This document discusses various social media marketing topics including SMROI, the importance of both Facebook fans and Twitter followers, how to create SMART goals, and communication tools. It recommends increasing sales on specific e-commerce and retail sites by certain percentages over set time periods. The document promotes the work and social media handles of several experts in the field like Avinash Kaushik and Chuck Hemann. It provides contact information for Clay Hebert and his website and social media accounts.