Case study of adopting knowledge management principles and practices in a Project Management Office. Delivered at the 2007 KM Australia Conference, Sydney, July 2007.
5. Investigation
• Drivers – Customer Feedback – Professional Services Model
• Early 2005 Part of CPD Realignment Program External Assessment of KM Maturity
• Findings presented in July 2005 Maturity level of 1 – KM by Accident
• Recommended appointing a KM Specialist Provided a list of 24 projects to be undertaken to
improve maturity.
KM Specialist
• Recruitment – Meeting with MOR (General Manager). Leading the drive for KM. Came from
consulting firm background and has seen and experienced the benefits.
• Started Dec 2005 – Good time of year to start. Christmas slowdown and people available.
• Given the Investigations Report containing a plan to deliver the 24 projects Took a step back.
Set about designing KM Strategy.
My Thinking
• Research – What have others done? Models / Frameworks Looking to find what was
suitable for the situation.
Considerations
• Strategic Alignment Customer Focus: Consultation, perceptions, priorities People Systems,
not technology “Quick Wins”
KM Strategy
• Looking for support – Divisional Strategy, Departmental Strategy, Corporate Strategy
• Divisional Strategy Institutionalise Corporate Knowledge
• Corporate Strategic Drivers Execution Excellence, High Performing Teams, Group
Synergies
• Code of Conduct Core Competencies Building Capability
• Identified Leaders Perceptions – What does KM mean to you? What are your expectations?
KM Program
• Balance – (Learning Before, Learning During, Learning After)
• Foundation Alignment with other programs Quick Wins
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13. Lessons Learned
• Look at it from changing Behaviour / Culture
• There is no one way to do KM. Get across a few different ways and
work out what is going to be suitable in your situation.
• Find what is already working in your environment and see what
makes it tick.
• Include those you are going to effect in the design & decision making.
• People before Technology
• Don’t try to do it all at once. Pace yourself.
• Ask “Has this been done before?”. Learn from previous efforts.
Practice what you preach.
• Leader Behaviour People follow the Leader.
• More people offer than ask for help
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