Presentation given at the 2007 PA Keystone Technology Integrators' Summit

1. Geek Squad: Student Technology Teams Chris Champion, M.S.Ed. MCSE, Network+ Brad Shank, B.S.: MIS

3. 1. School Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

4. Our Technology “Problems” HARDWARE s TEXT HARDWARE E-MAIL PEBCAK SERVER

5. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

6. What Students Do / Don’t Do Printers CD / Floppy Monitor Software Installation Network Equipment Servers Unsupervised Use

7. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

8. IT Response Process Teacher Request Dispatch to Student Student Response Teacher Evaluation Student Grade

9. “ IT Request” Online Form

10. “ Student Dispatch” Form

11. “ Student Dispatch” Form (part 2)

12. “ Teacher Evaluation” Form

13. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

14. Flow Charts Student-created Troubleshooting Documents

16. Organizations & Curriculum www.studenttechsupport.org www.genyes.org

17. Organizations & Curriculum Upper Merion (PA) UMiHelp.wikispaces.com

18. Organizations & Curriculum Mouse.org NYC schools