Soumettre la recherche
Mettre en ligne
Ed Dean - JETT Training
•
0 j'aime
•
435 vues
China the Future of Travel
Suivre
WTM-ChinaContact Tourism Industry Forum November 2006
Lire moins
Lire la suite
Voyages
Signaler
Partager
Signaler
Partager
1 sur 6
Télécharger maintenant
Télécharger pour lire hors ligne
Recommandé
7. synergy
7. synergy
aiesecincolombia
Viability PPT Hospitality Round Table Tanzania 10 11 14
Viability PPT Hospitality Round Table Tanzania 10 11 14
PCFC Hotels
Aban in Africa 2016
Aban in Africa 2016
'Tomi Davies
Top Ten Hotel Trends 2020
Top Ten Hotel Trends 2020
Tim Jones
Emerging trends in Tourism and Hospitality
Emerging trends in Tourism and Hospitality
Narendra Bhm
Hospitality industry trends
Hospitality industry trends
Snežana Simić
The hospitality industry – concepts, ideas and future
The hospitality industry – concepts, ideas and future
klx1967
Leerink Swann Prestentation to YearUp
Leerink Swann Prestentation to YearUp
LuisTejada
Contenu connexe
Similaire à Ed Dean - JETT Training
Five Good And Really Bad Ideas For Bi Iniatives
Five Good And Really Bad Ideas For Bi Iniatives
Jeff Block
Flash+Presentation+05+06+09
Flash+Presentation+05+06+09
mmadeleine
ERC Conference - Vietnam
ERC Conference - Vietnam
William Chin
NELINET: A Retrospective Montage
NELINET: A Retrospective Montage
kramsey
Defining Achievable Scope for your BI Initiative
Defining Achievable Scope for your BI Initiative
Jeff Block
Serving it up in China - Ed Dean - Columbia Business School EMBA Class - 2014
Serving it up in China - Ed Dean - Columbia Business School EMBA Class - 2014
Ed Dean
Similaire à Ed Dean - JETT Training
(6)
Five Good And Really Bad Ideas For Bi Iniatives
Five Good And Really Bad Ideas For Bi Iniatives
Flash+Presentation+05+06+09
Flash+Presentation+05+06+09
ERC Conference - Vietnam
ERC Conference - Vietnam
NELINET: A Retrospective Montage
NELINET: A Retrospective Montage
Defining Achievable Scope for your BI Initiative
Defining Achievable Scope for your BI Initiative
Serving it up in China - Ed Dean - Columbia Business School EMBA Class - 2014
Serving it up in China - Ed Dean - Columbia Business School EMBA Class - 2014
Plus de China the Future of Travel
ChinaContact introduction
ChinaContact introduction
China the Future of Travel
China, the Future of Travel Introduction
China, the Future of Travel Introduction
China the Future of Travel
ChinaContact 2015 Company Presentation
ChinaContact 2015 Company Presentation
China the Future of Travel
TDS Asia Singapore 2014, The shift from Groups to FIT in China: How to market...
TDS Asia Singapore 2014, The shift from Groups to FIT in China: How to market...
China the Future of Travel
China travel online 120418
China travel online 120418
China the Future of Travel
Kevin Lin
Kevin Lin
China the Future of Travel
Mark Eadie
Mark Eadie
China the Future of Travel
Martine Ainsworth Wells
Martine Ainsworth Wells
China the Future of Travel
Harold Goodwin - Sustainable Tourism
Harold Goodwin - Sustainable Tourism
China the Future of Travel
PATA China Outbound 14 11 2007
PATA China Outbound 14 11 2007
China the Future of Travel
PATA presentation China WTM 2007
PATA presentation China WTM 2007
China the Future of Travel
Bicester Villate Tourism statistics 2007
Bicester Villate Tourism statistics 2007
China the Future of Travel
WTM-ChinaContact 2008 Presentation
WTM-ChinaContact 2008 Presentation
China the Future of Travel
Vl Global Research Presentation
Vl Global Research Presentation
China the Future of Travel
COTRI WTM-ChinaContact
COTRI WTM-ChinaContact
China the Future of Travel
World Travel CEO forum Oct07
World Travel CEO forum Oct07
China the Future of Travel
Eye for Travel China travel sector Case study 2007 Nov
Eye for Travel China travel sector Case study 2007 Nov
China the Future of Travel
Plus de China the Future of Travel
(17)
ChinaContact introduction
ChinaContact introduction
China, the Future of Travel Introduction
China, the Future of Travel Introduction
ChinaContact 2015 Company Presentation
ChinaContact 2015 Company Presentation
TDS Asia Singapore 2014, The shift from Groups to FIT in China: How to market...
TDS Asia Singapore 2014, The shift from Groups to FIT in China: How to market...
China travel online 120418
China travel online 120418
Kevin Lin
Kevin Lin
Mark Eadie
Mark Eadie
Martine Ainsworth Wells
Martine Ainsworth Wells
Harold Goodwin - Sustainable Tourism
Harold Goodwin - Sustainable Tourism
PATA China Outbound 14 11 2007
PATA China Outbound 14 11 2007
PATA presentation China WTM 2007
PATA presentation China WTM 2007
Bicester Villate Tourism statistics 2007
Bicester Villate Tourism statistics 2007
WTM-ChinaContact 2008 Presentation
WTM-ChinaContact 2008 Presentation
Vl Global Research Presentation
Vl Global Research Presentation
COTRI WTM-ChinaContact
COTRI WTM-ChinaContact
World Travel CEO forum Oct07
World Travel CEO forum Oct07
Eye for Travel China travel sector Case study 2007 Nov
Eye for Travel China travel sector Case study 2007 Nov
Dernier
Reflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global Compentency
seijibrown2
How To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In Kona
Kona Ocean Adventures
2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, Maine
Visit Portland
Vietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications class
seijibrown2
pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016
seijibrown2
My presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural Communications
seijibrown2
Nanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern Japan
seijibrown2
Culture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdf
seijibrown2
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Chung Yen Chang
A Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of school
Apostolos Syropoulos
Reflective Essay for global competency certificate
Reflective Essay for global competency certificate
seijibrown2
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
kittustudy7
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
Glenna Glenna
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
Official Mark Daniels
The West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international students
seijibrown2
Culture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdf
seijibrown2
Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Crazy Sister Marina
Mathura to Ayodhya Tour by Tempo Traveller
Mathura to Ayodhya Tour by Tempo Traveller
Mathura Vrindavan Tour Packages
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Time for Sicily
Dernier
(19)
Reflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global Compentency
How To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In Kona
2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, Maine
Vietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications class
pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016
My presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural Communications
Nanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern Japan
Culture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdf
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
A Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of school
Reflective Essay for global competency certificate
Reflective Essay for global competency certificate
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
The West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international students
Culture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdf
Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Mathura to Ayodhya Tour by Tempo Traveller
Mathura to Ayodhya Tour by Tempo Traveller
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Ed Dean - JETT Training
1.
Investing in soft
capital: Hospitality and service skills in China’s service industry Ed Dean, JETT Training Monday 6th November, London 6th November © JETT Training 2006 1
2.
Contents
• Brief introduction • Why are we discussing poor service? • What are the challenges? • What are the solutions? — How can international organisations help to improve skills in China's hospitality sector? — What opportunities are open to investors interested in China’s tourism sector? 6th November © JETT Training 2006 2
3.
A brief introduction
to JETT Training • A story of opportunity • Started in 2004 — Language at restaurants • 2005 — Hotels — Retail • 2006 — Beijing — Training in Chinese — Customer service 6th November © JETT Training 2006 3
4.
What are the
challenges? • Why are we discussing this? • Why is a ‘service culture’ currently lacking? — Political / social reasons — Staff recruitment and retention difficulties • Tough working conditions • No tipping • High turnover — Perception of service industry as not glamorous — Language — Awareness of the problem itself — Budget and priority 6th November © JETT Training 2006 4
5.
How best to
invest? • Investment people — Pre-job training — On the job training — E-learning opportunities • Education: importance of service — Local hotel owners • Education: good career — Students, graduates and employees • Awareness and Awards initiative 6th November © JETT Training 2006 5
6.
Thank you
Ed Dean Ed@jett-training.com +86 13901600935 www.jett-training.com 6th November © JETT Training 2006 6
Télécharger maintenant