How can operators ensure that the proper quality of so many complex services is delivered? Has the software for network and service monitoring enough functionality to provide the right information? Fortunately, OSS systems have evolved, and they currently contain functionalities allowing the operator to build comprehensive service management platforms. Today, operators cannot even think about delivering modern services of a high quality without providing a SLA. This means that service assurance with SLAs becomes the most critical aspect of modern OSS solutions. Additionally, since most modern services are built based on a number of applications, delivering the services over network, the applications are becoming the core of the service models.

1. Application SLA The missing part of complete SLA management?

2. How can you be sure that the with the number of services delivered they maintain the right quality ? Has the software for network and service monitoring enough functionality to provide the right information? Fortunately, OSS systems currently contain functionalities allowing the operator to build comprehensive service management platforms. Today, operators cannot even think about delivering modern services of a high quality without providing a n SLA – servic e assurance with SLA becomes the most critical aspect of modern OSS solutions. Additionally, since most modern services are built based on a number of applications delivering the services over network, the applications are becoming the core of the service models.

5. Service models based on SID

9. Application event priorities based on SLA

11. More and more services depend heavily on applications, like content servers, LDAP servers or even the OS installed on their equipment. These applications often generate more errors than the hardware used in the network. The end-customers only care if the service is working properly and they will change the provider if it doesn’t. Increasing amounts of CSPs use guarantees of quality and availability of the service as a differentiator of their offerings. E very day brings new service requirements and demands - only tools allow ing for flexible service modeling and including applications in management can deal with the complexity of the service offer .