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Surviving  a  HIPAA  Audit:  
Five  Crucial  Steps
RICHARD	
  WAGNER	
  
Quick  Poll  #1
Quick  Takeaway
	
   The	
  HIPAA	
  Audit	
  program	
  sounds	
  scary	
  
	
   Challenge	
  –	
  think	
  of	
  this	
  as	
  an	
  opportunity	
  
◦  IT/Security/Compliance:	
  voice	
  can	
  be	
  heard	
  
◦  Providers:	
  beHer	
  serve	
  your	
  paIents	
  in	
  an	
  increasingly	
  unsecure	
  environment	
  
	
   Overall	
  theme:	
  tackle	
  the	
  priority	
  items,	
  then	
  move	
  onto	
  the	
  other	
  issues	
  
Agenda
HIPAA	
  Audit	
  Program	
  Overview	
  
Pilot	
  Program	
  Results	
  and	
  Discussion	
  
Five	
  Steps	
  to	
  Surviving	
  an	
  Audit	
  
QuesIons	
  
The  HIPAA  Audit  Program
	
   Enacted	
  into	
  law	
  in	
  2009	
  (ARRA/HITECH)	
  
	
   Designed	
  to	
  combat	
  ex	
  post	
  enforcement	
  
	
   HHS’	
  Office	
  of	
  Civil	
  Rights	
  (OCR)	
  oversees	
  program,	
  but	
  most	
  work	
  contracted	
  out	
  to	
  consultants	
  
	
   Two	
  pilot	
  programs	
  (2012	
  and	
  2013)	
  
	
   Permanent	
  rollout	
  in	
  2014	
  
Pilot:  2012-­‐2013
	
   Caveat:	
  designed/implemented	
  before	
  Omnibus	
  Rule	
  
◦  Covered	
  EnIIes	
  only,	
  no	
  Business	
  Associates	
  
◦  Used	
  old	
  breach	
  analysis,	
  etc.	
  
	
   OCR	
  findings	
  
◦  Many	
  issues,	
  even	
  intenIonal	
  misrepresentaIons	
  
◦  Small	
  providers	
  had	
  the	
  most	
  difficulty	
  
◦  Security	
  flaws	
  dominated	
  findings	
  
Pilot  Findings
Privacy  Rule  Findings
Security  Rule  Problems
Points  of  Emphasis:  Privacy  Rule
	
   Policies	
  and	
  procedures	
  
	
   Minimum	
  Use	
  
Points  of  Emphasis:  Security  Rule
	
   Risk	
  assessment,	
  risk	
  assessment,	
  and	
  risk	
  assessment	
  
	
   Mobile	
  device	
  security	
  
◦  Data	
  in	
  moIon	
  
◦  Data	
  at	
  rest	
  
	
   Security	
  incident	
  procedures	
  
◦  Ever	
  more	
  important	
  a`er	
  HIPAA	
  Omnibus	
  RegulaIons	
  went	
  into	
  effect	
  
HIPAA  Audit  Survival
THE  FIVE  STEPS
Step  #1  –  OrganizaOon
	
   IniIal	
  document	
  request	
  period:	
  10	
  days	
  from	
  the	
  postmarked	
  audit	
  leHer	
  
	
   Done	
  by	
  design:	
  tesIng	
  your	
  response	
  Ime	
  
	
   Following	
  this	
  step	
  also	
  allows	
  you	
  to	
  assess	
  your	
  documentaIon	
  gaps	
  
	
   Update	
  old	
  documents	
  
	
   Establishing	
  an	
  audit	
  trail	
  
Quick  Poll  #2
Step  #2  –  Security  Risk  Assessment
	
   The	
  most	
  important	
  document	
  you	
  need	
  for	
  HIPAA	
  compliance	
  
◦  Stressed	
  by	
  OCR	
  and	
  the	
  HIPAA	
  Audit	
  process	
  
◦  Also	
  has	
  great	
  pracIcal	
  value	
  –	
  a	
  risk	
  assessment	
  is	
  foundaIonal	
  to	
  proper	
  risk	
  management	
  
	
   Does	
  not	
  have	
  to	
  be	
  daunIng	
  –	
  scalable	
  according	
  to	
  size	
  
	
   What	
  you	
  need	
  to	
  assess	
  
◦  PotenIal	
  risks	
  and	
  vulnerabiliIes	
  to	
  the	
  confidenIality,	
  integrity,	
  and	
  availability	
  of	
  ePHI	
  
	
   Other	
  Ips	
  
Step  #3  –  Plugging  the  PHI  Holes
	
   Risk	
  management	
  –	
  comes	
  on	
  the	
  heels	
  of	
  your	
  risk	
  assessment	
  
	
   Document	
  everything	
  
◦  Remember,	
  the	
  goal	
  is	
  to	
  establish	
  an	
  audit	
  trail	
  
	
   PrioriIze	
  risk	
  miIgaIon	
  acIons	
  
Step  #4  –  Business  Associate  Agreements
	
   Update	
  your	
  BAA	
  to	
  reflect	
  Omnibus	
  changes	
  
◦  The	
  changes	
  aren’t	
  drasIc,	
  but	
  they	
  need	
  to	
  be	
  in	
  there	
  
	
   Make	
  sure	
  all	
  vendors	
  are	
  under	
  an	
  agreement	
  
◦  BAA	
  terms	
  and	
  complexity	
  needed	
  can	
  vary	
  from	
  provider	
  to	
  provider	
  
◦  Consult	
  your	
  aHorney	
  if	
  necessary	
  
	
   Get	
  subcontractor	
  assurances	
  
	
   Related	
  –	
  vendor	
  management	
  procedures	
  
Step  #5  –  Training
	
   Point	
  of	
  emphasis	
  in	
  the	
  audits,	
  so	
  documentaIon	
  is	
  criIcal	
  
	
   Don’t	
  limit	
  yourself	
  to	
  HIPAA	
  training	
  
◦  Security	
  awareness	
  should	
  be	
  included	
  as	
  well	
  
	
   Use	
  the	
  training	
  as	
  an	
  opportunity	
  to	
  gain	
  informaIon	
  
Conclusions
	
   Audits	
  signal	
  a	
  major	
  change	
  in	
  enforcement	
  
	
   As	
  worrisome	
  as	
  this	
  might	
  sound,	
  this	
  can	
  be	
  viewed	
  as	
  an	
  opportunity	
  
	
   Risk	
  assessment:	
  the	
  foundaIon	
  
	
   The	
  more	
  documentaIon,	
  the	
  beHer	
  
QuesOons
	
   Richard	
  Wagner	
  
	
   richard@qliqso`.com	
  
Free	
  Demo	
  and	
  60	
  Day	
  Evaluation	
  
www.compliancy-­‐group.com	
  
	
  
855.85	
  HIPAA	
  (855.854.4722)	
  
The Guard:
One Simple, cost effective Compliance Tracking Solution that satisfies HIPAA, HITECH
Risk Assessment, and Omnibus Compliance
•  Reduces Risk & Liability
•  Differentiates you from the competition
•  Retain Clients/Patients
•  Improve Revenue

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Surviving a HIPAA Audit: Five Crucial Steps

  • 1. 855.85HIPAA   www.compliancygroup.com   Industry leading Education Certified Partner Program •  Please ask questions •  For todays Slides http://compliancy-group.com/slides023/ •  Todays & Past webinars go to: http://compliancy-group.com/webinar/ Get Involved. #cgwebinar
  • 2. Surviving  a  HIPAA  Audit:   Five  Crucial  Steps RICHARD  WAGNER  
  • 4. Quick  Takeaway   The  HIPAA  Audit  program  sounds  scary     Challenge  –  think  of  this  as  an  opportunity   ◦  IT/Security/Compliance:  voice  can  be  heard   ◦  Providers:  beHer  serve  your  paIents  in  an  increasingly  unsecure  environment     Overall  theme:  tackle  the  priority  items,  then  move  onto  the  other  issues  
  • 5. Agenda HIPAA  Audit  Program  Overview   Pilot  Program  Results  and  Discussion   Five  Steps  to  Surviving  an  Audit   QuesIons  
  • 6. The  HIPAA  Audit  Program   Enacted  into  law  in  2009  (ARRA/HITECH)     Designed  to  combat  ex  post  enforcement     HHS’  Office  of  Civil  Rights  (OCR)  oversees  program,  but  most  work  contracted  out  to  consultants     Two  pilot  programs  (2012  and  2013)     Permanent  rollout  in  2014  
  • 7. Pilot:  2012-­‐2013   Caveat:  designed/implemented  before  Omnibus  Rule   ◦  Covered  EnIIes  only,  no  Business  Associates   ◦  Used  old  breach  analysis,  etc.     OCR  findings   ◦  Many  issues,  even  intenIonal  misrepresentaIons   ◦  Small  providers  had  the  most  difficulty   ◦  Security  flaws  dominated  findings  
  • 11. Points  of  Emphasis:  Privacy  Rule   Policies  and  procedures     Minimum  Use  
  • 12. Points  of  Emphasis:  Security  Rule   Risk  assessment,  risk  assessment,  and  risk  assessment     Mobile  device  security   ◦  Data  in  moIon   ◦  Data  at  rest     Security  incident  procedures   ◦  Ever  more  important  a`er  HIPAA  Omnibus  RegulaIons  went  into  effect  
  • 14. Step  #1  –  OrganizaOon   IniIal  document  request  period:  10  days  from  the  postmarked  audit  leHer     Done  by  design:  tesIng  your  response  Ime     Following  this  step  also  allows  you  to  assess  your  documentaIon  gaps     Update  old  documents     Establishing  an  audit  trail  
  • 16. Step  #2  –  Security  Risk  Assessment   The  most  important  document  you  need  for  HIPAA  compliance   ◦  Stressed  by  OCR  and  the  HIPAA  Audit  process   ◦  Also  has  great  pracIcal  value  –  a  risk  assessment  is  foundaIonal  to  proper  risk  management     Does  not  have  to  be  daunIng  –  scalable  according  to  size     What  you  need  to  assess   ◦  PotenIal  risks  and  vulnerabiliIes  to  the  confidenIality,  integrity,  and  availability  of  ePHI     Other  Ips  
  • 17. Step  #3  –  Plugging  the  PHI  Holes   Risk  management  –  comes  on  the  heels  of  your  risk  assessment     Document  everything   ◦  Remember,  the  goal  is  to  establish  an  audit  trail     PrioriIze  risk  miIgaIon  acIons  
  • 18. Step  #4  –  Business  Associate  Agreements   Update  your  BAA  to  reflect  Omnibus  changes   ◦  The  changes  aren’t  drasIc,  but  they  need  to  be  in  there     Make  sure  all  vendors  are  under  an  agreement   ◦  BAA  terms  and  complexity  needed  can  vary  from  provider  to  provider   ◦  Consult  your  aHorney  if  necessary     Get  subcontractor  assurances     Related  –  vendor  management  procedures  
  • 19. Step  #5  –  Training   Point  of  emphasis  in  the  audits,  so  documentaIon  is  criIcal     Don’t  limit  yourself  to  HIPAA  training   ◦  Security  awareness  should  be  included  as  well     Use  the  training  as  an  opportunity  to  gain  informaIon  
  • 20. Conclusions   Audits  signal  a  major  change  in  enforcement     As  worrisome  as  this  might  sound,  this  can  be  viewed  as  an  opportunity     Risk  assessment:  the  foundaIon     The  more  documentaIon,  the  beHer  
  • 21. QuesOons   Richard  Wagner     richard@qliqso`.com  
  • 22. Free  Demo  and  60  Day  Evaluation   www.compliancy-­‐group.com     855.85  HIPAA  (855.854.4722)   The Guard: One Simple, cost effective Compliance Tracking Solution that satisfies HIPAA, HITECH Risk Assessment, and Omnibus Compliance •  Reduces Risk & Liability •  Differentiates you from the competition •  Retain Clients/Patients •  Improve Revenue