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Contradictory Startup Advice
…and how to navigate it


              Christina A. Brodbeck (@jellyfishbloom), Co-Founder/CEO of theicebreak
              An awesome iPhone app and Web site for couples.
Advisors       People on FB/Twitter           Partners
   Investors                                    Lawyers
 Users     Board                     Testers Intros

Co-Founders                                  Journalists

 Employees                             Uncle Sam PR
         Bf/Gf/Wife/Husband/Time to find one…
   Before you had 1 boss. Now you have
   tens, hundreds, thousands, and if things go
   really well…millions. And they all have advice.
A lot of this advice is contradictory,
which can make you feel like stopping
in the wrong place and giving up.
Advice like….raise more money
than you need or raise just enough
Like….monetize first or get to know
your customer first
Like….focus first on high
engagement or massive growth
Like….too much competition or
it’s an unproven market
Like….launch quickly and iterate or
get it perfect first
Like….the user knows best or
you know best
Like….we invest in the person but
we don’t fund single founders
Like….pay attention to the competition
or don’t worry about competition
Like….get out there and network or
just focus on building
Like….you need PR or your product
will speak for itself
This can all be maddening! Both are
right, but there is a middle ground.
The Middle Ground [More Advice]
• Your journey is different than anyone else’s, so listen to advice,
  but make up your own rules and follow those. You are your own
  middle ground.

• Know your story and tell it well. This is what will convince
  customers, investors, advisors, new employees. This is your most
  valuable asset. Spend time thinking and developing it.

• You are your best PR person. It’s all about relationships. If you can,
  start cultivating them at least 1 year out before launch. If you don’t
  have a year, start now.

• Offer journalists something. Write up an idea or skeleton and send it
  to them. Offer to guest post. Also, be real; don’t “use” journalists -
  they are nice people.

• Hiring a PR firm too early can bankrupt you. If you do have to hire
  them, hire them AFTER you’ve got your story down.
• When working with a PR firm, set milestones. If you’re less than 6
  months old and not big yet, you can’t afford a retainer. Do a short
  term milestone-based contract instead (i.e. get in 3 outlets for launch).

• Your blog will get no traffic at first, and no one will likely know of
  you. Reach out to influencers in your space with large twitter and
  blog followings, and make them a part of your family/company.
  Have them write on their blogs and accounts about you. Their
  blogs get more views than yours.

• If you’re a “normal” consumer brand, tech press is good for raising
  capital, but not necessarily for acquiring users. Do some tech press
  to build buzz, but then move quickly to focus on outlets where your
  users actually go.

• Focus heavily on engagement during private beta. Then focus on
  growth as soon as you publicly launch. That way you don’t waste
  initial “live” time on engagement.
• It’s hard to raise money as a single co-founder unless you’re a
  rockstar. Most people aren’t rockstars

• You need someone to bounce ideas off of. Until you find a co-
  founder, build an advisory board of people with the skills you want in
  your co-founder. Fill your advisory board with people who have
  the skillset your team lacks.

• Getting a product built is the most important thing, so to balance
  product building with relationship building go to 1 event per week
  pre-launch while focusing on building. After launch, go to at least
  2/week for the first 6 months to focus on creating awareness.

• Offer to speak and volunteer at events and conferences. It’s cheap
  PR.

• Don’t raise money until you have the core founding team in place,
  know you work well together, and are sure of their commitment. Ideas
  change, people don’t.
• Make sure when you do your first serious, structured raise that you try
  to raise at least enough for 14 months of runway. Not too much,
  not too little.

• Have an idea before you raise how far you want to take your
  company. Do you want to get acquired or do you want to go all out
  and IPO? Raise accordingly. Raise too much $ and you can limit
  quick acquisition potential.

• Paying too much attention to competition can paralyze you. You
  don’t have to proactively and religiously read industry news. Instead,
  subscribe to 50 important people in your field, and follow them.
  You’ll get most of the news you need.

• Social proof exists. It’s a fact. Build your profile early on Angelist,
  but you don’t have to promote it until you have one big investor
  onboard who can bring others in.
• The more new and innovative the thing you are doing, the harder
  you make it for yourself. If you’re the first ones out there, it can be
  harder to get funding until other tag-alongs appear and make noise.

• Don’t build a product that you’re not a super user of. Build with
  passion.

• Get one major thing perfect, but not everything for launch. This way
  you can launch quickly, and have at least the best part of the site feel
  seamless. Fix the rest and the odds and ends as the site grows.

• You lead the ship and have the vision, but let your user’s and
  usability testing results guide the way.

• You can test even without a product. Talk to your target
  demographic early. Bounce ideas off of people from the get-go. Get
  off your computer and talk to people. Talk to your would-be super
  users about your idea early.
• You can user test anywhere (i.e. make paper mocks and go to a coffee
  shop and set up a sign that says “will buy you a cup of coffee if you test
  my product”)

• $25 Visa gift cards are your best friend for usability testing. They have
  an automatic record (your credit card log, and fewer receipts to be lost).
Christina A. Brodbeck, @jellyfishbloom

Co-Founder/CEO of theicebreak
An awesome iPhone app and Web site
for couples.

It was originally given as a talk @FundersFounders

The topic of this presentation was inspired by
Mark Ferlatte (@ferlatte) and
Everrett Harper (@everettharper).

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Contradictory Startup Advice...and How to Navigate It

  • 1. Contradictory Startup Advice …and how to navigate it Christina A. Brodbeck (@jellyfishbloom), Co-Founder/CEO of theicebreak An awesome iPhone app and Web site for couples.
  • 2. Advisors People on FB/Twitter Partners Investors Lawyers Users Board Testers Intros Co-Founders Journalists Employees Uncle Sam PR Bf/Gf/Wife/Husband/Time to find one… Before you had 1 boss. Now you have tens, hundreds, thousands, and if things go really well…millions. And they all have advice.
  • 3. A lot of this advice is contradictory, which can make you feel like stopping in the wrong place and giving up.
  • 4. Advice like….raise more money than you need or raise just enough
  • 5. Like….monetize first or get to know your customer first
  • 6. Like….focus first on high engagement or massive growth
  • 7. Like….too much competition or it’s an unproven market
  • 8. Like….launch quickly and iterate or get it perfect first
  • 9. Like….the user knows best or you know best
  • 10. Like….we invest in the person but we don’t fund single founders
  • 11. Like….pay attention to the competition or don’t worry about competition
  • 12. Like….get out there and network or just focus on building
  • 13. Like….you need PR or your product will speak for itself
  • 14. This can all be maddening! Both are right, but there is a middle ground.
  • 15. The Middle Ground [More Advice] • Your journey is different than anyone else’s, so listen to advice, but make up your own rules and follow those. You are your own middle ground. • Know your story and tell it well. This is what will convince customers, investors, advisors, new employees. This is your most valuable asset. Spend time thinking and developing it. • You are your best PR person. It’s all about relationships. If you can, start cultivating them at least 1 year out before launch. If you don’t have a year, start now. • Offer journalists something. Write up an idea or skeleton and send it to them. Offer to guest post. Also, be real; don’t “use” journalists - they are nice people. • Hiring a PR firm too early can bankrupt you. If you do have to hire them, hire them AFTER you’ve got your story down.
  • 16. • When working with a PR firm, set milestones. If you’re less than 6 months old and not big yet, you can’t afford a retainer. Do a short term milestone-based contract instead (i.e. get in 3 outlets for launch). • Your blog will get no traffic at first, and no one will likely know of you. Reach out to influencers in your space with large twitter and blog followings, and make them a part of your family/company. Have them write on their blogs and accounts about you. Their blogs get more views than yours. • If you’re a “normal” consumer brand, tech press is good for raising capital, but not necessarily for acquiring users. Do some tech press to build buzz, but then move quickly to focus on outlets where your users actually go. • Focus heavily on engagement during private beta. Then focus on growth as soon as you publicly launch. That way you don’t waste initial “live” time on engagement.
  • 17. • It’s hard to raise money as a single co-founder unless you’re a rockstar. Most people aren’t rockstars • You need someone to bounce ideas off of. Until you find a co- founder, build an advisory board of people with the skills you want in your co-founder. Fill your advisory board with people who have the skillset your team lacks. • Getting a product built is the most important thing, so to balance product building with relationship building go to 1 event per week pre-launch while focusing on building. After launch, go to at least 2/week for the first 6 months to focus on creating awareness. • Offer to speak and volunteer at events and conferences. It’s cheap PR. • Don’t raise money until you have the core founding team in place, know you work well together, and are sure of their commitment. Ideas change, people don’t.
  • 18. • Make sure when you do your first serious, structured raise that you try to raise at least enough for 14 months of runway. Not too much, not too little. • Have an idea before you raise how far you want to take your company. Do you want to get acquired or do you want to go all out and IPO? Raise accordingly. Raise too much $ and you can limit quick acquisition potential. • Paying too much attention to competition can paralyze you. You don’t have to proactively and religiously read industry news. Instead, subscribe to 50 important people in your field, and follow them. You’ll get most of the news you need. • Social proof exists. It’s a fact. Build your profile early on Angelist, but you don’t have to promote it until you have one big investor onboard who can bring others in.
  • 19. • The more new and innovative the thing you are doing, the harder you make it for yourself. If you’re the first ones out there, it can be harder to get funding until other tag-alongs appear and make noise. • Don’t build a product that you’re not a super user of. Build with passion. • Get one major thing perfect, but not everything for launch. This way you can launch quickly, and have at least the best part of the site feel seamless. Fix the rest and the odds and ends as the site grows. • You lead the ship and have the vision, but let your user’s and usability testing results guide the way. • You can test even without a product. Talk to your target demographic early. Bounce ideas off of people from the get-go. Get off your computer and talk to people. Talk to your would-be super users about your idea early.
  • 20. • You can user test anywhere (i.e. make paper mocks and go to a coffee shop and set up a sign that says “will buy you a cup of coffee if you test my product”) • $25 Visa gift cards are your best friend for usability testing. They have an automatic record (your credit card log, and fewer receipts to be lost).
  • 21. Christina A. Brodbeck, @jellyfishbloom Co-Founder/CEO of theicebreak An awesome iPhone app and Web site for couples. It was originally given as a talk @FundersFounders The topic of this presentation was inspired by Mark Ferlatte (@ferlatte) and Everrett Harper (@everettharper).