This document discusses elements of a total quality management (TQM) system and elements required for an effective health and safety plan. It lists the main concepts of excellence from the EFQM model, including result orientation, management by processes and facts, and continuous learning. It then outlines the key elements needed for a health and safety plan, including vision, values, goals, indicators/targets, key priority areas, objectives, and strategies to achieve objectives. The document notes that standard processes have been set by the SIA as best practices, and that the model developed surpasses these standards, though it may be reduced to 15-20 folders due to current business circumstances with less staff.