Presentation from Chris Pepin and Cary Thomas at MacIT conference on January 26, 2012 in San Francisco, CA

1. MacIT Conference
January 26, 2012
IT842: Deploying Apple in the Enterprise
An IBM case study
© 2012 IBM Corporation

2. IBM at a glance
 $106.9B revenue (2011)
 ~427,000 full time regular employees;
~100,000 contractors
A highly diverse workforce:
 Operations in 170 countries
• 50% of employees have less than 5 years of
service
 Key business segments
– Global Technology Services • 62% of employees are in services
– Global Business Services
– Systems and Technology Group • 50% of employees work remotely
– Software Group
2 © 2012 IBM Corporation

3. Information Technology @ IBM
 ~550,000 primary workstations. 95% Lenovo laptops, 5%
desktops
 Corporate policy allows personally-owned devices to be used
provided they are secured
 95% of primary workstations are Microsoft Windows, 5% Linux
and Apple Macintosh. Users have administrative rights
 Lotus Notes, IBM Sametime and Lotus Symphony rich client
applications. On Demand Workplace corporate web portal,
IBM Connections and public social media access. Remote
access solutions to connect to the IBM corporate network.
 Employee-focused help has evolved from manual, labor-based
services to automated, online services
3 © 2012 IBM Corporation

4. Enterprise mobility @ IBM
 Corporate policy allows the use of personally-
owned mobile devices
 Apple iOS, Google Android and RIM
BlackBerry are the most popular mobile
platforms
 100,000+ employees with smartphone and
tablet access to corporate email, contacts
and calendar
 Most employees pay a portion of mobile
expenses
4 © 2012 IBM Corporation

5. Why Apple in the enterprise?
 IBM produces a variety of software products
for Mac OS/X and iOS (e.g. Lotus Notes,
IBM Sametime, Lotus Symphony, Lotus
Traveler, Cognos mobile etc.)
 Developers
 Sales
 Choice and flexibility for employees
 Employee satisfaction
 Increased productivity
 Attract and retain top talent
5 © 2012 IBM Corporation

6. Usage of Apple products at IBM
~10,000 ~30,000 ~10,000
6 © 2012 IBM Corporation

7. Mac @ IBM
7 © 2012 IBM Corporation

8. BlueMac application installer
8 © 2012 IBM Corporation

9. iPhone and iPad @ IBM
 Software: iOS 4.3 or above, IBM Lotus
Traveler, Lotus Mobile Connect (clientless
VPN). Limited number of employees with
full VPN access, IBM Sametime and IBM
Connections
 Hardware: iPhone 3GS or above
(encryption); iPad 1 and 2
9 © 2012 IBM Corporation

10. Enterprise application store
 A catalog of mobile applications for
the enterprise
 Typically includes applications from
both the public mobile application
stores as well as custom, in-house
applications
 Compliments “required” applications
 IBM is a member of the iOS
Developer Enterprise Program and
iOS Developer Program
10 © 2012 IBM Corporation

11. IBM Endpoint Manager for Mobile Devices
 Safeguard Enterprise Data: Selectively wipe enterprise data when devices are lost or
stolen and configure and enforce passcode policies, encryption, VPN, and more.
 Flexible Management: Secure and manage employee- and corporate-owned mobile
devices using a combination of email-based and agent-based management, while
preserving the native device experience
 Maintain Compliance: Automatically identify non-compliant devices and take action by
denying email access or by issuing user notifications until corrective actions are
implemented
 Unified Infrastructure: Leverage a single infrastructure to manage and secure all of your
enterprise devices: smartphones, media tablets, desktops, laptops, and servers
Apple iOS, Google Android, Symbian, and Microsoft Windows Phone
11 © 2012 IBM Corporation

12. Websphere Portal
 Provides multi-channel web experience
capabilities by providing targeted look and
feel based upon personalization, rules and
device used to access the portal site
 Extend Portal web experience to
mobile devices though the use of Portal
themes for smartphones
 Use WebSphere Portal's built-in support
for markups and client detection to
redirect mobile users to a specialized new
mobile theme optimized for smartphone
devices
 Create native-looking smartphone
Portal themes using familiar technologies
and skillsets (HTML, CSS, Javascript)
12 © 2012 IBM Corporation

13. IBM Connections
Profiles Home page
Find the people you need See what's happening across your
social network
Communities
Work with people who share
common roles and expertise Social Analytics
Discover who and what you don’t know
Files via recommendations
Post, share, and discover documents,
presentations, images, and more
Micro-blogging
Wikis Reach out for help your social network
Create web content together
Activities Bookmarks
Organize your work and tap your Save, share, and discover bookmarks
professional network
Forums Blogs
Exchange ideas with, and benefit from Present your own ideas, and learn
the expertise of others from others
13 © 2012 IBM Corporation

14. IBM Connections Mobile
 IBM Connections supported on:
– Apple iPhone and iPod Touch
– Apple iPad
 Support for Profiles board, Communities,
Files, Bookmarks, Forums, Wikis and Home
Page
14 © 2012 IBM Corporation

15. IBM Connections is IBM's strategic tool for collaboration
IBM Connections It enables IBMers to develop, nurture, and remain in contact with a network of their colleagues;
facilitates increased communication across organizations and geographies and the exchange of
integrated services
best practices; accelerates knowledge sharing and awareness and improves responsiveness.
The benefits of Collaboration & Networking are significant to Individuals & Organizations
Community
Share
Activities Communities
Individual
Share
Wiki
Files
Blog
Person Bookmarks
Profile &
Social Network
Micro-blogging  87% of IBMers collaborating with others
in communities increase skills
 84% access experts quicker
 84% share knowledge with others
More heads  77% reuse assets
are better than one
IBM Connections on w3 Metrics:  74% increase their productivity
 630,000+ Profiles  64% improve personal reputation
 74,800+ Communities  59.9% increase sales
 105,100+ Bloggers
 42.4% improve customer satisfaction
 1.33M+ Bookmarks Source: Gina Poole - How to Use Social Software in IBM to Grow Your Career
Luba Cherbakov – Future of the Intranet (Feb 5 2010)
 203,300+ Activities
 7.1M+ file downloads
 37.9M+ Wiki page views
As at Dec 2011 More experts, more information,
15
more knowledge Corporation
© 2012 IBM

16. IBM Sametime
Enterprise Instant Messaging & Web Conference
16 © 2012 IBM Corporation

17. IBM Sametime Mobile for iOS
 A native client for iPhone and iPad devices
17 © 2012 IBM Corporation

18. Universal E-mail Access
VPN
Installed client Browser Mobile device
IBM Lotus Notes IBM Lotus iNotes IBM Lotus Notes
Traveler
Online and offline support for e-mail and applications
18 © 2012 IBM Corporation

19. For more information
• IBM Endpoint Manager for Mobile Devices
– http://tinyurl.com/6qn5wf9
• IBM Mobile Technology Preview
– http://tinyurl.com/csrpwnd
• Try IBM’s software for Apple for yourself
– Lotus Greenhouse
– Apple App Store
• Engage your IBM sales representative
– Software
– Managed mobility services
19 © 2012 IBM Corporation

20. Links
• IBM Mobile Enterprise Services
– ibm.com/services/mobility
• FaceBook
– facebook.com/ibmmobility
• Slideshare
– slideshare.net/ibmmobility
• Twitter
– twitter.com/ibmmobility
• YouTube
– youtube.com/ibmmobility
• Blog
– ibm.com/connections/blogs/ibmmobility
20 © 2012 IBM Corporation

21. Questions?
21 © 2012 IBM Corporation

22. Thank you!
Chris Pepin Cary Thomas
IBM Mobile Technology Evangelist Collaboration Solutions Technical
Professional; Mac Community Leader
cpepin@us.ibm.com
chrispepin.com
tcary@us.ibm.com
22 © 2012 IBM Corporation