Instant Audio & Video: Tools Igniting the Digital World
Social Media Inside the Enterprise
1. Social Media
Inside the Enterprise:
Blogs,Wikis,Video & Microblogging
by Connie Crosby @conniecrosby
KM World 2010 Tag: #kmw10
Washington, DC
November 15, 2010
25. Wiki Platforms
...inside the Enterprise
• Confluence
• TikiWiki
• Media Wiki
• MS SharePoint
• ThoughtFarmer
• ...and many more!
26. • sharing information that changes frequently
• enabling everyone to post
• collaboration among team members
• building consensus
• coordinating activities (esp. administrative)
81. Library & Research
• current awareness
• aggregation of resources
• shared work/research space
82. Professional Development
• peer-to-peer support
• connecting with colleagues, experts,
mentors
• attending seminars in different times, places
(webinars, livestreaming)
• learning on demand
83. Knowledge Management
• encourage culture of sharing, collaboration
• retaining content/knowledge
• avoiding corporate knowledge locked away
in email
• sharing knowledge for succession purposes
96. Determine requirements
hosted or on your own server?
in the cloud or inside the firewall?
history of changes needed?
authority levels for individual pages?
WYSIWYG editor?
107. Selected Resources (1/2)
• “Implementing Enterprise 2.0 at Booz Allen: The Series,” by Bill Ives,
Portals and KM blog, January 20, 2010.
http://billives.typepad.com/portals_and_km/2010/01/implementing-
enterprise-20-at-booz-allen-the-series.html
• Judith Lamont, “Managing the Web 2.0 Life Cycle,” KM World Magazine,
July/August 2009, Vol. 18, Issue 7.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=54976
• “MindTouch Says Hello to Booz Allen’s Next Generation Enterprise 2.0
Intranet,” by Mark Fidelman, Mindtouch blog, May 18, 2010
http://www.mindtouch.com/blog/2010/05/18/mindtouch-says-hello-to-
booz-allens-next-generation-enterprise-2-0-intranet-2/
• “Navigating the Enterprise 2.0 Highway,” by Heather Colman, LLRX, May
26, 2009.
http://www.llrx.com/features/enterprisehighway.htm
108. Selected Resources (2/2)
• The Social Intranet, by Oscar Berg, Acando Consulting,
http://www.slideshare.net/marknadsstod/the-social-intranet
• Social Media Survey 2010, Optix Solutions
http://www.optixsolutions.co.uk/social-media-survey-2010/
• “Walton Smith [of Booz Allen] speaks about using social media to change
communication norms in the Workplace,” World News
http://wn.com/walton_smith_speaks_about_using_social_media_to_change_communication_norms_in_the_workplace
• Wiki Patterns by Stewart Mader (book and website) http://
www.wikipatterns.com
• WikiMatrix http://www.wikimatrix.org/
• Wikinomics: How Mass Collaboration Changes Everything by Don Tapscott
and Anthony D. Williams
109. Effective Blogging for Libraries
by Connie Crosby
The Tech Set series,
Neal-Schuman Publishing
March 2010
http://www.neal-schuman.com/bdetail.php?isbn=9781555707132
111. Image Credits
• “Web 2.0 - MediaWiki” by M. Gifford - Flickr - used under Creative Commons -
http://www.flickr.com/photos/mgifford/2985624260/
• “Tools” by Batega - Flickr - used under Creative Commons -
http://www.flickr.com/photos/batega/1596898776/
• “Baby. Bathwater.” Noise to Signal cartoon by Rob Cottingham - used under Creative Commons
http://www.socialsignal.com/cartoon
• “Idle Chatter” by Shareski - Flickr - used under Share-Alike Creative Commons -
http://www.flickr.com/photos/shareski/3368192995/
• Image of business woman used under standard stock.xchng license
http://www.sxc.hu
• “goal” by D’Arcy Norman - Flickr - used under Creative Commons -
http://www.flickr.com/photos/dnorman/3210880223/
• “A lot of networking going on..” by Jacob Bøtter - Flickr - used under Creative Commons -
http://www.flickr.com/photos/jakecaptive/15792280/
• The Web 2.0 thing (cartoon) - Hugh McLeod - gapingvoid.com
112. Image Credits
• “L'espace internet du musée de la Communication (Berlin)” by dalbera - Flickr - used
under Creative Commons
http://www.flickr.com/photos/dalbera/2738451853
• “Emerging Beauty” by timsamoff on Flickr - used under Creative Commons -
http://www.flickr.com/photos/timsamoff/106779233/
• “Simplicity” by subodev - Flickr - used under Creative Commons
http://www.flickr.com/photos/suvodeb/3188700716/
• “The rave” by leocub - used under standard stock.xchng license -
http://www.sxc.hu/photo/772418
• “.|Unique|.” by clix http://www.sxc.hu/photo/923718 - used under stock.xchng standard
licensing
• “Dr. Dirt in his garden” by Natalie Maynor - Flickr - used under Creative Commons
http://www.flickr.com/photos/nataliemaynor/446709701/
• Image of Connie Crosby - all rights reserved, Rannie Turingan. Used with permission
http://www.flickr.com/photos/photojunkie/4378782274