How to improve customer experience with a self organizing network
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How to improve customer experience with a self organizing network
- 1. How to improve customer experience with a self-organizing network Lukasz Mendyk OSS Product Manager, Comarch
- 7. Cell Outage Compensation - example
- 8. Cell Outage Compensation - example
- 9. Cell Outage Compensation - example
- 12. Self-Organizing Network – the architecture
- 14. Plug & Play and Customer Experience
- 15. Plug & Play and Customer Experience 1) Define service criteria (a rock concert)
- 16. Plug & Play and Customer Experience 2 ) Initial network planning
- 17. Plug & Play and Customer Experience
- 18. Plug & Play and Customer Experience
- 19. Plug & Play and Customer Experience
- 20. Plug & Play and Customer Experience
- 22. Self-Optimizing and Customer Experience
- 23. Self-Optimizing and Customer Experience 1) Collect network KPIs
- 24. Self-Optimizing and Customer Experience 2) Calculate impact on the customer - KQIs
- 25. Self-Optimizing and Customer Experience 3) Identify bott l enecks
- 26. Self-Optimizing and Customer Experience
- 27. Self-Optimizing and Customer Experience 4) Verify optimization
- 29. Self-healing and Customer Experience
- 30. Self-healing and Customer Experience 1) Collecting alarms
- 31. Self-healing and Customer Experience 2) Calculat ing impact on customer services
- 32. Self-healing and Customer Experience 3) Root cause analyses and prioritization
- 33. Self-healing and Customer Experience
Editor's Notes
- Using the right criteria for optimization: SQM for measuring quality from a customer service perspective Traditional Performance Management - resource centric KPIs mapped to KQI provided by SQM Ability to detect bottlenecks in the network which really have impact on the customers Network & Service Inventory providing information about the dependences between network elements and customer services Network configuration tuning Using SQM for optimization verification Iterative optimization