TeleDevelopment Services is a company that provides various call center services including consulting, staffing, assessment, and training. They have experience working with call centers internationally and provide customizable solutions that can bundle services like recruitment, payroll outsourcing, and human resources administration. The document provides details on their capabilities and processes for staffing, training, assessment, and management recruitment.

1. Summary of Services

2. CAPABILITIES SUMMARY 1. Who is TeleDevelopment Services? 2. TDS Services 3. Putting it all together a. Consulting b. Staffing c. Assessment d. Training

4. INTERNATIONAL EXPERIENCE AUSTRALIA PHILIPPINES PERU BRAZIL DOMINICAN REPUBLIC CANADA U.K. JAPAN INDIA NETHERLANDS BELGIUM CHINA MEXICO KOREA

5. TDS REPEAT CUSTOMERS (PH)

9. HRO RECRUITMENT PROCESS (RP) Client provides 45 day forecast Foundation Training Turnover to Client SO SP TT FT TC Perf. Mgmt. & Reporting PMR Sourcing Selection Process Turnover to Training

11. SAMPLE SOURCING PROCESS FLOW Ads Placement Phone In Email SP1b English Skills Assessment Tool SP1c Log Sheet Phone Screen SP1f Interview Schedule Schedule for Face to Face Recommend for BEST Monitor No Show Callout for Re-scheduling Job Fair Face to Face Interview Referrals/ Others On Line Job Board School Listing P F SP1a Telephone Interview script SP1e BEST Schedule SP1g Interview Attendance Log Sheet SP1h Candidate Profile Sheet SP1       SP2   SP1d BEST Outline Fill up Candidate Profile Sheet  SP1i Resume  PC Recruiter

12. SCREENING PROCESS FLOW Local Placement Phone Screen Candidate Profile Sheet  Candidate Resume Read Aloud Script  Database/ Endorse candidates for: Downstream  Candidate Profile Sheet Employment Application Form  Candidate Profile Sheet   Test Versant Test Initial Interview  Grammar, Vocabulary, Tenses test Technical Exam Skills Check Listening Test Typing Test  TIN ID Final Interview Downstream - 8-9 HRO Training – (60-64) / 9 Final Interview – 10 Fail - 7 P F P F  Endorsement Schedule to various CC  Testing database Candidate Placement Agreement 

13. TDS STANDARD TESTING TOOLS Grammar Test Listening Typing Technical Exam

14. TRAINING ON-BOARDING PROCESS FLOW Selection Process TDS HR Receives complete requirements of the candidates & obtains names of qualified candidates Foundation Training Foundation Training TT TDS-HR updates status Of candidates Foundation Training Endorsement Form  Endorsement of candidates’ names to Training  PC Recruiter  Sourcing Effectiveness Form  Fill Rate Report Submission of requirements to Client Foundation Training Endorsement Sheet  FT SP Orientation Foundation Training Endorsement Form  Foundation Training Endorsement Form  Requirement Checklist Form and Kit 

15. FOUNDATION TRAINING (FT) TDS HR turns over list of participants for training Training Head determines # of classes Trainers conduct classes TD schedules trainer/s per class C NC Recommend for Retrain Release participant English Skills Training (EST) C NC Forward list to TDS HR Agent Skills Training (AST) Recommend for Retrain Release participant A A Trainers’ Weekly / Monthly Schedule  Trainer’s recommendation report  Trainer’s recommendation report   Participant’s’ Attendance Sheet  EST Preliminary Mock Interview Sheet  EST Final Mock Interview Sheet Trainer’s recommendation report   Recommendation report to be sent to TM through email Trainer’s recommendation report   AST Role-Play Grading Form Trainer’s recommendation report   Recommendation report to be sent to TM through email Trainer’s recommendation report  Trainer’s recommendation report 

21. TRAINING METHODOLOGY This process drives: Experiential learning through detailed role-plays, exercises, and “hands-on” practice sessions. Training assessments are used to measure learning retention. Critical information is reinforced through a five-step process which include: Review Demonstrate Practice Discuss Evaluate

23. MANAGEMENT RECRUITMENT – OPERATIONS PROCESS FLOW Sourcing -Online Ads -Research -PCR -Reference List -Networking -TDS - US Database -Job Portals Phone Screening or Face to face Interview For Profiling and Endorsement to Client(s) Client Interview Schedule Interview and Screening with Client(s) Reference Checks as needed Job Offer by the Client Placement Details [Start Date, Compensation Package, Position, etc.] Hiring Confirmation (Start Date) Start (Upon contract signing) 3 – 5 days 2 days 1 – 2 days Client Interview 1 – 2 days Calibration with Client

25. CAPABILITIES SUMMARY - ASSESSMENT THE VERSANT ASSESSMENT PROCESS STATISTICAL OPTIMIZATION 8,000,000+ speech files 800,000 transcriptions 280,000 human grades > 100 languages SIGNAL ANALYSIS SEARCH ALIGNER SCORER REPORT SPEECH RESPONSE MODEL SCORING MODEL ASR REFERENCE NORMING SPEECH CANDIDATE NORMING SPEECH Augmented Recognition Design

26. CAPABILITIES SUMMARY - ASSESSMENT VERSANT TEST FORMATS Versant English- Quick Screener Repeating Sentences Versant English- Level Test Versant English Test Giving Short Answers to Questions Reading Aloud Giving Short Answers to Questions Repeating Sentences Building Sentences Reading Aloud Giving Short Answers to Questions Repeating Sentences Building Sentences Story Re-telling Open-Ended Questions

27. POWERFUL TECHNOLOGY Voice patterns analyzed in visual format waveform spectrum words segmentation

28. VERSANT FLEXIBILITY Test delivery choices: Telephone Based Computer Delivered

30. SETTING-UP DATA IN THE PAYROLL SYSTEM Payroll Processing Capture Data from Client attendance system Compatible ? Manual Encoding Data Conversion Start A No Yes A Client to provide Attendance Details Attendance Summary Payroll Instructions TDS to Process: - data verification -computation of Payroll - Update Database TDS advise to Client Payroll for Credit to bank Bank Credit Advise Payroll Register Prepares Payslip & send To Client Payslips Furnish Client Payroll Register Final Payroll Register B

31. GENERATE / FILING OF GOVERNMENT STATUTORY REPORTS Preparation of Monthly Reports TDS submits Reports To Client Client to Prepare Payment and File Reports End B Collection List (R3) Membership Reg / Remittance Form (M1-1) Employer’s Qrtly Remittance Report (RF-1) BIR Form 1601

32. PUTTING IT ALL TOGETHER TeleDevelopment can bundle all or many of these services into one comprehensive solution. TeleDevelopment offers flexible, customized solutions to satisfy our clients’ requirements.

34. THANK YOU