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Communication skill

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Communication is a series of experience of Hearing Smell Seeing Touch
Communication Skills ,[object Object],[object Object]
Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
[object Object],Speaking Writing Body Language
Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
Communication Involves Three Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Verbal Messages ,[object Object],[object Object],[object Object],SENDING MESSAGES
[object Object],Facial Expression Postures and Gestures
Let me see! Authoritative Pondering Thinking Considering
Can I help! Trust me! You’re in good hands! Helping Hand
Now just stop that! Get out of here! Defensive Oppositional
So tell me more! Open Accepting Welcoming
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTERPRETATION
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTERPRETATION
RECEIVING MESSAGES ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Key Listening Skills
What makes a good communicator? Clarity Integrity Timing Adequacy
Why is communication important ,[object Object],[object Object],[object Object],[object Object],[object Object]
How do you develop your communication skills? Explore the related skills
Tips to good communication skills ,[object Object],[object Object],[object Object],[object Object],[object Object],At Last
Effective Communication . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
February 7, 2012 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Common Communication Errors
1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
Thanks Deepti Singh

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Communication skill

  • 1.  
  • 2. Communication is a series of experience of Hearing Smell Seeing Touch
  • 3.
  • 4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
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  • 6.
  • 7. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  • 8.
  • 9.
  • 10.
  • 11. Let me see! Authoritative Pondering Thinking Considering
  • 12. Can I help! Trust me! You’re in good hands! Helping Hand
  • 13. Now just stop that! Get out of here! Defensive Oppositional
  • 14. So tell me more! Open Accepting Welcoming
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. What makes a good communicator? Clarity Integrity Timing Adequacy
  • 20.
  • 21. How do you develop your communication skills? Explore the related skills
  • 22.
  • 23.
  • 24.
  • 25. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
  • 26. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  • 27. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  • 28. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  • 29. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  • 30. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 31. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED