1. UNCONTROLLED DOCUMENT WHEN PRINTED
1
Self-Assessment and future planning for business development pages 1 – 12
PART TWO
Research and Development
A Folder/File System and Process
for the
Integration of Management
Practices,
with
Risk and Quality Control
Processes, Systems and Standards
Designed and Developed
by
Clive burgess©
April 2008

2. UNCONTROLLED DOCUMENT WHEN PRINTED
SIA 2
Approved Contractor Scheme
United Kingdom Security trading as Avon Security
Focus on the Future
Proposal Produce by Clive Burgess Security Manager Avon Security 4 April 2008
Aim
To gain recognition as an Approved Contractor by the SIA
To provide a quality service, retain existing customers, attract potential clients and gain their business by
exceeding their expectations
Objectives
To investigate the possibility and potential of United Kingdom Security gaining recognition as an
Approved Contractor by the SIA*
Standard Documented Record Requirement
1. Structure
• Mission The reason for document:
• Values Stakeholder See Part One Page 6-8
• Consumer
• Customer  To produce a ‘set up structure’ for the organisations
• Critical Success Factors future practices
• Goals
• Code of Practice  To show the way I gathered the relevant
• Procedures information required for approval
• Analysis
• Performance  To set a benchmark and standards as a goal to
• Approach achieve prior to the approval audit
2. Processes  To create a process for GAP auditing
• Key
• Service Delivery  To show a document control system (Folder
• Process on PC used for ‘set up the structure’ and new
• Subcontractor audit folder system and research)
3. Commercial Relationship Management  To demonstrate professionalism and
4. Financial Management commitment made to achieve company goals
5. Resources and SIA standards
6. People
7. Leadership
8. Corporate Social Responsibility Clive Burgess
9. Results
CONTINUOUS IMPROVEMENT Monitoring
UNCONTROLLED DOCUMENT WHEN Page 2 of 12 Clive burgess© April 2008
PRINTED

3. UNCONTROLLED DOCUMENT WHEN PRINTED
This instruction manual consists of two main sections –Construction of Section One
3
Section One: Management Control – To Do Page 4
Layout of Section One - Documents
Revised Business Plan
 Critical Success Factors* 1: The Customer
Section One: Management Control – Continued – Page 5
 Critical Success Factors* 2: The Employees
Contract of Employment: To Do
The main sections also contain a number of sub- sections. Page 6
A varying number of folders/files systems are in each sub-section. These form the basis of the auditable process
Section One: Management Control has five sub-sections
Layout of pages in sub-sections contained within Section One: Management Control
CONTINUOUS IMPROVEMENT Monitoring Page 7
0 - Management Control
 Process Control Sub-Section Auditable Documents
PROCESSES
Audit System
1 – Finance
 Service Office EFQM 1
2 – Information
 ISO 9001 2000 EFQM 2
CONTINUOUS IMPROVEMENT Monitoring Page 8
3 – People
 Management File EFQM 3
4 – Operations
 Visitor Control EFQM 4
5 – Risks
 Risk Management EFQM 5
CONTINUOUS IMPROVEMENT Monitoring Page 9
5 – Risks
 Management of H&S EFQM 6
Processes FEED-BACK LOOP + INFORMATION CONTROL PROCESS
 ISO 14001 EFQM 7
BENCHMARK: Proposal for a standard audit system for small businesses Page 10
Process and methods, profiles and practices that will help us achieve SIA ACS approval Standards
Schematic: Overview of Folders Expansion Filing System - Section One Page 11
Schematic: Overview of Folders Expansion Filing System: Section Two Page 12

4. UNCONTROLLED DOCUMENT WHEN PRINTED
This instruction manual consists of two main sections 4
Section One: Management Control - To Do
Layout of Section One - Documents
Identifying Customer Requirements
Company Vision
Core Values and Beliefs
Mission Statement
Company Policy and Responsibilities
 Corporate Social Responsibility
 Health, Safety and Environmental Policy
 Quality Policy
 Information Security and Data Protection
- Documented procedures" for the following three activities:
1. Control of documents
2. Control of records
3. Internal audit
Code of Conduct
Initial Business Plan (As introduction) – with time limits and given time scale
Identifying Customer Requirements
Revised Business Plan
 Aims and Objectives –
 Goal
 Key priority areas (KPA):
Critical Success Factors* 1: The Customer
 Strategy
 Partner Development
Preparation of management system standards and practices
Customer Focus
 Control of nonconforming product
 Customer Complains Procedure
 Preventive measures
 Corrective action
Each main section contains a number of sub- sections.
Page 4 of 12 Clive burgess© April 2008

5. UNCONTROLLED DOCUMENT WHEN PRINTED
5
Section One: Management Control - Continued
Critical Success Factors* 2: The Employees
 Organisation and Arrangements
 Objective Plan
 Strategy
Contract of Employment: To Do
 Code of Practice
 Customer Service and External Clients
 Supervision and Leadership
 Roles and Responsibly, Guard – Officer – Dog Warden - Licensing
 Pay Structure and Holiday Payment - Contractual hours and time sheets etc.
 Rules, Regulations, Policies and Procedures
SECURITY HANDBOOK
 Committees and Communication ‘Prevention of damage to a Client’s premises
and property thus minimising any financial losses.’
 Roles and Responsibilities
 Involvement and Inclusion - Teamwork  Objective
 Possible Assignments
 Health and Safety Policy Folder
 Equal Opportunities and Discrimination Policy  Accident Prevention
Manuals
 Fire Safety
 Traffic Management EFQM 2
 *Risk Policy plus company policies see above  Signs and Signage
 Five types of safety signs
 Risk Management – The Security Guard
 Information, Instruction and Training  Contingency Preparedness and Emergency
 Response
 Standards of Behaviour
 Induction Training (Produce a booklet)  Professional Standards
 Dress Code
 Code of Conduct
 Measuring Performance  Working with Others – Punctuality
 Customer Service – Standard of Care
 Intervention and Appraisals  Communication - Getting the right message across
 Dealing with Suspects and Intruders
 Apprehending Suspects and Intruders
 Instigations and Inspections – monitoring  Use of Force
 Observations and Security Inspections
 Organisation at Work
 Emergency Procedures  Security Communication Network
 Assignment Details
 Gate Duty and Site Patrols
 Fire Safety  Main Objective:-
 Reception Duty and Key Control
 Main Objective:-
 First Aid  Daily Occurrence/Security Log and Incident Reports
 Site Patrols
 Searching People and Vehicles
 CCTV’s  Reporting and Arresting Suspects
 Evidence
 On Site Security Control Unit and Welfare Facilities
 Work vehicles  Guidelines
 Rules and Regulations, Policies and Procedures
 Legislation – English Law
 Dogs  Client’s Assignment Guidelines
 Taking over an assignment
 Audits and Auditing  Confidentiality Use of Telephones
 Fraud
 Time Management and Personal Organisation
 Review of Policies and Procedures etc
Page 5 0f 12 Clive burgess© April 2008

6. UNCONTROLLED DOCUMENT WHEN PRINTED
6
The main sections also contain a number of sub- sections.
A varying number of folders/files systems are in each sub-section. These form the basis of the
auditable process
Section One: Management Control has five sub-sections
Each of these has the description of the specific document/form required for auditing.
Each different document/form requires its own unique reference number
Four of the sub- sections have an auditable process at their heart
The fifth sub- section requires three different auditable processes
Management Control
 Process Control Auditable Documents
1 – Finance
 Service Office EFQM 1
2 – Information
 ISO 9001 2000 EFQM 2
3 – People
 Management File EFQM 3
A proposal for a folder/file system that
4 – Operations ‘Integrates Management Practices, with Risk and
 Visitor Control EFQM 4 Quality Control Processes, Systems and
Standards’ – See Page 10 of this document
5 – Risks
 Risk Management EFQM 5
 Management of H&S EFQM 6
 ISO 14001 EFQM 7
Layout of pages in sub-sections contained within Section One: Management Control
1) Contents
2) Schematic or Process Map
3) Key
4) Customer specifications
5) British or International standards
6) Product-related legislation
7) 'Scope'
8) Definitions of key words used in sub- sections
9) The auditable process or processes under each management control
10) Step by step procedural guidelines
Page 6 of 12 Clive burgess© April 2008

7. UNCONTROLLED DOCUMENT WHEN PRINTED
CONTINUOUS IMPROVEMENT 7
Monitoring
0 - Management Control
PROCESSES
 Process Control Sub-Section
Auditable Documents
Each process links together with the
1 – Finance next and so on to form a complete
 Service Office EFQM 1 overview of the social and cultural
1- Contents aspects of control used to manage
2- Schematic or Process workplace situations, as and when they
3- Aims and Objectives develop…
4- Audits
5- Budgets, Purchasing and Action Planning
6- CAR’s
7- Communication Link Legal
Guidelines
8- Finance*
9- Insurance*
10- Legal Guidelines*
Self-Regulating
11- Manuals
12- Policy Proposals*
Conditions
13- Policy Control* COMPLIANCE
Control
14- Policy Instruction*
15- Quality Standard
16- Records
17- Register
18- Roles and Responsibilities
19- Safe Systems of Work Objective
20- Specifications Plan
2 – Information
 ISO 9001 2000 EFQM 2
1- Contents
2- Schematic or Process
Objective 3- Aims and Objectives
Plan 4- Audits
5- Budgets, Purchasing and Action Planning
6- CAR’s
7- Communication Link
Committees
8- Manuals – UK S Manual
Implementation
9- New Rules and Regulations**
Review
CONSULTATION
10- Process Control**
11- Process Instruction**
12- Quality Standards
13- Records
14- Register
Patterns 15- Roles and Responsibilities
of 16- Safe Systems of Work
Behaviour 17- Specifications
Page 7 of 12 Clive burgess© April 2008

8. UNCONTROLLED DOCUMENT WHEN PRINTED
CONTINUOUS IMPROVEMENT 8
Monitoring
3 – People
 Management File EFQM 3
1- Contents
2- Schematic or Process
Patterns 3- Annual Leave & Official Holiday Dates
Roles and Responsibilities
of
Behaviour 4- Appraisals
5- Contractual Obligations, Roles and Responsibilities
6- Disciplinary & Grievance Procedures
7- Employment t Contract t Research***
Competition
Cooperation
TEAMWORK 8- Management Controls, BSO, BSI, Accident Investigations &
Risk Assessments
9- Management Supervision and all Leaders
10- Process Control, Counselling and Retraining
11- Staff
Rational 12- SIA Licensing
Organisation 13- Shift Rota
14- Special Occasions and Birthdays etc
15- Training Folder
4 – Operations
 Visitor Control EFQM 4
Rational
Organisation
Measuring Performance
1- Contents
2- Schematic or Process
3- Customer Representatives
Coordination
4- Customer Complains
Competence
MANAGEMENT
5- Customer Service – Visitors
6- Outside Contractors
7- UK S Customers
8- Security Partners
Legal
Guidelines
5 – Risks
 Risk Management EFQM 5
1- Contents
CONDUCT
2- Schematic or Process
3- Causes of human failure
Objective Patterns
Plan of 4- Contractors Risk Assessments
Behaviour 5- Crime - Understanding of
6- Environmental Risk Assessments
7- HSE Risk Management 2005 – 8
8- Manual Handling Risk Assessments
Legal Rational 9- Operations (COSHH) Risk Assessments
Guidelines Organisatio
10- PUWER Risk Assessments
INCLUSION 11- Risk Assessments used in waste flows
12- Security Implementations & Associated Risk Assessments
Workplace Environment
13- Security Risk Assessments
14- Weekend & Loan Worker Activity Risk Assessments
CONTINUOUS IMPROVEMENT 15- Work Reports 2007
Monitoring Page 8 of 12 Clive burgess© April 2008

9. CONTINUOUS IMPROVEMENT UNCONTROLLED DOCUMENT WHEN
Monitoring PRINTED 9
 Management of H&S EFQM 6
PROCESSES
Corrective
1- Contents Supervision Action
Authority Intervention
2- Schematic or Process
3- Aims and Objectives COST
Appraisal
Committees
Analysis
4- Audits
5- Budgets, Purchasing and Action Communication
Roles and Responsibilities
Planning BENEFIT
6- CAR’s
Self-Regulating
7- External Sanctions******* Commitment
8- Manuals
9- Process Control Patten Maintenance
10- Process Instructions
11- Quality Standards
12- Records Inspections and
Assessment
13- Register Investigation
Appeal
14- Roles and Responsibilities Measuring Performance
15- Safe Systems of Work Sanction Strategy
16- Specifications
Corrective Supervision
Action
FEED-BACK LOOP
INFORMATION CONTROL
PROCESS
CONSULTATION
Objective Patterns
Plan of
Behaviour
COMPLIANCE TEAMWORK  ISO 14001 EFQM 7
1- Audits
Legal Rational
Guidelines Organisatio
2- Budgets, Purchasing and Action Planning
MANAGEMENT
3- CAR’s
4- Communication Link & Reportable
occupancies
5- Current Legislation
Body Corporate Employees at all levels 6- Manuals & Register
Information 7- Policy Statement Aims, Objectives & Targets
Instruction 8- Process Control
Objective Patterns
Plan Norms or of 9- Process Instructions
Conformance Behaviour 10- Quality Standards
11- Records
Non- 12- Risk Assessments
Conscious Errors, Mistakes
13- Roles and Responsibilities
Awareness Violations 14- Safe Systems of Work
Training 15- Site Plans & Site Usage History
Force 16- Specifications
17- Water system Risk Assessment
Rational
Legal Deviant Focus Organisatio
Guidelines
CONTINUOUS IMPROVEMENT
Workplace Monitoring
Government Environment Page 9 of 12 Clive burgess© April 2008

10. A proposal for a folder/file system that
10
‘Integrates Management Practices, with Risk and Quality Control
Processes, Systems and Standards’
Designed and Developed
 Auditable Documents Links all EFQM folders
by
Clive burgess©
Contents April 2008
Structure of Organisation and Arrangements
1- Schematic or Process
2- Aims and Objectives - Mission
3- Audits – Internal External (this includes the Initial Internal Audits)
4- Budgets, Purchasing and Action Planning
5- CAR’s and Preventative Measures
6- Communication Link – Web Site Development – Transparency
7- Finance* Financial Management – Business Stability
8- Insurance*
9- Legal Guidelines* Rules, Regulations, Policies & Procedures in relation to Employment
10- Manuals UK S Manual and Registers
11- Policy Proposals* Corporate Social Responsibility
12- Policy Control* Data Protection & Information Control - Policy Instruction*
13- Quality Standard
14- New Rules and Regulations**
15- Process Control**- Process Instruction**
16- Employees: Values Stakeholders
 Employment Contract - Annual Leave & Official Holiday Dates – Appraisals -
Contractual Obligations - Roles and Responsibilities – Guards – Officers – Dog
Warden – Vehicles - Equal Opportunities – Pay Structure - Disciplinary &
Grievance Procedures***TUPE - Work vehicles – Dog handlers
21- Management Controls: Leadership
 BSO – BSI - Accident Investigations & Risk Assessments - Understanding
Crime - Contractors Risk Assessments - Environmental Risk Assessments -
HSE Risk Management 2005 – 8 - Manual Handling Risk Assessments -
Operations (COSHH) Risk Assessments - PUWER Risk Assessments - Risk
Assessments used in waste flows - Security Implementations & Associated Risk
Assessments - Security Risk Assessments - Weekend & Loan Worker Activity
Risk Assessments - Work Reports 2007 - External Sanctions
22- Management Supervision and all Leaders Process Control:
 Counselling and Retraining –Working Shift Rota –SIA Licensing – Holidays -
Special Occasions and Birthdays etc - Staff Training Folder Matrix etc
23- Customers: Commercial Relationship Management
 Customer Representatives - Customer Complains - Customer Service – Visitors
Outside - Contractors UK S - Customers Security Partners
24- Records
25- Safe Systems of Work
26- Specifications
BENCHMARK:
Process and methods, profiles and practices that will help us achieve SIA ACS approval Standards
UNCONTROLLED DOCUMENT WHEN PRINTED

11. Schematic: Overview of Folders Expansion Filing System - Section One 11
How to access folders and documents in this system
Main Folder
QC Process 08
US SEC
Management Control Process Control Auditable Documents
1 - Finance Service Office Full System
EFQM 1 One
2 - Information ISO 9001 2000 Full System
EFQM 2 Two
Section One: Management Control
3 - People Management File Full System
EFQM 3 Three
4 - Operations Visitor Control Full System
EFQM 4 Four
Work Vehicles
Agenda
Templates
Full System
5 - Risks Risk Management Five
EFQM 5
Folders 6 - 8 Management of Full System
H&S EFQM 6 Six
Research and Development Section:
information used for creating new processes ISO 14001
EFQM 7 Full System
Seven
BENCHMARK:
Process and methods, profiles and practices that will help us achieve SIA ACS approval Standards
UNCONTROLLED DOCUMENT WHEN PRINTED Page 11 of 12 Clive burgess© April 2008

12. Schematic: Overview of Folders Expansion Filing System: Section Two
12
Main Folder
Management Control Process Control Non-Auditable Documents
QC Process 08
US SEC
6 - Research QC Process 1 QC Tools
Research 2 SAP
3 Six Sigma
ISO
7 - Process Seven Word 9001
Documents on Researc
Processes and
Research and Development Section: Use for Information Only:
h
Systems used
in practice
8 – Profile Security
Standard Associations 08 Join NASP files
Membership Form 1
Two Word
Documents on
Projects and
Process and methods, profiles and practices that will help us
processes
Four PDFs files on
Business Web
standards, services 1 ACS Assessors
and practices 2 ACS Assistance
achieve SIA ACS approval Standards
3 Approval Criteria
Eight PDFs SIA ACS
9 – SIA ACS 08 ACS Approval Workbooks, Guides,
Standards etc
BENCHMARK:
SI Acts and
Regulations Two PDFs CBI
spotlight
SIA Impact of Regs
SIA Plans & Case
10 – UK S Studies
Internet info
SIA Case Study – 4
SIA 05 08 Business
Multi - Documents on
web UK S Plans
UNCONTROLLED DOCUMENT WHEN Page 12 of 12 Clive burgess© April 2008
PRINTED