Abc's of supervising others

ABC’ s of Supervising Others FACILITATED BY CHAWADA MACHACHA-KEBONANG ACCA, MBA

Introdcutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ground Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Agenda: Day One ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session One: Course Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Two: Pre-Assignment Review ,[object Object],[object Object],[object Object]

Session Two: Pre-Assignment Review ,[object Object],[object Object],[object Object],[object Object],[object Object]

Session Three: Making the Transition ,[object Object],[object Object],[object Object]

Session Three: Making the Transition ,[object Object]

Session Three: Making the Transition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Three: Making the Transition ,[object Object],[object Object],[object Object],[object Object]

Session Four: Responsibilities of a Supervisor ,[object Object],[object Object],[object Object],[object Object]

Case study ,[object Object],[object Object]

Session Five: Setting Goals ,[object Object]

Session Five: Setting Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Six: Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Session Six: Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Six: Planning ,[object Object]

Session Six: Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Seven: Communication ,[object Object],[object Object],[object Object]

Session Seven: Communication Speaker’s Body Language Speaker’s Words Speaker’s Expressions Speaker Listener Speaker’s Tone of Voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Interpretation of Meaning Listener

Session Seven: Communication ,[object Object]

Session Eight: Communication, Part Two ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Eight: Communication, Part Two ,[object Object],[object Object]

Session Nine: Giving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object]

Skill Builder/Role Play ,[object Object]

Session Ten: Ask for What You Want ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Paper Tearing Exercise ,[object Object]

Session Eleven: Providing Instruction ,[object Object],[object Object],[object Object],[object Object]

Session Twelve: Orders, Requests, and Suggestions ,[object Object],[object Object],[object Object]

What is Delegation? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Three: What is Delegation? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Delegation? You must do. 1. 2. You should do, but someone else could help you. 3. You could do, but others could do if given an opportunity. Others should do, but you can help out in an emergency. 4. Others must do. 5.

Session Three: What is Delegation? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Picking the Right Person ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Delegation Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Delegation Role Play/ Skill Builder

Agenda: Day Two ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Thirteen: Managing Conflict Step 1: Acknowledge that conflict exists. Step 2: Identify the "real" conflict. Step 3: Hear all points of view. Step 4: Together, explore ways to resolve the conflict. Step 5: Gain agreement on a solution. Step 6: Schedule a follow-up session.

Session Thirteen: Managing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Fourteen: Dealing with Difficult Employees ,[object Object],[object Object],[object Object],[object Object]

Session Fifteen: Dealing with Others ,[object Object],[object Object],[object Object],[object Object]

Session Sixteen: The Reciprocal Quality of Relationships ,[object Object],[object Object],[object Object]

Session Sixteen: The Reciprocal Quality of Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Abc's of supervising others

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