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Multiple patients in the ed
1. Another Day at Work
• You show up for your shift at 10:00;
2. Six Hours
Disposition Executed
Disposition Determined
Physician Reviews
Investigations Interpreted
Investigations Carried Out
Order Investigations
Review History
Physician Evaluation
RN Evaluation
Into The Que
Entry in ED
Anatomy of an ED Visit
3. Okay, this works
You
Disposition Executed
Disposition Determined
Physician Reviews
Investigations Interpreted
Investigations Carried Out
Order Investigations
Review History
Disposition Executed
Disposition Determined
Physician Reviews
Investigations Interpreted
Investigations Carried Out
Order Investigations
Review History
Physician Evaluation
RN Evaluation
•Into The Que
Entry in ED
Entry in ED
RN Evaluation
•Into The Que
Physician Evaluation
Review History
Order Investigations
Investigations Carried Out
Investigations Interpreted
Physician Reviews
Disposition Determined
Disposition Executed
“Important”
Phone Call
Physician Evaluation
RN Evaluation
•Into The Que
Entry in ED
Entry in ED
RN Evaluation
•Into The Que
Physician Evaluation
Review History
Order Investigations
Investigations Carried Out
Investigations Interpreted
Physician Reviews
Disposition Determined
Disposition Executed
Tea
Me
4. Okay, this works
And Again
You
Disposition Executed
Disposition Determined
Physician Reviews
Investigations Interpreted
Investigations Carried Out
Order Investigations
Review History
Physician Evaluation
RN Evaluation
•Into The Que
And Again
Entry in ED
Disposition Executed
Disposition Determined
Physician Reviews
Investigations Interpreted
Investigations Carried Out
Order Investigations
Review History
Physician Evaluation
RN Evaluation
•Into The Que
Entry in ED
You Again
5. RN Evaluation
•Into The
RN EvaluationQue
•Into The Que
Entry in ED
Entry in ED
Physician Evaluation
Physician Evaluation
Disposition Determined
Disposition Executed
Disposition Executed
Disposition Determined
Disposition Executed
Disposition Executed
Entry in ED
Entry Evaluation
RN in ED
•Into The Que
Entry in ED
RN Evaluation
•Into The Que
Entry in ED
Physician Evaluation Evaluation
RN
•Into The Que
Physician Evaluation
Entry in ED
Entry in ED
RN Evaluation
•Into The Que
Disposition Executed Physician Reviews
Disposition Executed
Physician Reviews
Disposition Determined
Disposition Determined
Disposition Executed
Disposition Executed
Disposition Determined Investigations Interpreted
Disposition Determined
Investigations Interpreted
Physician Reviews
Physician Reviews
Disposition Determined
Disposition Determined
Physician Reviews
Physician Reviews
Investigations Carried Out
Investigations Carried Out
Investigations Interpreted
Investigations Interpreted
Physician Reviews
Physician Reviews
Investigations Interpreted
Investigations Interpreted
Order Investigations
Order Investigations
Investigations Carried Out
Investigations Carried Out
Investigations Interpreted
Investigations Interpreted
Investigations Carried Out
Investigations
Review HistoryCarried Out
Review History
Order Investigations
Order Investigations
Investigations Carried Out
Investigations Carried Out
Order Investigations
Order Investigations
Physician Evaluation
Physician Evaluation
Review History
Review History
Order Investigations
Order Investigations
RN Evaluation
Review History
RN Evaluation
•Into The Que
Physician Evaluation
Physician Evaluation
•Into The Que
Review History
Review History
Review History
Maybe we need
to do this a little
differently
6. Key Points
① You cannot manage the flow of patients into the ED.
② Out of sight is not out of mind.
The waiting room is a bad, bad place
③ Emergency Medicine, Critical Care, Anesthesia; all
manage Geographic Units as well as Patients.
You are responsible to keep it accessible to new patients
7. Since You Cannot Manage the Number
of Encounters…
• Manage the Order of Encounters
• Manage the Trajectory Through the Visit
8. In Every Encounter, There Is A
Rate-Limiting Step
• Find it early
• Start the process NOW
9. The Order of Encounter
• Triage Category
Category
1
2
Active Resuscitation
Emergency
3
4
5
Urgent
Semi-Urgent
Non-Urgent
Time to
Encounter
Immediate
10 min
30 min
60 min
120 min
Reality: When The Nurse/Paramedic/Visitor Says
“You Need To See The Patient In Room…”
…Do It.
10. Another Little Caveat
• Simple Problems are Quick Problems
– (Triage Level 3, 4 and 5)
• The chart can be done later
• A full ED, regardless of acuity, is an inefficient ED
–
–
–
–
–
–
Nursing time
Phone calls
Meals
Falls
Trips to toilet
“Where are you going on leave?”
11. Key Points
① You cannot manage the flow of patients into the ED.
② Out of sight is not out of mind.
The waiting room is a bad, bad place
③ Emergency Medicine, Critical Care, Anesthesia;
all manage Geographic Units as well as
Patients.
You are responsible to keep it accessible to new patients
④ The process of ED care does not mirror hospital care.
12. Entry in ED
RN Evaluation
Physician Evaluation
Into The Que
Manage the
Trajectory
Order Investigations
Physician Evaluation
Investigations Carried Out
Review History
Investigations Interpreted
Order Investigations
Disposition Determined
Investigations Carried Out
Disposition Executed
Investigations Interpreted
Physician Reviews
Disposition Determined
Disposition Executed
• Identify and carry
out the CRITICAL
ACTIONS.
• Do not send time
or resources on
non-critical actions
13. Entry in ED
RN Evaluation
Into The Que
Manage the
Trajectory
Physician Evaluation
Review History
Order Investigations
Investigations Carried Out
Investigations Interpreted
Physician Reviews
Disposition Determined
Disposition Executed
Skip ahead when
disposition is known
14. What Works?
• Start your shift on the run.
– Pick up three new patients in the first 20 minutes
– It’s about getting things started
• Rate limiting steps
• Early determination of disposition
• Yes, the nurse will ask you to see another
patient before you are ready for another one.
• Where does the teaching come in?
15. Patient #1
A 87 y/o female
fever to 39,
BP 90, HR 120
Alert, confused
Patient #2
A 27 y/o male
from RTA,
BP 146, HR 120
Obviously
deformed R lower
leg, chest and
abdominal pain
Patient #3
A 57 y/o
female with 2
days of
abdominal
pain, vomiting
and diarrhea
16. Patient #1
A 87 y/o female
fever to 39,
BP 90, HR 120
Alert, confused
Patient #2
A 27 y/o male
from RTA,
BP 146, HR 120
Obviously
deformed R lower
leg, chest and
abdominal pain
with “seatbelt
sign”
Patient #4
A 19 y/o with
Patient #3
ankle pain after
A 57 y/o a
stepping off
female with 2
curb
days of
abdominal
pain, vomiting
and diarrhea
17. Patient #1
A 87 y/o female
abrupt onset
HA, vomiting
and slurred
speech.
Presently
rouses to
verbal stimulus
Patient #2
A 28 y/o female
ambulates to
room with
gradual onset HA,
vomiting and
photophobia; all
typical of prior
HAs.
Patient #3
A 4 y/o fell at
home striking
head.
18. Patient #1
Patient #2
Patient #3
Just finished dinner
A 27 y/o male with
recurrent Sz presents
following a 4 minute
generalized Sz.
Awake and
somnolent
A 57 y/o female
with chest pain
19. The World is Changing.
Change Or Be Left Behind
• Linear care is not efficient
• Launch the rate limiting step as soon as
possible
• If you know the ending, don’t read the whole
book.
• The sickest patients need the most care. But
the least sick patients will prevent you from
giving them that care – get them out.