A customer friendly attitude

1. A Customer-Friendly Attitude
Front-End Customer Service
Revenue Cycle Department

2. What is a Customer-Friendly Attitude?
• Employees view customers as the most
important part of the their jobs.
• They have a genuine appreciation for how
their customers do business with them.

3. Developing a Customer-Friendly
Attitude – Part 1
• Answer each phone call with a greeting.
• Be aware of your facial expressions.
• Don’t take it personally when a customer
complains.
http://www.dummies.com/how-to/content/exhibiting-a-customerfriendly-attitude.html

4. Developing a Customer-Friendly
Attitude – Part 2
• Offer alternatives, if you’re unable to give a
customer what they want.
• Before transferring, make sure that the other
party is available.