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Efficient Partner Management in telecommunications - the importance of business process automation

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Comarch
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The current business models force the operators to pay more attention to reducing costs associated with cooperation with third parties (suppliers, partners). This is why they need to automate the process of partner relationship management. Here is how...

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Efficient Partner Management How will it contribute towards success?
Business models in the telecommunications market are changing. The increasing amount of partners that are involved in the operator’s service offerings, bring s about the need for an appropriate partner relationship management (PRM) solution…
Business challenge #1: High amounts of information ,[object Object],[object Object],[object Object],[object Object]
The changing telco environment: telco 2.0 ,[object Object],[object Object],[object Object],These kinds of scenarios highlight the need for appropriate billing, commissioning and partner management solutions
Business challenge #2: Multiple applications and flows of information ,[object Object],[object Object],The complexity of interactions between partners can lead to increased operational costs as well as frustration of the parties involved
Business challenge #3: Complexity of SLA audits ,[object Object],[object Object],[object Object]
Business challenge #4: Dispute management ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to overcome these challenges? ,[object Object],Automated business processes can be used during all stages of interaction with partners : during agreement definition, price management, communication channel management (e.g. automatic processing of e-mails) and order management.
How to overcome these challenges? ,[object Object],[object Object],[object Object]
How to overcome these challenges? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]

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Efficient Partner Management in telecommunications - the importance of business process automation

  • 1. Efficient Partner Management How will it contribute towards success?
  • 2. Business models in the telecommunications market are changing. The increasing amount of partners that are involved in the operator’s service offerings, bring s about the need for an appropriate partner relationship management (PRM) solution…
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