3. Una Buena Práctica en pocas palabra es brindar facilidades o servicios
más allá de lo que legalmente estamos obligados a dar
También se puede considerar como Buenas Prácticas la implementación
de aquellos mecanismos que fortalezcan la gestión institucional.
Por lo tanto, tendríamos Buenas Prácticas de impacto externo, cuando
damos servicios a los ciudadanos por encima de lo que estamos obligados
a brindar o Buenas Prácticas de impacto interno , cuando mejoran o
fortalecen la gestión institucional
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5. Problemas comunes en notificaciones:
Incompatibilidad entre direcciones antiguas y actuales
Dirección no existe
Dirección no ubicada
Direcciones peligrosas
Puntos críticos en notificaciones:
Notificación de la cuponera o cartilla de pagos
Notificación de los documentos de cobranza coactiva y precoactiva
Notificación de los resultados de medios impugnatorios
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6. Solución 1:
Información georeferenciada
Fusión de la información de catastro y la de tributación
Organizaciones que aplicaron la BP:
Municipalidad distrital de San Borja
Municipalidad distrital de Miraflores
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10. Organizaciones y Soluciones
Ayuntamiento de SAX, Alicante – España
Solución: Prenotificación SMS
* Se pueden realizar avisos por otros medios
** Existen experiencias similares en instituciones nacionales
Servicio de Administración Tributaria de Lima
Solución: Notificadores vecinales
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12. Organizaciones y Soluciones
Municipalidad distrital de Santiago de Surco
Solución: Selección y preparación de futuro personal con curso de
Tributación Local
Servicio de Administración Tributaria de Lima
Solución: Curso en Gestión Pública y Tributación Localc
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15. Organizaciones y Soluciones
Municipalidad distrital de San Borja
Solución: Plataforma Integral de Ateción
AGUSTO
Servicio de Administración Tributaria de Lima
Solución: Curso en Gestión Pública y Tributación Localc
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