfect auto restoration for our customers.
Car-o-liner Computerized Frame
Measuring
Garmat® 3000 Downdraft Spray Booths
Not only do we have state-of-the-art
equipment and tools, our I-CAR
trained and certified technicians
take pride in providing world class
service to our customers. That’s
why MAYFIELD COLLISION CENTERS
is the repair partner of choice for
many insurance companies and
area dealerships.

22. 5. Do they really car about
your business?
Excellent customer service has almost
become a thing of the past. When speaking
with other repair facilities about your vehicle
ask yourself:
1. Are they asking the right questions to fully understand your unique
situation?
2. Are they fitting solutions with problems? A good body shop has
comprehensive understanding of solutions that are available, and has
the ability to match up those solutions to resolve any problems you
are encountering with your auto repair.
3. Do they treat you like an individual? To be able to provide excellent
customer service, service associates need to realize that each new
customer presents a unique set of circumstances and challenges.
There’s no cookie-cutter solution that works for everyone.
4. Are they patient with you? Are they really listening to your needs or
just rushing you through the estimate process?

23. Our commitment to you..
Extraordinary customer service starts with a world class team
dedicated to Driving Home Excellence for our clients.

24. Congratulations to our president Tom Griffin!
Body Shop Business 2014
Multi-Shop
Executive of the Year

25. 6. Are they good members of the
community?
Being a good
member of the
community is more
than selling a service,
it involves
demonstrating clear
leadership and values
by integrating
responsible corporate
practices across all
business operations.
Invest in
Community
Work with other
members of the
community for
the greater good
Positively
influence the
lives of
customers
Develop
employees &
the future work
force
Protect the
environment

26. The MAYFIELD COLLISION CENTERS
Advantage
In addition to providing exceptional customer service and state of the art
repairs, MAYFIELD COLLISION CENTERS is a leader in the community.

27. Thank you does not express the gratitude for your
professionalism and kindness during this process.
-Shaela J.
You have made this easy and
seamless.
-Anonymous
Excellent service.
-Robert H.
I truly appreciate how
you have handled the
repairs to my vehicle.
Casandra B.
Excellent service. Top shelf. Happy
Camper. Staff was fantastic.
-William G.

28. The MAYFIELD COLLISIONCETERS
Advantage
MAYFIELD COLLISION CENTERS has been family owned and operated since
1989. Our customer service team receives extensive training on how to
delight our customers. In addition, we offer these enhanced services:
• On line repair status updates, this is one of a number of
ways we keep you informed during the repair process.
• We finish every repair job with a hand wash & cleaning so
you can begin enjoying your car from the moment you pick
it up.
• 24 hour key drop service
• 24 hour towing service
• Rental cars on premises
• Local pick up & delivery services

29. Great Job! Very Happy. Scott was wonderful!
-Anonymous
Great Service! Will refer others to
you. Keep up the good work that you
do.
-Jason K.
Have already referred
your business to my agent
and a friend. Mike was
very nice, considerate,
and patient.
-Jackie H.
I appreciate
the clean car
in return.
- Molli A.
Great job.
-Ken B.

30. I don't want to get my car hit anymore, but if I do I would definitely
bring it back. Your staff was very nice to me and made my first
experience with a collision not so scary. I will refer my friends and
family if they're looking for a great collision center.
-Michelle M.
You guys really made me feel like I
was at home. I felt comfortable
leaving my car because you made me
comfortable when I walked in.
- Katherine T.
My car had damage two
times in four weeks. I was
very upset both times.
Your staff made me feel
ok and I would have not
imagined how great that
would be
- Peggy A.

31. The MAYFIELD COLLISION CENTERS
Advantage
MAYFIELD COLLISION
CENTERS is proud to be
the only body shop
chosen to participate in
GuitarMania® - a Greater
Cleveland Community
public art project that
has raised $2 million for
two benefiting charities
– United Way of Greater
Cleveland, and the Rock
and Roll Hall of Fame
and Museum’s education
programs. Our employees donate their time to apply Sherwin-Williams environmentally
friendly clear coat protection over the original artists designs

32. The MAYFIELD COLLISION CENTERS
Advantage
MAYFIELD COLLISION CENTERS is a proud member of COSE -The
Council of Smaller Enterprises. COSE connects small businesses
with the resources and expert advice they need to grow.
EXPAND KNOWLEDGE BUILD CONNECTIONS
COSE creates a suite of
peer-to-peer educational
workshops that help small
business owners expand
their knowledge in
everything from strategic
planning to using social
media.
COSE creates and
promotes a suite of
networking opportunities
that connects our small
business to nearly 15,000
members and valuable
resources.
MANAGE EMPLOYEES
COSE helps us manage
employee benefits
through a variety of
programs:
• HR Answer Desk
• Employee Benefits
Consultations
• Workers Compensation
• Employee perks

33. The MAYFIELD COLLISION CENTERS
Advantage
Each year ESGR honors employers and supervisors for outstanding support of the
Guard and Reserve.
Recipients of a Patriotic Award must be nominated by a service member or their
family.
MAYFIELD COLLISION CENTERS is proud to support members of our armed service
and recognize their unparalleled sacrifice to our Country.
In 2010, MAYFIELD COLLISION CENTERS received
special recognition from the Employer Support of the
Guard and Reserve (ESGR) as a Patriotic Employer.

34. The MAYFIELD COLLISION CENTERS
Advantage
MAYFIELD COLLISION CENTERS was one of the
first shops in the country to utilize “waterborne”
paint by Sherwin-Williams….
The eco-friendly waterborne systems
reduces VOC emissions by 96% over
traditional solvent-borne products, while
providing excellent color matching
capabilities.

35. The MAYFIELD COLLISION CENTERS
Advantage
Reducing our environmental footprint is very important to
MAYFIELD COLLISION CENTERS. In addition to using waterborne
paint, we also use many energy conserving and eco-friendly
technologies and equipment…
…and we use paper and plastic compacting equipment to
reduce waste. We also purchase recycled products.

36. Great Job! Very Happy. Scott was wonderful!
-Anonymous
Great Service! Will refer others to
you. Keep up the good work that you
do.
-Jason K.
Have already referred
your business to my agent
and a friend. Mike was
very nice, considerate,
and patient.
-Jackie H.
Scott was more than helpful.
Made process easy and
convenient. Thank you!
- Matt R.

37. Visit us online @
www.mayfieldcollisioncenter.com

38. Find MAYFIELD COLLISION CENTERS on Facebook!

39. My fourth experience with Mayfield as good as he first. Great
staff and great repairs.
-Carol M.
The staff, specifically Mike, made a
difficult experience very easy and
stress free.
-Steve B.
Scott was so helpful and
professional. Everything
was set up to make the
customer feel well-served.
This is a classy operation
in all ways.
-Donald W.
Staff was
amazing.
- Fam R.
You are
great.
-Josette F.

40. Your customer courtesy and focus were outstanding!
-Bernie & Rachel
Very satisfied. Just keep doing what
you are doing. Everyone there is so
nice and kind to be around.
Your service is excellent. -Denise J.
Scott went above the call
of duty the day I brought
my vehicle in.
-Sue T.
Totally satisfied.
Great Job. Thank
you.
- Jerry C.
Very nice,
good work.
-Gretchen P.