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Are you putting all your   eggs in one basket?




              World Hostel Conference 2011
What do I   need ?
What are my   objectives ?
                                                 How do I   reach them ?

                             Will I use   KPIs to measure success?
Aggregators     Podcasting       Promotional Microsites   Social Advertising

 Affiliation         Viral marketing          Conversion optimization




                                                                        E-Commerce
  Digital product configuration                Rich Media Ads
 Adver-Gaming
                      Display              Web Analytics
   Press releases        SEO SEM                   AB Testing
                      Usability             Social Media




                                                                        E-Polls
                             Contextual
                                             E-Branding          Online
                             Advertising
                                                               Reputation
E-mail Marketing                                              Management
                          Digital Public Relations
    E-CRM              Funnel Multitesting
Mobile Apps     Electronic Coupons          Remarketing
Press
Release
SERP’s
      Position
      Keywords
      Competitors
      Landing Pages

42%
Popularity




Keywords
Directories   Articles
                                                   Research / White Papers
       News / Media / PR
                                                           Infographics
Comment Marketing
                                                                Social Networks
Blog + Blogging
                                                                  Webinars
Bookmarking
                                                                   Document Sharing
       Forums
                                                               Word of Mouth
          Online Video
                                                          Podcasting
          Direct / Referring Links
                                                   Q+A Sites
                                 Partner sites
8%
Nearly 80% of clicks
ADVANTAGES



                                                   Return on investment
                Excellent return on investment     Only pay per click received
                Structural growth                  Immediate results
                Medium / long term benefit         High flexibility (segmentation)
                Relevance, prestige, awareness     Easy internal implementation
DISADVANTAGES




                Not immediate results              Not structural growth
                Low flexibility                    High CPAs in competitive markets
                Not easy internal implementation   Increasing advertising costs
                Depends on ability of provider     Lower ROI
Brand awareness


ADVANTAGES
                Customer proximity / loyalty
                Word of mouth advertising
                SEO support and enhancement
                High traffic volumes towards website



                Poor quality traffic directed towards website
DISADVANTAGES




                Not suitable for direct conversion
                Reputation management challenges
                Indirect approach to customers
                Constant update requirements
Greater creative margins than text ads


ADVANTAGES
                Thematic / target segmentation
                Retargeting - Remarketing
DISADVANTAGES   Brand Awareness




                CPC model not always available
                Banner blindness
                Rich media production costs
                Big consumer products or niche markets?
Low costs


ADVANTAGES
                Strong segmentation
                Customer Relationship management
                Direct response
                Added value to other channels
DISADVANTAGES




                Low % of response (needs big numbers)
                Decreasing popularity among youth target
                Might be perceived as Invasive
                Spam filters, blacklisted IPs…
User Vision™ - www.uservision.co.uk
Conversion Funnel

                               v
                                         Hostel Details
                                           22.036


                           v                (18%)
                                                           v


                                             4.068
                                         Personal Data
Where are we loosing our
customers?
                                            (22%)          v


                                              879
                                          Reservation
                                        Conversion 3.99%
Payment per sale or lead


ADVANTAGES
                Brand awareness on relevant sites
                Possible SEO benefit (backlinks)
                Low development costs
DISADVANTAGES




                High monthly fees of affiliate platforms
                High commissions to be paid
                Halo effect: sale attribution conflicts
                Accurate source revenue analysis
KPIs
Always be alert…

What do potential customers think of the website?
Are we going in the right direction?
Do we have to change conversion routes?
What do we need to keep, eliminate or improve?
How to improve ROI?
The next strategy to follow?
More  eggs-perience ….
better knowledge
T   H           A          N       K


           Manuel Vallés
    Online Marketing Consultant
    manuel@internetadvantage.com

      Internet Advantage S.L.
     www.internetadvantage.com

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Are You Putting All Your Eggs In One Basket

  • 1. Are you putting all your eggs in one basket? World Hostel Conference 2011
  • 2.
  • 3. What do I need ? What are my objectives ? How do I reach them ? Will I use KPIs to measure success?
  • 4. Aggregators Podcasting Promotional Microsites Social Advertising Affiliation Viral marketing Conversion optimization E-Commerce Digital product configuration Rich Media Ads Adver-Gaming Display Web Analytics Press releases SEO SEM AB Testing Usability Social Media E-Polls Contextual E-Branding Online Advertising Reputation E-mail Marketing Management Digital Public Relations E-CRM Funnel Multitesting Mobile Apps Electronic Coupons Remarketing
  • 6. SERP’s Position Keywords Competitors Landing Pages 42%
  • 7.
  • 8.
  • 10. Directories Articles Research / White Papers News / Media / PR Infographics Comment Marketing Social Networks Blog + Blogging Webinars Bookmarking Document Sharing Forums Word of Mouth Online Video Podcasting Direct / Referring Links Q+A Sites Partner sites
  • 11.
  • 12. 8%
  • 13. Nearly 80% of clicks ADVANTAGES Return on investment Excellent return on investment Only pay per click received Structural growth Immediate results Medium / long term benefit High flexibility (segmentation) Relevance, prestige, awareness Easy internal implementation DISADVANTAGES Not immediate results Not structural growth Low flexibility High CPAs in competitive markets Not easy internal implementation Increasing advertising costs Depends on ability of provider Lower ROI
  • 14.
  • 15.
  • 16.
  • 17. Brand awareness ADVANTAGES Customer proximity / loyalty Word of mouth advertising SEO support and enhancement High traffic volumes towards website Poor quality traffic directed towards website DISADVANTAGES Not suitable for direct conversion Reputation management challenges Indirect approach to customers Constant update requirements
  • 18.
  • 19. Greater creative margins than text ads ADVANTAGES Thematic / target segmentation Retargeting - Remarketing DISADVANTAGES Brand Awareness CPC model not always available Banner blindness Rich media production costs Big consumer products or niche markets?
  • 20. Low costs ADVANTAGES Strong segmentation Customer Relationship management Direct response Added value to other channels DISADVANTAGES Low % of response (needs big numbers) Decreasing popularity among youth target Might be perceived as Invasive Spam filters, blacklisted IPs…
  • 21. User Vision™ - www.uservision.co.uk
  • 22. Conversion Funnel v Hostel Details 22.036 v (18%) v 4.068 Personal Data Where are we loosing our customers? (22%) v 879 Reservation Conversion 3.99%
  • 23.
  • 24. Payment per sale or lead ADVANTAGES Brand awareness on relevant sites Possible SEO benefit (backlinks) Low development costs DISADVANTAGES High monthly fees of affiliate platforms High commissions to be paid Halo effect: sale attribution conflicts Accurate source revenue analysis
  • 25. KPIs Always be alert… What do potential customers think of the website? Are we going in the right direction? Do we have to change conversion routes? What do we need to keep, eliminate or improve? How to improve ROI? The next strategy to follow?
  • 26. More eggs-perience …. better knowledge
  • 27. T H A N K Manuel Vallés Online Marketing Consultant manuel@internetadvantage.com Internet Advantage S.L. www.internetadvantage.com