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EMAIL MARKETING                FOR PROFIT

          Chris Hexton
            Co-founder, Vero
             0422 723 190
EMAIL
    MARKETING
    FOR PROFIT
                 Who am I?


Co-founder of email remarketing software Vero
(getvero.com).

-   Hundreds of businesses
-   Run an email marketing blog
-   Exposure to a wide variety of campaigns
-   Love helping businesses improve their emails!




                                          (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              What is email remarketing?



Email remarketing is also known as ‘lifecycle email
marketing’.

Email remarketing is essentially delivering the right
message at the right time to the right customer.




                                          (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Why do email remarketing?



Understanding where customers are in your funnel
helps you deliver better messages.

This gives customers more value.

This increases your conversions.




                                      (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Why do email remarketing?




                                (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Our focus today


Practical content!

1. How to setup a 30 day drip email course that
educates your customers and turns leads into
conversions.

2. How to increase activation, upgrades and repeat
sales using email remarketing.




                          5             (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
             Drip course: the concept
FOR PROFIT
             behind it




      Education = Marketing




                                 (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Drip course: the goal


Educating customers moves them along the buyer’s
journey.




                                      (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Drip course: an outline


Series of 5-8 emails over 30 days.

The emails begin by educating your customers -
providing genuinely useful content.

At select points in the series you ‘sell’ your product
but always in the context of the course and always by
referencing the great content you’re providing.




                                         (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: fears



                 8 emails?




                                  (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: fears



                 8 emails?
                 Just 0.4%



                                  (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
               Drip course: case study


We use this strategy at Vero.


Day   1.      Action Items For Improving Your Conversions Using Email
Day   3.      Three Quick Wins To Improve Your Conversions With Email
Day   7.      The Email Copy That Increased Overall Sales By 12%
Day   12.     Using Conversion Tracking and Customer Profiles Effectively
Day   16.     Remarket Your Newsletters And Drive Real Conversions
Day   22.     A Follow-up Email That Actually Works
Day   26.     Three Creative Campaigns You Are Missing Out On
Day   30.     Sources For Continued Education On Email Remarketing




                                                      (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: case study




                                 (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Drip course: things to note

Track conversions from your course. This is
important.

Use a single call to action in any emails with sales
content.

Talk with your own style, be personable.

Don’t just talk about all the things your software
does.



                                          (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
             Drip course: conversions
FOR PROFIT
             tracking




                                 (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: getting signups




                                 (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: getting signups




                                 (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Drip course: getting signups



    Give something away
               You’re the expert




                                   (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Drip course: Action item(s)


1. Setup a series of 5-8 emails over 30 days.

2. Begin capturing emails on your homepage and
dedicated landing pages.

3. Give away something to boost subscriptions.

4. Ensure you track conversions and tweak content as
necessary.



                          20             (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
              Remarketing: the concept
 FOR PROFIT
              behind it


A customer who enters the funnel is not always a
customer who buys.

Examples:
- Signs up for a webinar
- Starts a free trial
- Enters a competition
- Adds products to their cart




                          16            (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
             Remarketing: the concept
FOR PROFIT
             behind it



    The right message
can make all the difference




                      20        (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Remarketing: the goal




                                (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Remarketing: where to begin




             Know your funnel




                                (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
                 Remarketing: a basic example




   Sign up          Install JS
                                 Subscribe                Share
for free trial        code




                                             (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
                 Remarketing: a basic example




   Sign up          Install JS
                                 Subscribe                Share
for free trial        code




                                             (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Remarketing: a basic example

Setup an extremely basic email that nudges people
past this ‘roadblock’.

Just like before:
- Track conversions from your course. This is
important.
- Use a single call to action in any emails with sales
content.
- Talk with your own style, be personable.
- Don’t just talk about all the things your software
does.


                                         (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Remarketing: Example #1

                 Hi there,

                 I'm Lauren, a co-founder of Flightfox. Just getting in touch because I noticed you didn't
                 launch your flight contest.

                 I know paying for flight search is unusual, so to convince you that our experts get better
                 results, we're willing to pay half of your finders's fee. Redeem this Offer Now

                 Q. Why on earth would you pay for flight search?
                 A. Because our Experts,
                 Save 27% on average for international flights
                 Know all the tricks of the flight industry
                 Can answer any question you've ever wondered about flying

                 Q. What if the Experts don't beat the best price you've already found?
                 A. We refund the fee if our experts can't beat your best price. Not only your best price,
                 but your best price less the finder's fee.

                 Q. Can't you find the best flights yourself?
                 A. Maybe, if you've spent years in the flight industry. Otherwise, you'll be amazed at
                 what our experts can do. Many use tools and systems otherwise unknown to the general
                 public. They can even save you thousands if you are fully flexible.

                 Launch Your Contest (links directly to their contest)

                 If you still have any questions or concerns, just reply to this email.

                 Happy Travels :)
                 Lauren & The Flightfox Team


                 If your inbox is overflowing, you can unsubscribe.




                                                                             (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Remarketing: Example #2

                 Hey there, I’m Brennan, the guy behind Planscope. I hope you’re enjoying
                 your trial, but more importantly, that you’ve begun to see how Planscope can
                 positively boost your consulting business!


                 For the next few weeks, I’m offering a one-on-one guided tour of Planscope.
                 The fact is I’m a product owner, but I’m first a consultant. I’ve freelanced
                 for five years now, and I wanted to build a product that would make my life
                 easier (and hopefully make me more money.)


                 And it’s paid off. My latest contract is at TWICE the rate I had a year ago,
                 and my client loves that they can login to Planscope and see exactly where
                 their money’s being spent at any time – even though I’m not the cheapest guy
                 on the block.


                 Are you interested? If so, simply reply to this message, and we’ll figure
                 out a time where I can learn more about your business and walk you through
                 Planscope and it’s features. I prefer Skype, but I’m open to alternatives.


                 Cheers, and have a great day!


                 Brennan Dunn at Planscope




                                                                   (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Remarketing: Example #2




                               (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Remarketing: Example #4

                  Hi,

                  You're two days into your HitTail trial and we aren't seeing
                  any traffic from your website to our servers. Let us help you
                  install your code!


HitTail.co        The code is below; you can paste it into your website template
                  immediately above the closing </body> tag. The important thing
                  is that the code appears on every page of your site.

m                 TRACKING CODE

                  We have a simple 80-second video on how to install the code
                  here: http://www.hittail.com/faq/video-install.html

                  And if you're using blogging software we have easy to follow
                  instructions here: http://www.hittail.com/faq/blogs.html

                  But if you don't know how to do this let us know by replying to

Every day for 5
                  this email and we can handle it for you for free. The minute this
                  code is installed we'll begin collecting data, and we'll have
                  keyword suggestions for you in no time that will grow your website's

days!             traffic.

                  Best regards,

                  Rob & The HitTail Team


                  To unsubscribe from these important reminders click here



                                                                     (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT




             (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Remarketing: Action item(s)


1. Ensure you are tracking customers along your
funnel. Find the point with the highest drop-off.

2. Setup a simple, personable email 24 hours after
customers fall from this step.

3. Measure the results and A/B test this email until
you can’t live without it!




                           35            (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Conclusion




   Email can be your secret weapon




                           (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Conclusion


Start sending remarketing emails today, they really
work!

Don’t get stuck worrying about what will / won’t
work: test something and iterate until you’re making
10%+ from these emails.

It’s good for your customers and it’s great for you.




                                         (02) 8005 1556 / chris@getvero.com
EMAIL
 MARKETING
 FOR PROFIT
              Further resources

Patrick McKenzie’s lifecycle email marketing course:
- Hours of video
- Real-world examples
- Pays for itself in 2-5 conversions!
training.kalzumeus.com

Vero blog:
- Constant updates and ideas based on customer
success stories
- Practical guides just like these slides
blog.getvero.com

                          40            (02) 8005 1556 / chris@getvero.com
EMAIL
  MARKETING
  FOR PROFIT
               BONUS + Get in touch

For attending this course we want to offer you a 30%
discount on our software for the first six months. Use
the coupon code EMAILROCKS when you subscribe at
getvero.com.

We love to share our knowledge and email marketing
expertise so, if you want a demo or are keen to learn
more, get in touch via:

support@getvero.com
(US) +1 650 843 9866
(AUS) +61 02 8005 1556



                                        (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Questions?




               Questions?



                            (02) 8005 1556 / chris@getvero.com
EMAIL
MARKETING
FOR PROFIT
             Activity: any examples?




     Who is already doing
             this?


                                 (02) 8005 1556 / chris@getvero.com

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Email Remarketing For Profit

  • 1. EMAIL MARKETING FOR PROFIT Chris Hexton Co-founder, Vero 0422 723 190
  • 2. EMAIL MARKETING FOR PROFIT Who am I? Co-founder of email remarketing software Vero (getvero.com). - Hundreds of businesses - Run an email marketing blog - Exposure to a wide variety of campaigns - Love helping businesses improve their emails! (02) 8005 1556 / chris@getvero.com
  • 3. EMAIL MARKETING FOR PROFIT What is email remarketing? Email remarketing is also known as ‘lifecycle email marketing’. Email remarketing is essentially delivering the right message at the right time to the right customer. (02) 8005 1556 / chris@getvero.com
  • 4. EMAIL MARKETING FOR PROFIT Why do email remarketing? Understanding where customers are in your funnel helps you deliver better messages. This gives customers more value. This increases your conversions. (02) 8005 1556 / chris@getvero.com
  • 5. EMAIL MARKETING FOR PROFIT Why do email remarketing? (02) 8005 1556 / chris@getvero.com
  • 6. EMAIL MARKETING FOR PROFIT Our focus today Practical content! 1. How to setup a 30 day drip email course that educates your customers and turns leads into conversions. 2. How to increase activation, upgrades and repeat sales using email remarketing. 5 (02) 8005 1556 / chris@getvero.com
  • 7. EMAIL MARKETING Drip course: the concept FOR PROFIT behind it Education = Marketing (02) 8005 1556 / chris@getvero.com
  • 8. EMAIL MARKETING FOR PROFIT Drip course: the goal Educating customers moves them along the buyer’s journey. (02) 8005 1556 / chris@getvero.com
  • 9. EMAIL MARKETING FOR PROFIT Drip course: an outline Series of 5-8 emails over 30 days. The emails begin by educating your customers - providing genuinely useful content. At select points in the series you ‘sell’ your product but always in the context of the course and always by referencing the great content you’re providing. (02) 8005 1556 / chris@getvero.com
  • 10. EMAIL MARKETING FOR PROFIT Drip course: fears 8 emails? (02) 8005 1556 / chris@getvero.com
  • 11. EMAIL MARKETING FOR PROFIT Drip course: fears 8 emails? Just 0.4% (02) 8005 1556 / chris@getvero.com
  • 12. EMAIL MARKETING FOR PROFIT Drip course: case study We use this strategy at Vero. Day 1. Action Items For Improving Your Conversions Using Email Day 3. Three Quick Wins To Improve Your Conversions With Email Day 7. The Email Copy That Increased Overall Sales By 12% Day 12. Using Conversion Tracking and Customer Profiles Effectively Day 16. Remarket Your Newsletters And Drive Real Conversions Day 22. A Follow-up Email That Actually Works Day 26. Three Creative Campaigns You Are Missing Out On Day 30. Sources For Continued Education On Email Remarketing (02) 8005 1556 / chris@getvero.com
  • 13. EMAIL MARKETING FOR PROFIT Drip course: case study (02) 8005 1556 / chris@getvero.com
  • 14. EMAIL MARKETING FOR PROFIT Drip course: things to note Track conversions from your course. This is important. Use a single call to action in any emails with sales content. Talk with your own style, be personable. Don’t just talk about all the things your software does. (02) 8005 1556 / chris@getvero.com
  • 15. EMAIL MARKETING Drip course: conversions FOR PROFIT tracking (02) 8005 1556 / chris@getvero.com
  • 16. EMAIL MARKETING FOR PROFIT Drip course: getting signups (02) 8005 1556 / chris@getvero.com
  • 17. EMAIL MARKETING FOR PROFIT Drip course: getting signups (02) 8005 1556 / chris@getvero.com
  • 18. EMAIL MARKETING FOR PROFIT Drip course: getting signups Give something away You’re the expert (02) 8005 1556 / chris@getvero.com
  • 19. EMAIL MARKETING FOR PROFIT Drip course: Action item(s) 1. Setup a series of 5-8 emails over 30 days. 2. Begin capturing emails on your homepage and dedicated landing pages. 3. Give away something to boost subscriptions. 4. Ensure you track conversions and tweak content as necessary. 20 (02) 8005 1556 / chris@getvero.com
  • 20. EMAIL MARKETING Remarketing: the concept FOR PROFIT behind it A customer who enters the funnel is not always a customer who buys. Examples: - Signs up for a webinar - Starts a free trial - Enters a competition - Adds products to their cart 16 (02) 8005 1556 / chris@getvero.com
  • 21. EMAIL MARKETING Remarketing: the concept FOR PROFIT behind it The right message can make all the difference 20 (02) 8005 1556 / chris@getvero.com
  • 22. EMAIL MARKETING FOR PROFIT Remarketing: the goal (02) 8005 1556 / chris@getvero.com
  • 23. EMAIL MARKETING FOR PROFIT Remarketing: where to begin Know your funnel (02) 8005 1556 / chris@getvero.com
  • 24. EMAIL MARKETING FOR PROFIT Remarketing: a basic example Sign up Install JS Subscribe Share for free trial code (02) 8005 1556 / chris@getvero.com
  • 25. EMAIL MARKETING FOR PROFIT Remarketing: a basic example Sign up Install JS Subscribe Share for free trial code (02) 8005 1556 / chris@getvero.com
  • 26. EMAIL MARKETING FOR PROFIT Remarketing: a basic example Setup an extremely basic email that nudges people past this ‘roadblock’. Just like before: - Track conversions from your course. This is important. - Use a single call to action in any emails with sales content. - Talk with your own style, be personable. - Don’t just talk about all the things your software does. (02) 8005 1556 / chris@getvero.com
  • 27. EMAIL MARKETING FOR PROFIT Remarketing: Example #1 Hi there, I'm Lauren, a co-founder of Flightfox. Just getting in touch because I noticed you didn't launch your flight contest. I know paying for flight search is unusual, so to convince you that our experts get better results, we're willing to pay half of your finders's fee. Redeem this Offer Now Q. Why on earth would you pay for flight search? A. Because our Experts, Save 27% on average for international flights Know all the tricks of the flight industry Can answer any question you've ever wondered about flying Q. What if the Experts don't beat the best price you've already found? A. We refund the fee if our experts can't beat your best price. Not only your best price, but your best price less the finder's fee. Q. Can't you find the best flights yourself? A. Maybe, if you've spent years in the flight industry. Otherwise, you'll be amazed at what our experts can do. Many use tools and systems otherwise unknown to the general public. They can even save you thousands if you are fully flexible. Launch Your Contest (links directly to their contest) If you still have any questions or concerns, just reply to this email. Happy Travels :) Lauren & The Flightfox Team If your inbox is overflowing, you can unsubscribe. (02) 8005 1556 / chris@getvero.com
  • 28. EMAIL MARKETING FOR PROFIT Remarketing: Example #2 Hey there, I’m Brennan, the guy behind Planscope. I hope you’re enjoying your trial, but more importantly, that you’ve begun to see how Planscope can positively boost your consulting business! For the next few weeks, I’m offering a one-on-one guided tour of Planscope. The fact is I’m a product owner, but I’m first a consultant. I’ve freelanced for five years now, and I wanted to build a product that would make my life easier (and hopefully make me more money.) And it’s paid off. My latest contract is at TWICE the rate I had a year ago, and my client loves that they can login to Planscope and see exactly where their money’s being spent at any time – even though I’m not the cheapest guy on the block. Are you interested? If so, simply reply to this message, and we’ll figure out a time where I can learn more about your business and walk you through Planscope and it’s features. I prefer Skype, but I’m open to alternatives. Cheers, and have a great day! Brennan Dunn at Planscope (02) 8005 1556 / chris@getvero.com
  • 29. EMAIL MARKETING FOR PROFIT Remarketing: Example #2 (02) 8005 1556 / chris@getvero.com
  • 30. EMAIL MARKETING FOR PROFIT Remarketing: Example #4 Hi, You're two days into your HitTail trial and we aren't seeing any traffic from your website to our servers. Let us help you install your code! HitTail.co The code is below; you can paste it into your website template immediately above the closing </body> tag. The important thing is that the code appears on every page of your site. m TRACKING CODE We have a simple 80-second video on how to install the code here: http://www.hittail.com/faq/video-install.html And if you're using blogging software we have easy to follow instructions here: http://www.hittail.com/faq/blogs.html But if you don't know how to do this let us know by replying to Every day for 5 this email and we can handle it for you for free. The minute this code is installed we'll begin collecting data, and we'll have keyword suggestions for you in no time that will grow your website's days! traffic. Best regards, Rob & The HitTail Team To unsubscribe from these important reminders click here (02) 8005 1556 / chris@getvero.com
  • 31. EMAIL MARKETING FOR PROFIT (02) 8005 1556 / chris@getvero.com
  • 32. EMAIL MARKETING FOR PROFIT Remarketing: Action item(s) 1. Ensure you are tracking customers along your funnel. Find the point with the highest drop-off. 2. Setup a simple, personable email 24 hours after customers fall from this step. 3. Measure the results and A/B test this email until you can’t live without it! 35 (02) 8005 1556 / chris@getvero.com
  • 33. EMAIL MARKETING FOR PROFIT Conclusion Email can be your secret weapon (02) 8005 1556 / chris@getvero.com
  • 34. EMAIL MARKETING FOR PROFIT Conclusion Start sending remarketing emails today, they really work! Don’t get stuck worrying about what will / won’t work: test something and iterate until you’re making 10%+ from these emails. It’s good for your customers and it’s great for you. (02) 8005 1556 / chris@getvero.com
  • 35. EMAIL MARKETING FOR PROFIT Further resources Patrick McKenzie’s lifecycle email marketing course: - Hours of video - Real-world examples - Pays for itself in 2-5 conversions! training.kalzumeus.com Vero blog: - Constant updates and ideas based on customer success stories - Practical guides just like these slides blog.getvero.com 40 (02) 8005 1556 / chris@getvero.com
  • 36. EMAIL MARKETING FOR PROFIT BONUS + Get in touch For attending this course we want to offer you a 30% discount on our software for the first six months. Use the coupon code EMAILROCKS when you subscribe at getvero.com. We love to share our knowledge and email marketing expertise so, if you want a demo or are keen to learn more, get in touch via: support@getvero.com (US) +1 650 843 9866 (AUS) +61 02 8005 1556 (02) 8005 1556 / chris@getvero.com
  • 37. EMAIL MARKETING FOR PROFIT Questions? Questions? (02) 8005 1556 / chris@getvero.com
  • 38. EMAIL MARKETING FOR PROFIT Activity: any examples? Who is already doing this? (02) 8005 1556 / chris@getvero.com

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