2. POPULARITY
THE PUBLIC USES INSTAGRAM, BUT DO BRANDS?
Instagram currently has over 150 Million users and continues to grow*
However, businesses and brands have
not engaged with the platform to the
extent that the public has
A Simply Measured study found that
only 59% of the Interbrand Top 100
Brands use Instagram
Of these brands, 41% post at least
ONCE a week
26 of the top 100 brands have more
than 10,000 followers
Only 10 have more than 100,000
followers
These numbers highlight the lack of
engagement brands get from not
utilizing Instagram
*Source
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3. THE BASICS
UPLOADING CONTENT TO INSTAGRAM IS DIFFICULT
Instagram is a tough platform to manage because of its limited accessibility
Photo and Video content can only be uploaded from a compatible smartphone
Instagram is only available for iPhone and Android
Accounts can be viewed on the Web, but content cannot be uploaded this way
Pictures and custom images can be sent to a phone via Email, Dropbox or other file
sharing method
The image can then be saved to the device’s photo library and uploaded to Instagram
The issue with this method is that it is often difficult to properly size a photo that is
taken or created on another device
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4. THE BASICS
BUT this does not mean that
Instagram should not be utilized by brands!
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5. THE BASICS
MAINTAINING INSTAGRAM IS A FULL TIME JOB
Someone must be fully in charge of managing a brand’s Instagram account
This person must:
Know how to use Instagram
Be creative and good with visual content creation
Have their own, personal Instagram account in order to gain a customer’s perspective
Most importantly, they must know and understand the brand and its message & culture
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6. THE BASICS
GETTING STARTED
Brands need to establish what the goal and purpose of their Instagram
account will be
Do they want to drastically increase followers?
Are they looking for engagement, conversation and retainment?
A Brand’s account must have a central theme
It SHOULD revolve around the business and its culture, customers and
communities and regions they are located
It SHOULD NOT revolve around simply taking pictures of the products and
stores
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7. THE BASICS
GETTING STARTED
A combination of a large following that engages in constant,
valuable conversation is key
Great content can go viral, leading to an immediate increase in followers
But moving forward, how does a brand then keep these followers?
Brands must identify and understand their audience
For a tutorial on using the latest version of Instagram, visit
this Instagram for Business blog post.
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8. THE BASICS
BEST PRACTICES TO SPUR ENGAGEMENT
Linking picture and video content with your brand’s story and culture is crucial
DO NOT use Instagram solely to blast product pictures in order to boost sales, it doesn’t
work
Followers are easily turned off by a self-absorbed Instagram user
Photos must be visually appealing
Content must give people a reason to become a follower
New Items and Sneak Peaks
Behind the Scenes access
Special Deals and Coupon Codes
Pictures Reposts
Photo Contests
@USinterior Showcases America’s Great
Outdoors
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9. THE BASICS
BEST PRACTICES TO SPUR ENGAGEMENT
Posts need to be appropriately timed and should be spread throughout the day
The second content is uploaded, the picture will immediately appear on a follower’s feed
The last thing followers want to see is multiple pictures posted simultaneously
Instagram is a live feed
Followers are likely to unfollow the account if posts are poorly timed
The strategy needs to be appropriate so that the Churn Rate, the rate at which people unfollow
the account, is small!
Sailing the Seven Seas with @Maerskline
@oscarprgirl Fall Campaign Exclusive
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10. THE BASICS
ENGAGE WITH FOLLOWERS
Social platforms are a two way street and there needs to be constant interaction
To ensure that followers feel like there is an actual person behind the handle:
1. Follow Back
Those who are interesting, and engaging should be followed
Not every person needs to be followed back
Exclusivity keeps people engaged in the hopes that they might be followed at
some point
Not every follower needs to be followed back
2. Comment
Respond to questions that are posted and be sure to @ mention people in the
answer to ensure they know you have answered their question
A quick, personal response is a way to spark loyalty
Commenting on follower’s photos is always a great touch
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11. THE BASICS
ENGAGE WITH FOLLOWERS
3. Like Follower’s Photos
Like content of those that you follow
People feel good when getting attention from a brand
4. Repost
Repost content from follower’s onto the brand’s own account
Make sure to give the content creator credit by @ mentioning them in the caption
This can help drive engagement by creating a desire for others to upload content
in the hopes that their photos will be reposted
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12. THE BASICS
HASHTAGS
Hashtags are important and useful on Instagram
Hashtags are a way to group photos from various users under one roof
It connects picture and video content to your brand
A brand should have ONE, consistent hashtag that users should utilize
Special events, promotions and contests can have different, specific hashtag
Too many hashtags can get messy and confusing
This can also lead to the primary hashtag getting lost and not used
#Hashtag
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13. THE BASICS
ADDING A LOCATION
Instagram can show the location from which content is uploaded or where the pictures were taken
When uploading a photo, click “Name This Location”
Enables checking in on Foursquare
Geotagging can be helpful to give customers store location details
Content featuring products, store features and giveaways should be tagged to drive people to
these specific locations
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14. INSTAGRAM VIDEO
HARNESSING THE POWER OF INSTAGRAM VIDEO
Brands need to realize the power and effectiveness of customer-created content
Customers and consumers are experienced enough with social apps to create good content
Giving people context will help drive meaningful videos
The quality may not be “professional” but it will seem more authentic
Ask a question or demand a certain, shorter time frame to get the best response
Simply setting up an Instagram account for a Brand and pushing content will not work
For more info regarding Video on Instagram, check out their blog post.
Video Highlights: Fashion
from @marcjacobsintl @topshop & @michaelkors
Video Highlights: News
from @nbcnewscrew @aykutu @edouphoto
& @bakerbk
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15. INSTAGRAM VIDEO
THE PUBLIC USES INSTAGRAM, BUT DO BRANDS?
Ideas that can be incorporated into videos include:
Company Culture
Q&A
Products and Demos
New product launches
Sneak peeks and teasers
Store Features
Behind the Scenes content
Interviews of Staff and Executives
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16. PHOTO CONTESTS
USING INSTAGRAM TO RUN CONTESTS
Instagram is a tool for running photo contests to drive visual content and follower engagement
Contests should offer prizes that help promote the brand while also being something people will
want
There are many resources that Instagram has to help run contests
Utilizing a separate and specific hashtag solely for the contest can help track entrants
Instagram provides an RSS feed for every hashtag that is created, which allows for real time following of all
new photos with a specific hashtag
There are also several third party websites that have their easy to use contest tools
Material Girl #IHeartMG Contest
Post-It #SmileWithPostIt
Contest
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19. INSTAGRAM FOR BUSINESS BLOG
CLICK HERE FOR BLOG LINK
Instagram has a blog dedicated to highlighting businesses on the platform
The blog has great stories and information including
Stories about how business are successfully using Instagram
Pictures and Videos directly from the platform highlighting businesses
Tips, suggestions and advice
More in-depth how to’s about using Instagram
Useful Video Blog Posts
Tips: How To Shoot Video On Instagram
Best Practices: Creating Video Content
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