Siebel Maintenance
Release Guide for
Innovation Pack 2013
Version 8.1.1.11, Rev. A
October 2013

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Contents

How To Use This Guide

7

Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases
Additional Documentation 9

What’s New in This Revision

10

Release Notes for Siebel Fix Pack 8.1.1.11
Installing the Siebel Fix Pack

8

10

11

Overview of Siebel Fix Pack Installation 11
Installing the Siebel Fix Pack on Microsoft Windows
Installing the Siebel Fix Pack on UNIX 18
Postinstallation Tasks 18
Uninstalling Siebel Fix Packs 19

18

Enhancements and Updates in Siebel Fix Pack 8.1.1.11

19

RF 971: Extensibility Features of Siebel Open UI 20
RF 1007: Siebel Multisite Ordering Module 20
RF 1021: Telecommunications Subscription Management: Siebel Open UI 20
RF 1025: Orders for Fleet Management 21
RF 1029: Siebel eService Customer Self-Service Portal 21
RF 1030: Siebel Open UI Partner Portal 22
Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137 23
RF 1059: Siebel Catalog Browse Enhancements 24
RF 1061: Siebel Open UI Chat 24
Siebel Loyalty Enhancements: RF 1095 and RF 1222 25
RF 1128: Siebel Open UI Field Service Dispatch Board 25
RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary 26
RF 1131: Siebel Marketing for Siebel Open UI 26
RF 1166: Customer Order Management Administration Views for Siebel Open UI
RF 1189: Siebel Calendar Integration 27
RF 1192: Siebel Disconnected Mobile 27
RF 1193: Siebel Disconnected Mobile for Service 27
RF 1202: Siebel Installation and Patching Enhancements 28
RF 1214: JMS Multithreading Support 29
RF 1239: Siebel Search Enhancement: Siebel Open UI Find 29

Configuration Instructions for Enhancements and Updates
Instructions for RF 1239

27

29

30

Quick Fixes Included in Siebel Fix Pack 8.1.1.11

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8.1.1.11, Rev. A

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Contents ■

Resolved Bugs in Siebel Fix Pack 8.1.1.11
Siebel
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Application Integration 38
Apps - Customer Order Management 39
Data Quality 48
Apps - Field Service 50
Apps - Handheld Client 52
Apps - Marketing 52
Apps - Multichannel Technologies 55
Apps - Oracle Customer Hub 59
Apps - PRM 59
Apps - Sales 59
Apps - Search & Knowledge Management 60
Apps - Service 65
Apps - UCM 67
Calendar 68
Communications & Energy 70
Consumer Goods 71
Core - Automation 71
Core - Common Components 71
Core - DB Deployment and Configuration 72
Core - EAI 72
Core - EIM/Database 74
Core - PIM Integration 74
Core - Server BizLogic Script 75
Core - Server BizLogic WF 76
Core - Server Infrastructure 77
Core - Server OM Frwks 77
Core - Social 79
Core - Tools 80
Core - Unix/Windows 81
Core - zSeries 81
CRM Desktop 81
CRM Integration to Oracle Realtime Scheduler
Data Model 84
Documents 85
Engineering - Installer 85
Engineering - Rel Eng 86
Financial Services 87
Life Sciences 87
Loyalty 90
Mobile Applications 92
Public Sector 96

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Siebel
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Reports 96
Server Remote 103
Travel & Transportation
UI Framework 108

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Oracle Welcomes Your Comments

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Contents ■

6

8.1.1.11, Rev. A

Siebel Maintenance Release
Guide for Innovation Pack 2013,
Version 8.1.1.11, Rev. A

October 2013
NOTE: Always check My Oracle Support for the latest revision of this guide. From within My Oracle
Support, navigate to the Knowledge tab and search for Article ID 880452.1. See also “Siebel
Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.

What’s in This Guide
This guide includes the following information:
■

How To Use This Guide on page 7

■

What’s New in This Revision on page 10

■

Release Notes for Siebel Fix Pack 8.1.1.11 on page 10

■

Installing the Siebel Fix Pack on page 11

■

Enhancements and Updates in Siebel Fix Pack 8.1.1.11 on page 19

■

Configuration Instructions for Enhancements and Updates on page 29

■

Quick Fixes Included in Siebel Fix Pack 8.1.1.11 on page 30

■

Resolved Bugs in Siebel Fix Pack 8.1.1.11 on page 37

■

Oracle Welcomes Your Comments on page 120

How To Use This Guide
This document, Siebel Maintenance Release Guide, Version 8.1.1.11, applies to Siebel Fix Pack
8.1.1.11.
This guide provides the installation information, enhancements, instructions for enhancements,
Quick Fixes, and bug fixes that apply to or that are included in the applicable Siebel Fix Pack 8.1.1.x
release. Detailed installation instructions are now provided in the Siebel Installation Guide for the
operating system you are using. You can install the current Siebel Fix Pack 8.1.1.x as a patch
installation for an existing installation of Siebel Business Applications version 8.1.1 or a prior Siebel
Fix Pack 8.1.1.x release. You can also install the current Siebel Fix Pack as a new installation.
Use this Siebel Maintenance Release Guide in conjunction with Siebel Bookshelf documents,
particularly the Siebel Installation Guide for the operating system you are using. You might also need
to refer to the Siebel Maintenance Release Guides or the Siebel Installation Guides for previous
Siebel Fix Pack 8.1.1.x releases.

8.1.1.11, Rev. A

7

Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ How To Use This Guide

NOTE: Verify the availability and applicability of all applicable Siebel Fix Pack or Quick Fix releases
with Oracle Global Customer Support before you install. For more information about the available
patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information
about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle
Support.
The information contained herein supersedes, for warranty and other purposes, the contents of all
other documentation that may accompany this product, including the following:
■

My Oracle Support (https://support.oracle.com)

■

The Certifications application on My Oracle Support (https://support.oracle.com)
The Certifications tab on My Oracle Support is a self-service certification application that is part
of My Oracle Support (MOS) and that provides a structured display of certification data. You can
search by platform, release version, product, and more. For version 8.1.1.9 and later, the
Certifications application on My Oracle Support replaces Siebel System Requirements and
Supported Platforms on Oracle Technology Network. For more information, see 1492194.1
(Article ID) on My Oracle Support.

NOTE: This guide might include references to functionality, products, platforms, and language
support that are not available as part of the products that your organization has licensed. Consult
Oracle Global Customer Support on My Oracle Support with questions regarding the applicability of
Siebel Maintenance Release Guide items to your deployment.

Siebel Maintenance Release Guides for Siebel Fix Pack
8.1.1.x Releases
Separate Siebel Maintenance Release Guides are provided for each Siebel Fix Pack 8.1.1.x release,
starting with version 8.1.1.5. This approach to publishing these guides is intended to make each
version-specific guide more manageable to use. Siebel Fix Pack releases are cumulative and include
all of the content of previous Fix Packs in the same series. For this reason, information in previous
guides is also relevant to your implementation of Siebel Business Applications.
For information about previous Siebel Fix Packs 8.1.1.x, see the applicable Siebel Maintenance
Release Guide on My Oracle Support. Each guide provides only the installation information,
enhancements, instructions for enhancements, Quick Fixes, and bug fixes that apply to or that are
included in the applicable Siebel Fix Pack 8.1.1.x release.
NOTE: For Siebel Fix Pack 8.1.1.10 and later (when it is installed as a patch release for an existing
installation with an existing database), the Incremental Repository Merge feature replaces parts of
the configuration instructions that were provided for ACRs and other enhancements in the Siebel
Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases. You use Incremental
Repository Merge to implement new enhancements. For an existing installation of Siebel CRM version
8.1.1.x, running Incremental Repository Merge is required after you install Siebel Fix Pack 8.1.1.11
in a migration installation. For more information about Incremental Repository Merge, see
“Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19.
For more information about migration installations for Siebel Enterprise Server and Siebel Web
Server Extension, see “Overview of Siebel Fix Pack Installation” on page 11.

8

8.1.1.11, Rev. A

A ■ How To Use This Guide

To access the latest revision of any of the Siebel Maintenance Release Guides for Siebel Fix Pack
8.1.1.x releases, from within My Oracle Support, navigate to the Knowledge tab, and search for
Article ID 880452.1.
Table 1 identifies the Siebel Maintenance Release Guide that applies to each Siebel Fix Pack 8.1.1.x
release.

Table 1. Available Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases
Siebel Fix Pack 8.1.1.x Release

Applicable Siebel Maintenance Release Guide

Siebel Fix Pack 8.1.1.11

Siebel Maintenance Release Guide, Version 8.1.1.11













Siebel Fix Pack 8.1.1.1 through

Siebel Maintenance Release Guide, Version 8.1.1.x

Additional Documentation
Oracle reserves the right to modify the documentation for Siebel Business Applications at any time.
For related Siebel CRM documentation, see the following:
■

My Oracle Support (https://support.oracle.com) (requires valid customer account)

■

The Certifications application on My Oracle Support (https://support.oracle.com)
The Certifications tab on My Oracle Support is a self-service certification application that is part
of My Oracle Support (MOS) and that provides a structured display of certification data. You can
search by platform, release version, product, and more. For version 8.1.1.9 and later, the
Certifications application on My Oracle Support replaces Siebel System Requirements and
Supported Platforms on Oracle Technology Network. For more information, see 1492194.1
(Article ID) on My Oracle Support.

■

Siebel Bookshelf for Oracle’s Siebel Business Applications, Version 8.1/8.2 (http://
www.oracle.com/technology/documentation/siebel.html) on Oracle Technology Network (OTN)

8.1.1.11, Rev. A

9

A ■ What’s New in This Revision

What’s New in This Revision
Table 2 describes the changes in this version of the documentation.

Table 2. What’s New in Siebel Maintenance Release Guide, Version 8.1.1.11, Rev. A
Topic

Description

“Release Notes for Siebel Fix Pack 8.1.1.11” on
page 10

Updated these sections.

“Enhancements and Updates in Siebel Fix Pack
8.1.1.11” on page 19
“Configuration Instructions for Enhancements
and Updates” on page 29
“Quick Fixes Included in Siebel Fix Pack
8.1.1.11” on page 30
“Resolved Bugs in Siebel Fix Pack 8.1.1.11” on
page 37
“Installing the Siebel Fix Pack” on page 11

Updated this section for Siebel Fix Pack 8.1.1.11.
The installers for Siebel Enterprise Server and
Siebel Web Server Extension have changed
significantly. Installation instructions are now
located in the Siebel Installation Guide for the
operating system you are using.

Release Notes for Siebel Fix Pack
8.1.1.11
The following section describes known issues with Siebel Fix Pack 8.1.1.11, as well as any applicable
workaround information.
NOTE: For a comprehensive list of all Siebel 8.1 Release Notes, see Siebel Release Notes on My
Oracle Support (Article ID 557191.1).
Siebel Innovation Pack 2013 customers wno plan to use Siebel Mobile - Disconnected functionality
must also download a critical Siebel 8.1.1.11 Quick Fix that is planned for release in the next 30
days. This upcoming Quick Fix is not required for you to be able to install Siebel Innovation Pack
2013, but it does contain critical fixes that are recommended for all mobility customers. Please check
My Oracle Support for information about this upcoming Quick Fix and download the Quick Fix when
it becomes available.

10

8.1.1.11, Rev. A

A ■ Installing the Siebel Fix Pack

Installing the Siebel Fix Pack
This topic includes the following information:
■

“Overview of Siebel Fix Pack Installation” on page 11

■

“Installing the Siebel Fix Pack on Microsoft Windows” on page 18

■

“Installing the Siebel Fix Pack on UNIX” on page 18

■

“Postinstallation Tasks” on page 18

■

“Uninstalling Siebel Fix Packs” on page 19

Overview of Siebel Fix Pack Installation
This topic is part of “Installing the Siebel Fix Pack” on page 11.
In order to receive the full benefit of all of the product enhancements contained in the Siebel
Business Applications releases covered by this guide, and to maintain a fully supported Siebel
Business Applications installation, install each product component shown on the Bill of Materials by
following the Siebel Fix Pack 8.1.1.x installation instructions. For general installation information,
read this section, “Installing the Siebel Fix Pack” on page 11. For detailed installation instructions, see
the Siebel Installation Guide for the operating system you are using. Install the Siebel Fix Pack for
all of the applicable products in your existing deployment.
NOTE: This Siebel Maintenance Release Guide includes information for the applicable Siebel Fix Pack
8.1.1.x release. Each Fix Pack is cumulative and includes all of the fixes that were included in
previous Siebel Fix Pack 8.1.1.x releases. You can install the latest Siebel Fix Pack 8.1.1.x release
for an existing installation of Siebel CRM version 8.1.1 or any prior version 8.1.1.x release. Siebel
Fix Pack 8.1.1.11 supports new installation and uninstallation options. You can use the Fix Pack
installer to perform new installations of Siebel Enterprise Server and Siebel Web Server Extension
(SWSE) from the Siebel installation image.
Siebel Fix Pack 8.1.1.11 is also known as Siebel Innovation Pack 2013.
Before you install this Fix Pack, it is strongly recommended that you read all of the information in
the topics in this section, “Installing the Siebel Fix Pack” on page 11, and in other applicable sections
of this guide. See also any relevant articles on My Oracle Support.
The Siebel Installation Guide for the operating system you are using describes Siebel Fix Pack
installation and related tasks for several key products, but not for all of the Siebel Business
Applications products that might apply to your deployment.
NOTE: After you install the Siebel Fix Pack 8.1.1.x release, you might have to perform additional
configuration tasks in order to implement any enhancements and updates that you plan to use. For
more information, see “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19 and
“Configuration Instructions for Enhancements and Updates” on page 29. It is strongly recommended
that you review the configuration instructions before installing. The instructions for some of the
enhancements and updates might also include steps to be performed before you install the Siebel
Fix Pack. See also “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30.

8.1.1.11, Rev. A

11


For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID)
on My Oracle Support. For more information about finding and downloading patch releases for Siebel
CRM, see 975535.1 (Article ID) on My Oracle Support.
This topic includes the following information:
■

“Installation Scenarios Described in This Guide” on page 12

■

“Applicable Base Releases” on page 13

■

“About Obtaining the Siebel Fix Pack Media” on page 14

■

“About Running Siebel Image Creator” on page 14

■

“About Installing Siebel Fix Packs” on page 16

■

“About Installing Languages” on page 17

■

“About Installing Siebel Quick Fix Releases” on page 18

Installation Scenarios Described in This Guide
This topic is part of “Overview of Siebel Fix Pack Installation” on page 11.
The installation instructions in the Siebel Installation Guide for the operating system you are using
apply to the following scenarios for installing Siebel CRM software:
■

Performing a new installation of Siebel CRM version 8.1.1.11. If you are installing Siebel
CRM version 8.1.1.11 as a new installation, then follow the installation instructions in the latest
Siebel Installation Guide for the operating system you are using.
When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web
Server Extension (SWSE), you can choose whether to perform a new installation of version
8.1.1.11 or to install version 8.1.1.11 as a patch for an existing installation of version 8.1.1.x
(version 8.1.1 through version 8.1.1.10). The installers use the Oracle Universal Installer (OUI)
framework. For version 8.1.1.11 and later, you can install the Siebel Enterprise Server and SWSE
as a new installation without any version 8.1.1 files required in the network image.
The ability to perform any installation depends on your having used the Siebel Image Creator
utility to correctly set up the Siebel installation images for all applicable versions.
Use the latest version of the Siebel Installation Guide for the operating system you are using
(such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the
latest version for information about creating the Siebel installation image, installing Siebel Fix
Pack 8.1.1.11, installing the Siebel database, configuring the server modules, uninstalling the
software, and more. See also related Siebel Bookshelf guides, such as Deploying Siebel Open UI.
You install most of the Siebel modules other than Siebel Enterprise Server and SWSE in the
traditional way. You install version 8.1.1 as a new installation, then install Siebel Fix Pack
8.1.1.11 as a patch installation for version 8.1.1 (or for a prior version 8.1.1.x). These tasks are
described in the Siebel Installation Guide for the operating system you are using.

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8.1.1.11, Rev. A


■

Installing Siebel Fix Pack 8.1.1.11 (patching an existing Siebel CRM version 8.1.1
installation or a prior version 8.1.1.x installation). If you have already installed Siebel CRM
version 8.1.1 or version 8.1.1.8 or later as a new installation, and are now installing Siebel Fix
Pack 8.1.1.11 for version 8.1.1 (or for a prior version 8.1.1.x release, through version 8.1.1.10),
then follow the instructions in the latest Siebel Installation Guide for the operating system you
are using for installing the current release as a patch installation.
For Siebel Enterprise Server and SWSE, the patch installation option is called a migration
installation. The installer first renames your existing instance to a new location, then installs a
new instance of the Siebel software using the original Oracle Home name and location. Finally,
the installer migrates your custom settings and files to the new instance. If necessary, you can
roll back the current release and revert to the original installation instance.
Use the latest version of the Siebel Installation Guide for the operating system you are using
(such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the
latest version for information about creating the Siebel installation image, installing Siebel Fix
Pack 8.1.1.11, rolling back the current release, and more. See also related Siebel Bookshelf
guides, such as Deploying Siebel Open UI.
When you installed Siebel CRM version 8.1.1 or 8.1.1.x as a new installation, you would have
already referred to the Siebel Installation Guide for the operating system you are using.
■

If you are installing the Siebel Fix Pack for an existing installation of version 8.1.1 through
version 8.1.1.7, or any existing installation that was originally installed as version 8.1.1, then
you would have used a guide like version 8.1, Rev. A.

■

If you are installing the Siebel Fix Pack for an existing installation that was originally installed
as version 8.1.1.8 through version 8.1.1.10, then you would have used a guide like version
8.1, Rev. B, Rev. C, or Rev. D.

For previous versions of the Siebel Installation Guide for the operating system you are using
(such as version 8.1, Rev. A through Rev. D), see 1461732.1 (Article ID) on My Oracle Support.
■

Adding languages. When you perform a new installation of Siebel CRM version 8.1.1.11, it is
strongly recommended that you include any supported languages (language packs) that you
require or expect to require. You can also use the installer for Siebel CRM 8.1.1.11 to add new
languages, subject to limitations. For information about adding and deploying new languages,
see the latest version of the Siebel Installation Guide for the operating system you are using.

Applicable Base Releases
In general, each Siebel Fix Pack can be installed as a patch installation for an existing Siebel CRM
installation that is at a valid base version level for installing this Fix Pack.
Installing any Siebel Fix Pack as a patch installation requires an existing installation of a qualified
base release. Here, base release means the current version of the existing installation, including
Siebel CRM version 8.1.1 software and optionally including any installed Siebel Fix Pack 8.1.1.x of a
lower version or other installed patch releases, where applicable. Valid base releases are Siebel
Industry Applications, version 8.1.1 or version 8.1.1.x.

8.1.1.11, Rev. A

13


NOTE: In order to run Siebel Business Applications software, all of the components of the Siebel
Enterprise must be at the same version 8.1.1.x release level.

About Obtaining the Siebel Fix Pack Media
For patch installations, you obtain the Siebel Fix Pack 8.1.1.11 media files from My Oracle Support.
For new installations, you obtain the Siebel Fix Pack 8.1.1.11 media files and the applicable version
8.1.1 media files from Oracle Software Delivery Cloud. For more information, see 1461640.1 (Article
ID) on My Oracle Support. See also the Siebel Installation Guide for the operating system you are
using.
For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID)
on My Oracle Support. For more information about finding and downloading patch releases for Siebel
CRM, see 975535.1 (Article ID) on My Oracle Support.

About Running Siebel Image Creator
You use the Siebel Image Creator utility to create a Siebel installation image (sometimes called a
network image) for any Siebel Fix Pack 8.1.1.x release. The installation image can include any Siebel
installable product and language provided as part of this product release. You can also add products
or languages to an existing installation image of the same version, for products or languages that
were not previously included in the installation image.
Installing any Siebel Business Applications release, including a new installation or patch installation
of version 8.1.1.11, must be done from an installation image that was created using Siebel Image
Creator.
For more information about using the version of Siebel Image Creator provided with version 8.1.1.11
and about performing new installations or patch installations, see the latest version of the Siebel
Installation Guide for the operating system you are using. This guide is located on the version 8.1/
8.2 Siebel Bookshelf. For information about using the version of Siebel Image Creator provided with
version 8.1.1, see version 8.1, Rev. A of the Siebel Installation Guide for the operating system you
are using. This guide is available at 1461732.1 (Article ID) on My Oracle Support.
NOTE: The Image Creator executable file is called snic.bat for Windows or snic.sh for UNIX and
Linux. Always use the version of Siebel Image Creator that is provided with the Siebel Business
Applications release for which you are creating the installation image.

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8.1.1.11, Rev. A


Table 3 identifies which version of Siebel Image Creator to use, and which JAR files you need, for
creating the Siebel installation image for each installation case for version 8.1.1.11, for new
installations or patch installations. Also include the JAR files for associated language packs, as
needed.

Table 3. Applicable Versions for Siebel Image Creator and JAR Files
Installation Case
For Siebel Enterprise Server and SWSE, create an
installation image for version 8.1.1.11.

Siebel Image
Creator Version

JAR Files Needed

Version 8.1.1.11

Version 8.1.1.11

Version 8.1.1

Version 8.1.1.0

Version 8.1.1.11

Version 8.1.1.11

Version 8.1.1.11

Version 8.1.1.11

Perform either a new installation of version 8.1.1.11
or a patch installation for an existing installation of
version 8.1.1 or version 8.1.1.x.
NOTE: For new installations of Siebel Enterprise
Server and SWSE, it is strongly recommended that
you use the version 8.1.1.11 installers instead of
using earlier version 8.1.1.x or 8.1.1 installers.
For Siebel Mobile Web Client, Siebel Tools, and Siebel
Management Server, create an installation image for
version 8.1.1.
Perform a new installation of version 8.1.1. (Then
perform a patch installation of version 8.1.1.11 onto
version 8.1.1.)
For Siebel Mobile Web Client, Siebel Tools, and Siebel
Management Server, create a patch-only installation
image for version 8.1.1.11.
Perform a patch installation of version 8.1.1.11 onto
an existing installation of version 8.1.1 or version
8.1.1.x.
For Siebel Sample Database, create an installation
image for version 8.1.1.11. (First uninstall any
existing installation of the Sample Database for
version 8.1.1, including any installation for which
you had manually updated the Sample Database.)
Perform a new installation of version 8.1.1.11 to use
with the Siebel Mobile Web Client or Siebel Tools.
NOTE: For Siebel Enterprise Server and SWSE, you might also have existing installation images of
version 8.1.1, version 8.1.1.8, version 8.1.1.9, or 8.1.1.10, from which you have performed new
installations of version 8.1.1 or 8.1.1.x. For new installations of Siebel Enterprise Server and SWSE,
it is strongly recommended that you use the updated version 8.1.1.11 installers instead of installing
an earlier version and then installing the current release as a patch installation.

8.1.1.11, Rev. A

15


About Installing Siebel Fix Packs
For each Siebel Business Applications product module, installing the latest Siebel Fix Pack 8.1.1.x
release for an existing base installation replaces existing executable files and provides new files in
addition to the base installation. For supported base releases, see “Applicable Base Releases” on
page 13.
When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web
Server Extension (SWSE), you can choose to perform a new installation or to perform a migration
installation for an existing installation of version 8.1.1.x. If you choose to perform a new installation,
then the installer installs version 8.1.1.11. If you choose to perform a migration installation of
version 8.1.1.11, then you can install a new instance of version 8.1.1.11, to which you will migrate
files and settings from your existing instance of version 8.1.1 or version 8.1.1.x.
NOTE: After you perform a migration installation of the Siebel Fix Pack for Siebel Enterprise Server
or SWSE, the installer reports on any conflicts that might have prevented some of your customermodified files from being migrated. You can review the report and migrate files manually, as needed.
For more information, see the Siebel Installation Guide for the operating system you are using.
If you plan to install any additional Siebel language packs, then review “About Installing Languages”
on page 17 before you install any Siebel Fix Pack. Installing a Siebel Fix Pack also patches any
installed languages.
NOTE: References in this guide to Siebel Fix Pack 8.1.1.x releases might refer to the current Siebel
Fix Pack release or might refer to a prior Siebel Fix Pack release. You must verify the availability,
characteristics, and requirements of any Fix Pack releases, including new Siebel Fix Pack 8.1.1.x
releases. Installation tasks and requirements for all future releases are subject to change and will
be covered by updated documentation. For example, Siebel Fix Pack 8.1.1.11 introduces significant
new installation changes.
The Siebel Fix Pack must be installed from an installation image that you create using the Siebel
Image Creator utility. This utility is described in version 8.1/8.2 of the Siebel Installation Guide for
the operating system you are using. You must use the correct version of Image Creator, depending
on what you are installing. For more information, see “About Running Siebel Image Creator” on
page 14.
For more information about stopping and restarting Siebel components, which is a required part of
the Fix Pack installation process, see Siebel System Administration Guide. This guide is available on
the Siebel Bookshelf.
After you install version 8.1.1.x, you can also install any applicable Quick Fix release onto version
8.1.1.x. For more information, see “About Installing Siebel Quick Fix Releases” on page 18.

Related Topics
“Installing the Siebel Fix Pack on Microsoft Windows” on page 18
“Installing the Siebel Fix Pack on UNIX” on page 18

16

8.1.1.11, Rev. A


About Installing Languages
Include or add all of the languages that you will require in your Siebel CRM version 8.1.1 or version
8.1.1.x installation image (network image), which you create by using the Siebel Image Creator
utility. Include the same set of languages for all of the installation images for version 8.1.1 and
version 8.1.1.x. Then install the software with the languages that you require. When you configure
each installed Siebel Server and Siebel Web Server Extension (SWSE), you specify which installed
languages you are deploying.
You can add languages to an existing installation of version 8.1.1.11. However, some restrictions on
adding languages apply. As an alternative, it is always an option to perform a new installation that
includes the languages that you require. For more information about installing languages, including
applicable limitations, see the Siebel Installation Guide for the operating system you are using,
version 8.1/8.2.
If you are not adding languages, then you do not need to perform the tasks described in this topic.
Some postinstallation tasks are required in order to deploy a language that you added after the initial
product installation and configuration:
■

If you add a language after you have configured an installed Siebel Server, then start the Siebel
Server Configuration Wizard and run the configuration task Add Language Support for the Siebel
Server. (It is not necessary to reconfigure the Siebel Server.)

■

If you add a language after you have configured an installed SWSE, then start the SWSE
Configuration Wizard and run the configuration task Add Language Support for the SWSE
Configuration. (It is not necessary to reconfigure the SWSE.)

■

After you add a language to your installed software, you must add the language to the Siebel
database, import Siebel Repository data into the database for this language, and run the MLOV
(multilingual LOV) conversion utility. It is strongly recommended that you perform databaserelated tasks after installing applicable Fix Packs or other patch releases.

Related Topics
“About Running Siebel Image Creator” on page 14

Related Books
Siebel Installation Guide for the operating system you are using
Siebel Global Deployment Guide
Configuring Siebel Business Applications
The Certifications application on My Oracle Support

8.1.1.11, Rev. A

17


About Installing Siebel Quick Fix Releases
After installing a Siebel Fix Pack 8.1.1.x release as described in this guide, you can also install any
applicable Siebel Quick Fix release onto version 8.1.1.x. When you install a Quick Fix, the installed
languages might also be patched, depending on the content of the Quick Fix release.
NOTE: Installing a Quick Fix might entail restrictions for some subsequent installations, such as new
Siebel languages or later Siebel Fix Pack releases. You can uninstall a Quick Fix before adding new
languages, then reinstall it later.
For detailed information about a particular Siebel Quick Fix, see the documentation that is provided
separately with the Quick Fix.
In some cases, installing particular Siebel Quick Fixes might be required after installing a Siebel Fix
Pack release. If so, this requirement will be documented in the release notes section of this guide.
The following related topic lists the Quick Fix releases that are included in the current Siebel Fix Pack
8.1.1.x release.

Related Topic
“Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30

Installing the Siebel Fix Pack on Microsoft Windows
The procedures for installing Siebel Fix Pack 8.1.1.11 on Microsoft Windows are described in Siebel
Installation Guide for Microsoft Windows.

Installing the Siebel Fix Pack on UNIX
The procedures for installing Siebel Fix Pack 8.1.1.11 on supported UNIX and Linux operating
systems are described in Siebel Installation Guide for UNIX.

Postinstallation Tasks
The postinstallation tasks for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation Guide
for the operating system you are using.

18

8.1.1.11, Rev. A

A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11

Uninstalling Siebel Fix Packs
The uninstallation procedures for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation
Guide for the operating system you are using.

Enhancements and Updates in Siebel Fix
Pack 8.1.1.11
Siebel Fix Pack 8.1.1.11 contains several product enhancements.
This topic contains the following information:
■

“RF 971: Extensibility Features of Siebel Open UI” on page 20

■

“RF 1007: Siebel Multisite Ordering Module” on page 20

■

“RF 1021: Telecommunications Subscription Management: Siebel Open UI” on page 20

■

“RF 1025: Orders for Fleet Management” on page 21

■

“RF 1029: Siebel eService Customer Self-Service Portal” on page 21

■

“RF 1030: Siebel Open UI Partner Portal” on page 22

■

“Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137” on page 23

■

“RF 1059: Siebel Catalog Browse Enhancements” on page 24

■

“RF 1061: Siebel Open UI Chat” on page 24

■

“Siebel Loyalty Enhancements: RF 1095 and RF 1222” on page 25

■

“RF 1128: Siebel Open UI Field Service Dispatch Board” on page 25

■

“RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary” on page 26

■

“RF 1131: Siebel Marketing for Siebel Open UI” on page 26

■

“RF 1166: Customer Order Management Administration Views for Siebel Open UI” on page 27

■

“RF 1189: Siebel Calendar Integration” on page 27

■

“RF 1192: Siebel Disconnected Mobile” on page 27

■

“RF 1193: Siebel Disconnected Mobile for Service” on page 27

■

“RF 1202: Siebel Installation and Patching Enhancements” on page 28

■

“RF 1214: JMS Multithreading Support” on page 29

■

“RF 1239: Siebel Search Enhancement: Siebel Open UI Find” on page 29

8.1.1.11, Rev. A

19


RF 971: Extensibility Features of Siebel Open UI
For more information about the functionality provided by RF 971, see Configuring Siebel Open UI on
the Siebel Bookshelf on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/
documentation/index.html).

RF 1007: Siebel Multisite Ordering Module
RF 1007 delivers the Siebel Multisite ordering module, which is a complete Configure, Quote, and
Order solution that allows users to create and manage contracts, contract modifications, and
changes of service for large multisite customers. With this enhancement, users can do the following:
■

Structure quotes in groups of service accounts and service points (sites) for association to sets
of products and billing accounts, so that users do not have to associate service accounts and
service points individually.

■

Create new services and modify existing service contracts directly from groups.

■

Manage the date when sites and products enter and exit from groups.

■

Change the configuration of products and transfer sites to different billing accounts with an
effective date that the users select.

■

Create and manage multiple versions of quotes for products and prices so that users can retain
several different versions of quotes and not have to reenter data to test out quotes. This allows
users to be able to propose the best possible options for quotes.

■

Decompose the multisite quotes onto standard Siebel order line items for submission to the
Billing application.

For more information about Siebel Multisite Ordering functionality, see Siebel Energy Guide on the
Siebel Bookshelf.

RF 1021: Telecommunications Subscription
Management: Siebel Open UI
RF 1021 simplifies telecommunication subscription processes using a touch-based user interface that
requires minimum user navigation and that guides users through key operations.
Telecommunications Subscription Management in Siebel Open UI includes the following key features:
■

Customer Dashboard. Provides a snapshot of key attributes, installed services and products,
and interactions for each customer.

■

Billing Analytics. Provides a bill summary and information about billing trends, unbilled usage,
and anomalies in usage and costs for each customer.

■

Action Launchpad and Navigation Pane. Provides new portal features to initiate guided tasks
and icons to allow customers to access transactional information quickly.

■

Specialized User Interfaces. Provides support for common processes such as SIM Swap with
simpler data entry.

20

8.1.1.11, Rev. A


For more information about Telecommunications Subscription Management in Siebel Open UI, see
Siebel Order Management Guide Addendum for Communications on the Siebel Bookshelf.

RF 1025: Orders for Fleet Management
RF 1025 ports Orders for Fleet Management functionality to Siebel version 8.1.1.x applications.
Orders for Fleet Management is part of the AIA Oracle Order Management Integration Pack for Oracle
Transportation Management, which includes Oracle E-Business Suite and Siebel CRM.
Oracle Fleet Management allows users to do the following:
■

Manage individual assets

■

Plan the use of a fleet of assets

■

Take orders for use of assets

■

Dispatch assets

■

Monitor and track assets in real time

■

Settle costs associated with a fleet

■

Manage human resources (drivers) for a fleet

■

Manage the lifecycles of assets

Oracle Fleet Management involves the integration of the following applications:
■

Siebel Customer Order Management (CRM). Order capture

■

Oracle Transportation Management. Fleet planning and execution, and driver management

■

Enterprise Business Suite Asset Lifecycle Management. Asset definition, management, and
maintenance

■

Enterprise Business Suite Human Resources. Drives human resources, such as scheduling
and payment

■

Enterprise Business Suite Financials. Settlement, accruals, and financial management

■

Application Integration Architecture. Integration using Process Integration Packs

RF 1029: Siebel eService Customer Self-Service Portal
Siebel eService Customer Self-Service Portal has been redesigned using a new Object Manager that
uses the Siebel Open UI framework. This provides a mobile-like Web user experience built on the
principles of Customer Experience (CX), which includes modern UI paradigms and social media
integration. The Customer Self-Service Portal allows users to create service requests, and presents
new navigation methods, such as carousels and tiles. It also allows users to complete user
registration, update their profiles, and search for branch locations.
This enhancement’s key features include:
■

The ability to create service requests

8.1.1.11, Rev. A

21


■

Transaction carousel

■

Tile-based records

■

Siebel Open UI framework across all views

For more information about Siebel eService Customer Self-Service Portal functionality, see Siebel
eService Administration Guide for Siebel Open UI on the Siebel Bookshelf.

RF 1030: Siebel Open UI Partner Portal
Siebel Partner Portal for Siebel Open UI has been made available in Siebel Fix Pack 8.1.1.11, so
certain processes and views within the application have been redesigned to work with Siebel Open
UI. Customers who plan to deploy Siebel Partner Portal on Siebel Open UI now will have access to
this Partner Portal application through a new object manager. Customers who use Siebel Partner
Portal in standard interactivity or high interactivity can continue to use their existing object manager
from previous Siebel releases.
Some of the changes in Siebel Partner Portal for Siebel Open UI include:
■

Pre-Login Launch Page. A pre-login launch page is now available with a configurable news
carousel and a transaction carousel. Customers can configure banners and icons to launch URLs
or Siebel application screens.

■

Post-Login Home Page. A post-login home page is available with a configurable news carousel
and a transaction carousel. Customers can configure banners and icons to launch URLs or Siebel
application screens.

■

Application-Level Menu. The application-level menu has a new look and feel with Notifications
and Search. By default, only the Home screen tab is visible. As users navigate to more screens,
more screen tabs are added.

■

New Partner Self-Registration. The partner self-registration flow has been redesigned to
require fewer steps to complete the process and a new user interface has been provided.

■

Partner Employee Self-Registration. The partner employee self-registration flow has been
redesigned to require fewer steps to complete the process and a new user interface has been
provided.

■

Partner Locator. The user interface has been redesigned so that Search applets and Search
results are now in the same view.

■

User interface redesign. The user interface has been redesigned for the following Partner
Portal screens:
■
■

Info Center

■

22

Partner Program

Product Catalog

8.1.1.11, Rev. A


Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011,
and RF 1137
This topic describes the functionality provided by RF 967, RF 1011, and RF 1137.

RF 967: Enhanced Data Capture for EDC Integration
NOTE: You must have installed ACR 539 to be able to implement RF 967. ACR 539 was first provided
in Siebel Fix Pack 8.1.1.3. For more information about ACR 539, see Siebel Maintenance Release
Guide, Version 8.1.1.x (for version 8.1.1.1 through version 8.1.1.4) on My Oracle Support.
RF 967 allows users to access the functionality in the Health Sciences suite, and allows the
applications to work together to improve the end-to-end process. RF 967 also provides users with
the ability to capture additional data for EDC integration.
For more information about enhanced data capture for EDC integration, see Siebel Clinical Trial
Management System Guide on the Siebel Bookshelf.

RF 1011: Data-Driven Clinical Trip Reports
RF 1011 improves base trip reports and includes the following enhancements:
■

The ability to design separate trip report templates based on protocol, region, and visit type.
Users see only the relevant templates for their protocol, region, and visit type.

■

Allows users to capture several data points and complete several tasks by using dynamic
questions and checklists to focus on completing trip reports during site visits.

■

Provides a new Summary view to give users an overall view of the trip report completion status.

■

Provides a new Snapshot view to give users a picture of subject enrollment statuses while the
users are at the site.

■

Provides the ability to capture additional data during case reports from trips to reduce the need
for customization at the customer’s end.

For more information about enhanced data-driven clinical trip reports, see Siebel Clinical Trial

RF 1137: Payment Enhancements
RF 1137 provides Clinical Payment enhancements that allow users to process split and revert
payments and to capture country-specific VAT amounts. Some visit activities are paid to multiple
payees based on the site contracts, and the payments can be split to pay different people. An
example of this would be a payment for a complete blood screening, where 60% of the payment
needs to go the lab and 40% of the payment needs to go to the investigator. The Clinical Payments
enhancements allow users to revert payments to modify their underlying details. Finally, users can
capture the VAT amounts paid and summarize them at the protocol, region, and site levels.
RF 1137 includes the following enhancements:
■

The ability to define split details for any payment activity at the site level based on site contracts.
These details are used to generate payments for every subject who completes this activity.

8.1.1.11, Rev. A

23


■

The ability to consolidate payments generated for the same payee into a single payment record.

■

The ability to copy split details from one activity to multiple activities through a single action.

■

The ability to remove split details from multiple payment activities through a single action.

■

The ability to revert payment activities before the payments are made. The activities can be
updated and reprocessed for payment.

■

Provides a new field at the site payment level to capture the VAT amount paid.

■

Rolls up the VAT amount from the site level to the region level and to the protocol level so that
users can obtain a consolidated view of the VAT amounts at each of the three levels.

For more information about payment enhancements for Siebel Clinical, see Siebel Clinical Trial

RF 1059: Siebel Catalog Browse Enhancements
Siebel Catalog Browse has been enhanced for Siebel Open UI to provide a new and improved user
experience. By incorporating new Siebel Open UI controls for catalog, category and a product
selection, the user is able to browse and shop a catalog within a single HTML page with better visual
indicators that prevent the need for drilling down. The Browse Catalog user experience supports the
features Add To Cart, Customize, and Edit Promotion. The Product Compare and Parametric Search
provide the same features that have been provided in high interactivity, but with improvements to
the layout of each view.

RF 1061: Siebel Open UI Chat
Siebel Open UI Chat is a customer-contact channel that allows a user to chat with a customer-service
representative (agent) in real time if they encounter a problem, thus allowing the agent to
troubleshoot a user’s problem and be able to resolve it successfully. It allows companies to interact
with their Web site visitors in new ways and turns their Web site into a live environment. The new
and improved user experience makes it easier for agents to accept multiple chat sessions and work
on them.
Siebel Open UI Chat provides the following benefits:
■

Online customer support

■

Reduces customer support costs

■

Improves customer satisfaction and loyalty

■

Converts more visitors to customers

■

Reduces shopping cart abandonment

For more information about Siebel Open UI Chat, see Siebel Chat Guide on the Siebel Bookshelf.

24

8.1.1.11, Rev. A


Siebel Loyalty Enhancements: RF 1095 and RF 1222
This topic describes the Siebel Loyalty enhancements in Siebel Fix Pack 8.1.1.11.

RF 1095: Siebel Loyalty Promotion and Designer Workflow
RF 1095 provides support for the Siebel Loyalty Promotion Designer functionality with the Siebel
Open UI user interface framework.

RF 1222: Siebel Loyalty Enhancements
Siebel Fix Pack 8.1.1.11 provides the following enhancements to the Siebel Loyalty application:
■

Bucket Promotion Transaction Expiry. The start date for calculating the expiration date of
points earned by a member for accrual transactions that update promotion attributes can be
either the processing date or the creation date of the last transaction for the user.

■

Parent-Child Transaction Cancellation. If a transaction that rolls up points from a child
member to a parent member is cancelled, then the transaction that accrues points to the parent
member is also cancelled. The points are redeemed from the parent member and credited to the
appropriate point block.

■

Promotion Import. Users can import one or more loyalty promotions to their Siebel Loyalty
implementation. They can associate the imported program with a new program or with an
existing program.

■

Redemption Performance. The LOY Redemption Web service now includes a method called
ProcessRealTimeRedemption that reduces the time that it takes to process real-time redemption
requests.

For more information about the Siebel Loyalty enhancements provided in Siebel Fix Pack 8.1.1.11,
see Siebel Loyalty Administration Guide on the Siebel Bookshelf.

RF 1128: Siebel Open UI Field Service Dispatch Board
Siebel Field Service Dispatch Board for Siebel Scheduling has been redesigned to work with Siebel
Open UI. Users who deploy Siebel Open UI will have access to the Dispatch Board.
This enhancement includes the following new features:
■

Improved date picker

■

Show More/Show Less functionality for employees in the Dispatch Board

■

Color-coding of employee names based on employee attributes

■

Ability to change activity duration using drag and drop

■

Display of all overlapping activities

■

Configurable activity attributes for color coding

■

Ability to select the days to be displayed on Dispatch Board using user preferences.

8.1.1.11, Rev. A

25


Note the following about interactivity:
■

Users who continue to deploy their application in high interactivity will have access to their
existing Dispatch Board.

■

Users who have the Siebel Integration with Oracle Real-Time Scheduler for scheduling purposes
will continue to use ORS Dispatch Board.

For more information about Siebel Field Service Dispatch Board for Siebel Open UI, see Siebel Field
Service Guide on the Siebel Bookshelf.

RF 1129: Siebel Hospitality: Siebel Open UI Function
Space Diary
RF 1129 provides Function Space Diary functionality on Siebel Open UI for the Siebel Group Sales
and Event Management application. The Function Space Diary provides a graphical user interface for
visually managing function space bookings at properties.
This enhancement includes the following functionality that allows users to do the following:
■

Modify bookings using drag and drop, extend and shrink, and direction function edit capabilities

■

Personalize diary settings to best fit their job responsibilities

■

Manage complex bookings such as reserves, options, overbooks, and unreserved space

■

View daily group availability directly from the diary

RF 1129 also provides enhanced usability features that include new search and filter capabilities,
improved mouse-over tooltips, and a detailed legend.
These enhanced features allow users to quickly and easily manage function space inventory for a
property from a single location. This improves user efficiency and shortens the length of time
required to make changes to function agendas.
For more information about Siebel Hospitality, see Siebel Hospitality Guide on the Siebel Bookshelf.

RF 1131: Siebel Marketing for Siebel Open UI
RF 1131 provides CK Editor and Marketing calendars for Siebel Open UI. Users can now access CK
Editors and Marketing calendars on any device, and using any browser.
For more information about Siebel Marketing for Siebel Open UI, see Siebel Marketing Installation
and Administration Guide on the Siebel Bookshelf.

26

8.1.1.11, Rev. A


RF 1166: Customer Order Management Administration
Views for Siebel Open UI
RF 1166 allows product and pricing administration views to be rendered in Siebel Open UI. RF 1166
also enables edit promotion user interface and Unified Messaging Framework (UMF)
recommendations in Siebel Open UI. These capabilities are accessible from quote or sales order
views.
NOTE: The Configurator structure view and iLog constraint views are not certified in Siebel Open UI.
Users who require these views must access them from the high-interactivity application.

RF 1189: Siebel Calendar Integration
RF 1189 provides an integration between the Siebel Calendar and any CalDAV-compliant client,
including native iOS and Android calendars.
This integration provides the following functionality:
■

Exposes a user’s Siebel Calendar as an additional calendar in the native device calendar or inside
popular desktop applications, such as Microsoft Outlook or Lotus Notes. (Note that desktop
applications might require third-party plug-ins.)

■

Allows users to capture customer meetings in the device that they use every day, without
accessing the Siebel application directly.

For more information about configuring this type of integration for the Siebel Calendar, see
1574546.1 (Article ID) on My Oracle Support. See also the relevant parameters in Siebel System
Administration Guide on the Siebel Bookshelf.

RF 1192: Siebel Disconnected Mobile
RF 1192 provides the Disconnected Mobile Server framework for Siebel CRM applications. For more
information about Siebel Disconnected Mobile, see Siebel Mobile Guide: Disconnected on the Siebel
Bookshelf. See also “RF 1193: Siebel Disconnected Mobile for Service” on page 27.

RF 1193: Siebel Disconnected Mobile for Service
Siebel Disconnected Mobile for Service allows field service technicians to access and update
information related to their work when they are not connected to a network. When connectivity is
available, all of the updates that field service technicians make are automatically updated to the
server incrementally, and updates that were made on the server while the technician was offline are
incrementally downloaded to the mobile device. The Siebel Disconnected Mobile for Service
application uses the Siebel Open UI framework to deliver a user experience that is contemporary and
well-suited for iPad and other mobile devices. Technicians can use Siebel application metadata that
is defined in views and applets to extend and configure the Siebel Disconnected Mobile for Service
application with other objects that they choose. They can also write client-side Javascript to
implement business logic when the technicians are offline.

8.1.1.11, Rev. A

27


This enhancement includes the following key features that allow users to do the following:
■

View Service Activity details and child items such as child information, affected assets, and
service history

■

Check parts availability and place an order for unavailable parts

■

Update the status of an activity to Accept, Enroute, In Progress, Done, and so forth

■

Track time, parts, and expenses

■

Create RMA

■

Capture asset readings

RF 1202: Siebel Installation and Patching
Enhancements
Beginning with Siebel Fix Pack 8.1.1.11, each Fix Pack release is packaged as a base release. The
Siebel Enterprise Server and Siebel Web Server Extension installations install the OUI base and the
current Fix Pack using a one-step process. The installation interface has been improved to provide a
new look and feel for installing Siebel Enterprise Server and Siebel Web Server Extension. The
complete installation flow is now displayed on the left side of the screen to show key steps and the
progress of the installation. RF 1202 also includes built-in postinstallation validation so that users
can verify that the installation completed successfully, and installations now reference the log files
to help users with the verification.

Enhancements to Patch Installation
RF 1202 enhances the patching model to provide more reliable results. For users who have an
existing installation of version 8.1.1 through version 8.1.1.10 and who want to upgrade to version
8.1.1.11, the new Siebel Enterprise Server and Siebel Web Server Extension patch installers rename
the existing Oracle Home directory to the backup directory and install the new release into the
existing location. The necessary server configurations and custom application files are automatically
applied to the new instance. A report is generated at the end of the migration process to identify any
conflicts between custom files and the files delivered by the Siebel Fix Pack installation. This allows
customers to decide if they want to keep the custom changes. Customers can also optionally roll back
the current version and revert to the previously installed software version.
RF 1202 provides the following benefits:
■

A flexible framework to support installing future Siebel CRM releases

■

A consistent user experience for new installations and patch installations

■

A streamlined flow for installation and patching

■

Improved reliability for installation and patching

■

Improved performance for installation and patching

28

8.1.1.11, Rev. A

A ■ Configuration Instructions for Enhancements and Updates

For more information about these enhancements in Siebel Fix Pack 8.1.1.11, and for instructions for
performing both new installations and patch installations, see the Siebel Installation Guide for the
operating system you are using. See also “Installing the Siebel Fix Pack” on page 11.

RF 1214: JMS Multithreading Support
RF 1214 allows users to operate the EAI JMS Transport in a multithreaded mode, which allows nondependent message architectures to scale more efficiently with higher loads.

RF 1239: Siebel Search Enhancement: Siebel Open UI
Find
Siebel Open UI Find gives users a choice of several different ways to locate records: Query by
Example, Search (OSES), and Find. Within Search Center, users can select Find categories or OSES
Search categories, enter their criteria in the Find Criteria dialog box, and then drill down in the Find
Results view.
Siebel Open UI Find provides the following benefits:
■

Access from the main application toolbar

■

Real-time database queries against predefined fields

■

Independence from the search engine (OSES): the object type determines which method is used

■

Record retention until the next search

■

Filtering by visibility

Note that you must perform configuration changes to implement this feature. For more information,
see “Instructions for RF 1239” on page 30.
For more information about Siebel Search, see Siebel Search Administration Guide on the Siebel
Bookshelf.

Configuration Instructions for
Enhancements and Updates
This topic contains configuration instructions for some of the enhancements and updates provided in
version 8.1.1.11, which are listed in “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on
page 19.
NOTE: In general, it is only necessary to perform the configuration tasks in this section if you want
to implement the enhancements that they are for.

8.1.1.11, Rev. A

29

A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11

In general, you perform the instructions described in the subtopics listed below after you install the
current Siebel Fix Pack, as described in “Installing the Siebel Fix Pack” on page 11. However, some of
these instructions might include steps that you must perform before you install. For this reason, it
is strongly recommended that you review all of the configuration instructions before you install the
Siebel Fix Pack.
NOTE: For more information about activities performed in Siebel Tools, see Using Siebel Tools and
Configuring Siebel Business Applications. For more information about activities performed in the
Siebel application, see Siebel Applications Administration Guide and related books. These guides are
available on the version 8.1/8.2 Siebel Bookshelf on Oracle Technology Network (OTN) at http://
www.oracle.com/technology/documentation/siebel.html.
This topic contains the following subtopics:
■

“Instructions for RF 1239” on page 30

Instructions for RF 1239
Use the following procedure to enable the Find Results view.

To enable the Find Results view
1

Log into Siebel Tools, and using Object Explorer, navigate to the Screen object.

2

Expand the Screen object and query for Search View Screen.

3

Configure the Inactive property value as follows:
■

If you are using the high-interactivity version of the application, set the Inactive property for
"Find All Results View" to True.

■

If you are using the Open UI version of the application, set the Inactive property for "Search
Find Results View" to True.

4

Stop the Siebel Server.

5

Compile and deploy the repository file.

6

Restart the Siebel Server.

Quick Fixes Included in Siebel Fix Pack
8.1.1.11
NOTE: The table in this topic, Table 4 on page 31, includes only the Quick Fixes included in Siebel
Fix Pack 8.1.1.11. For information about the Quick Fixes included in previous Siebel Fix Pack 8.1.1.x
releases, see the applicable Siebel Maintenance Release Guide on My Oracle Support. For information
about accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases,
see “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.

30

8.1.1.11, Rev. A


Siebel Quick Fix releases are developed to address immediate critical issues for specific customers,
and can be installed on top of Siebel Fix Packs. Quick Fixes address a small number of defects, and
the fixes are typically rolled into the next available Fix Pack for wider distribution to the Siebel
Business Applications customer base. Testing for Quick Fixes is focused and is usually limited to
verifying that the fix works on the specific platforms that the affected customer is using.
CAUTION: If you do not see your Quick Fix number in the table or in any similar table for prior Siebel
Fix Pack 8.1.1.x releases, then do not install the latest Siebel Fix Pack 8.1.1.x. This list is updated
for each new Siebel Fix Pack. Wait until your Quick Fix is listed before applying the latest Fix Pack.
If you have questions, contact Global Customer Support or your Oracle representative.

Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

10643165

10643175

8.1.1 [21112]

QF0020

8.1.1.11

10586035

10586036

8.1.1 [21112]

QF00BR

8.1.1.11

10566360

10568728

8.1.1 [21211]

QF1102

8.1.1.11

10582011

10582013

8.1.1.1 [21211]

QF0165

8.1.1.11

10643136

10643426

8.1.1.1 [21211]

QF0186

8.1.1.11

10582480

10582482

8.1.1.1 [21211]

QF1104

8.1.1.11

10587512

10587636

8.1.1.1 [21211]

QF1106

8.1.1.11

10588493

10588494

8.1.1.1 [21211]

QF7101

8.1.1.11

10588150

10588151

8.1.1.1 [21211]

QF7102

8.1.1.11

10588152

10588153

8.1.1.1 [21211]

QF7102

8.1.1.11

10588164

10588165

8.1.1.1 [21211]

QF7102

8.1.1.11

10588504

10588505

8.1.1.1 [21211]

QF7102

8.1.1.11

10589256

10589261

8.1.1.1 [21211]

QF7102

8.1.1.11

10587512

10591433

8.1.1.1 [21211]

QF7103

8.1.1.11

10643136

10643322

8.1.1.2 [21215]

QF0227

8.1.1.11

13521643

8.1.1.2 [21215]

QF02CX

8.1.1.11

14073432

14041232

8.1.1.2 [21215]

QF02CY

8.1.1.11

13894904

13936415

8.1.1.2 [21215]

QF02CY

8.1.1.11

13090315

13242164

8.1.1.2 [21215]

QF2213

8.1.1.11

14142816

14142914

8.1.1.2 [21215]

QF2220

8.1.1.11

14064853

14065397

8.1.1.2 [21215]

QF2220

8.1.1.11

14147782

14147879

8.1.1.2 [21215]

QF2220

8.1.1.11

8.1.1.11, Rev. A

31


Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

13710359

14349921

8.1.1.2 [21215]

QF2221

8.1.1.11

13912242

13923220

8.1.1.2 [21215]

QF2221

8.1.1.11

14343300

14393709

8.1.1.2 [21215]

QF2221

8.1.1.11

13889223

13889292

8.1.1.2 [21215]

QF2222

8.1.1.11

12565537

14499716

8.1.1.2 [21215]

QF2222

8.1.1.11

14361048

14361090

8.1.1.2 [21215]

QF2222

8.1.1.11

12561457

13817841

8.1.1.3 [21219]

QF03CK

8.1.1.11

12561457

14585617

8.1.1.3 [21219]

QF03CK

8.1.1.11

12561457

16926503

8.1.1.3 [21219]

QF03CK

8.1.1.11

13876727

13881076

8.1.1.3 [21219]

QF03CS

8.1.1.11

13840378

13867104

8.1.1.3 [21219]

QF03CU

8.1.1.11

13793684

14068819

8.1.1.3 [21219]

QF03CV

8.1.1.11

14354700

14354902

8.1.1.3 [21219]

QF03CZ

8.1.1.11

13865802

13875976

8.1.1.3 [21219]

QF03DA

8.1.1.11

13692820

16404807

8.1.1.3 [21219]

QF03DR

8.1.1.11

12561457

12529920

8.1.1.3 [21219]

QF3303

8.1.1.11

12561457

13585590

8.1.1.4 [21225]

QF0475

8.1.1.11

13976274

13979557

8.1.1.4 [21225]

QF0480

8.1.1.11

14054095

14070215

8.1.1.4 [21225]

QF0484

8.1.1.11

13976875

13993421

8.1.1.4 [21225]

QF0487

8.1.1.11

13886892

13890678

8.1.1.4 [21225]

QF0488

8.1.1.11

11677160

14031862

8.1.1.4 [21225]

QF0489

8.1.1.11

14059444

14146770

8.1.1.4 [21225]

QF0490

8.1.1.11

12747643

13480638

8.1.1.4 [21225]

QF0492

8.1.1.11

14128017

14128045

8.1.1.4 [21225]

QF0493

8.1.1.11

14086230

14090290

8.1.1.4 [21225]

QF0497

8.1.1.11

13692820

14292049

8.1.1.4 [21225]

QF0498

8.1.1.11

14146462

14247909

8.1.1.4 [21225]

QF0499

8.1.1.11

13710359

16430128

8.1.1.4 [21225]

QF04AL

8.1.1.11

14113292

14145147

8.1.1.4 [21225]

QF05BA

8.1.1.11

32

8.1.1.11, Rev. A


Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

12807300

12652414

8.1.1.5 [21229]

QF0511

8.1.1.11

13059364

13059431

8.1.1.5 [21229]

QF0541

8.1.1.11

12641734

12806531

8.1.1.5 [21229]

QF0562

8.1.1.11

12561457

13817850

8.1.1.5 [21229]

QF0591

8.1.1.11

13555867

13569966

8.1.1.5 [21229]

QF0596

8.1.1.11

13626477

13630693

8.1.1.5 [21229]

QF0596

8.1.1.11

11714954

13850154

8.1.1.5 [21229]

QF05AA

8.1.1.11

13703793

13693322

8.1.1.5 [21229]

QF05AB

8.1.1.11

13878942

8.1.1.5 [21229]

QF05AD

8.1.1.11

12986061

13051247

8.1.1.5 [21229]

QF05AE

8.1.1.11

13710359

13727202

8.1.1.5 [21229]

QF05AG

8.1.1.11

14000130

13986493

8.1.1.5 [21229]

QF05AP

8.1.1.11

14211018

14162249

8.1.1.5 [21229]

QF05AP

8.1.1.11

14148737

14216990

8.1.1.5 [21229]

QF05AR

8.1.1.11

13791769

13949623

8.1.1.5 [21229]

QF05AU

8.1.1.11

13987456

14064395

8.1.1.5 [21229]

QF05AV

8.1.1.11

14108022

14179596

8.1.1.5 [21229]

QF05AY

8.1.1.11

14070368

14076086

8.1.1.5 [21229]

QF05AZ

8.1.1.11

13636380

13641364

8.1.1.5 [21229]

QF05BC

8.1.1.11

13742027

13742069

8.1.1.5 [21229]

QF05BD

8.1.1.11

14160171

14175943

8.1.1.5 [21229]

QF05BF

8.1.1.11

14320292

14320317

8.1.1.5 [21229]

QF05BG

8.1.1.11

14113718

14238254

8.1.1.5 [21229]

QF05BJ

8.1.1.11

14394151

14365035

8.1.1.5 [21229]

QF05BK

8.1.1.11

14238628

14249892

8.1.1.5 [21229]

QF05BM

8.1.1.11

13991317

14035495

8.1.1.5 [21229]

QF05BN

8.1.1.11

13981408

14007909

8.1.1.5 [21229]

QF05BP

8.1.1.11

14197591

14224529

8.1.1.5 [21229]

QF05BY

8.1.1.11

14199189

14205625

8.1.1.5 [21229]

QF05BZ

8.1.1.11

14134980

14778486

8.1.1.5 [21229]

QF05CT

8.1.1.11

8.1.1.11, Rev. A

33


Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

13976875

14248261

8.1.1.5 [21229]

QF05DI

8.1.1.11

14078329

14094932

8.1.1.5 [21229]

QF05DO

8.1.1.11

10643402

16402383

8.1.1.5 [21229]

QF05DY

8.1.1.11

14006440

16283969

8.1.1.5 [21229]

QF05EF

8.1.1.11

12561457

13409300

8.1.1.5 [21229]

QF4501

8.1.1.11

12747643

14119117

8.1.1.5 [21229]

QF4503

8.1.1.11

13519322

8.1.1.6 [21233]

QF0610

8.1.1.11

13710359

14088486

8.1.1.6 [21233]

QF0633

8.1.1.11

13844669

14029638

8.1.1.6 [21233]

QF0634

8.1.1.11

12561457

14215289

8.1.1.6 [21233]

QF0637

8.1.1.11

14046255

14230212

8.1.1.6 [21233]

QF0640

8.1.1.11

14134341

14404731

8.1.1.6 [21233]

QF0647

8.1.1.11

14057921

14092708

8.1.1.6 [21233]

QF0651

8.1.1.11

14323604

14370922

8.1.1.6 [21233]

QF0652

8.1.1.11

14012946

16082346

8.1.1.6 [21233]

QF0665

8.1.1.11

14220155

16207069

8.1.1.6 [21233]

QF0672

8.1.1.11

12971571

13528849

8.1.1.6 [21233_3]

8.1.1.6
[21233_3]

8.1.1.11

12641734

13792236

8.1.1.7 [21238]

QF0715

8.1.1.11

12381104

13947326

8.1.1.7 [21238]

QF0717

8.1.1.11

13861430

8.1.1.7 [21238]

QF0720

8.1.1.11

12561457

13897099

8.1.1.7 [21238]

QF0723

8.1.1.11

14006036

14006069

8.1.1.7 [21238]

QF0726

8.1.1.11

14006266

14006294

8.1.1.7 [21238]

QF0726

8.1.1.11

13918287

14125390

8.1.1.7 [21238]

QF0729

8.1.1.11

13885280

13929545

8.1.1.7 [21238]

QF0732

8.1.1.11

13871314

13886867

8.1.1.7 [21238]

QF0733

8.1.1.11

14009394

14009411

8.1.1.7 [21238]

QF0734

8.1.1.11

14092901

14102632

8.1.1.7 [21238]

QF0736

8.1.1.11

13904224

13904414

8.1.1.7 [21238]

QF0742

8.1.1.11

34

8.1.1.11, Rev. A


Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

13710359

14188296

8.1.1.7 [21238]

QF0743

8.1.1.11

13870820

13871430

8.1.1.7 [21238]

QF0744

8.1.1.11

13886892

13900761

8.1.1.7 [21238]

QF0746

8.1.1.11

11720901

14262788

8.1.1.7 [21238]

QF0749

8.1.1.11

14012946

14091595

8.1.1.7 [21238]

QF0750

8.1.1.11

13840903

14057597

8.1.1.7 [21238]

QF0751

8.1.1.11

13920155

14047155

8.1.1.7 [21238]

QF0753

8.1.1.11

13976875

14382120

8.1.1.7 [21238]

QF0754

8.1.1.11

14386986

14382476

8.1.1.7 [21238]

QF0755

8.1.1.11

13975467

14189851

8.1.1.7 [21238]

QF0756

8.1.1.11

10584817

14343234

8.1.1.7 [21238]

QF0757

8.1.1.11

14343234

14687602

8.1.1.7 [21238]

QF0757

8.1.1.11

14138314

14142051

8.1.1.7 [21238]

QF0758

8.1.1.11

14260395

14349279

8.1.1.7 [21238]

QF0760

8.1.1.11

13943071

14135418

8.1.1.7 [21238]

QF0762

8.1.1.11

14011901

14080109

8.1.1.7 [21238]

QF0765

8.1.1.11

14376458

14408398

8.1.1.7 [21238]

QF0768

8.1.1.11

14085022

14095078

8.1.1.7 [21238]

QF0773

8.1.1.11

14569957

16070105

8.1.1.7 [21238]

QF0778

8.1.1.11

14569957

16010612

8.1.1.7 [21238]

QF0778

8.1.1.11

14569957

14569957

8.1.1.7 [21238]

QF0778

8.1.1.11

14108022

14550602

8.1.1.7 [21238]

QF0781

8.1.1.11

13920155

14556000

8.1.1.7 [21238]

QF0782

8.1.1.11

10565866

14776624

8.1.1.7 [21238]

QF0795

8.1.1.11

14113718

14825307

8.1.1.7 [21238]

QF07AU

8.1.1.11

14054095

16000374

8.1.1.7 [21238]

QF07BC

8.1.1.11

13692820

16460533

8.1.1.7 [21238]

QF07DP

8.1.1.11

13555867

16666233

8.1.1.7 [21238]

QF07DZ

8.1.1.11

14059444

16815621

8.1.1.7 [21238]

QF07DZ

8.1.1.11

14146462

16683769

8.1.1.7 [21238]

QF07EL

8.1.1.11

8.1.1.11, Rev. A

35


Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

12561457

13683395

8.1.1.7 [21238]

QF1701

8.1.1.11

12747643

14080595

8.1.1.7 [21238]

QF1703

8.1.1.11

16006248

8.1.1.7 [21238]

QF1705

8.1.1.11

10520097

8.1.1.8_8.2.2.1 [23012]

QF0000001

8.1.1.11

13886892

14519760

8.1.1.8_8.2.2.1 [23012]

QF0000002

8.1.1.11

14092901

14516814

8.1.1.8_8.2.2.1 [23012]

QF0000005

8.1.1.11

13976274

14519620

8.1.1.8_8.2.2.1 [23012]

QF0000006

8.1.1.11

14514993

14526260

8.1.1.8_8.2.2.1 [23012]

QF0000008

8.1.1.11

14343300

14461322

8.1.1.8_8.2.2.1 [23012]

QF0000011

8.1.1.11

13912242

14313408

8.1.1.8_8.2.2.1 [23012]

QF0000013

8.1.1.11

13944628

14755084

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

13889223

14548509

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

14064853

14065429

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

14147782

14212722

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

14361048

14361117

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

13939333

14783589

8.1.1.8_8.2.2.1 [23012]

QF0000014

8.1.1.11

12565537

14474876

8.1.1.8_8.2.2.1 [23012]

QF0000018

8.1.1.11

13976875

14380887

8.1.1.8_8.2.2.1 [23012]

QF0000022

8.1.1.11

14146462

16197727

8.1.1.8_8.2.2.1 [23012]

QF0000024

8.1.1.11

14146462

14840689

8.1.1.8_8.2.2.1 [23012]

QF0000024

8.1.1.11

13876727

15872113

8.1.1.8_8.2.2.1 [23012]

QF0000027

8.1.1.11

13529123

15917320

8.1.1.8_8.2.2.1 [23012]

QF0000032

8.1.1.11

13908101

14666012

8.1.1.8_8.2.2.1 [23012]

QF0000035

8.1.1.11

13692820

16451131

8.1.1.8_8.2.2.1 [23012]

QF0000049

8.1.1.11

13981385

16546532

8.1.1.8_8.2.2.1 [23012]

QF0000051

8.1.1.11

13860086

16699143

8.1.1.8_8.2.2.1 [23012]

QF0000053

8.1.1.11

14148737

16901734

8.1.1.8_8.2.2.1 [23012]

QF0000067

8.1.1.11

10589736

10589738

8.1.1.8_8.2.2.1 [23012]

QF0801

8.1.1.11

12971571

16399785

8.1.1.8_8.2.2.1 [23012_7]

8.1.1.8_8.2.2.1
[23012_7]

8.1.1.11

36

8.1.1.11, Rev. A

A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11

Table 4.


Base Bug ID

Bug ID

Fix Pack Base

Quick Fix
Version

Merged Into
Fix Pack

13886892

16610574

8.1.1.9_8.2.2.2 [23016]

QF0001052

8.1.1.11

14553387

14732680

8.1.1.9_8.2.2.2 [23016]

QF1001

8.1.1.11

Resolved Bugs in Siebel Fix Pack
8.1.1.11
The table in this topic provides a list of resolved bugs that are included in Siebel Fix Pack 8.1.1.11.
Customers using version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x are advised to install the latest
8.1.1.x Fix Pack.
NOTE: For information about the bug fixes included in previous Siebel Fix Pack 8.1.1.x releases, see
the applicable Siebel Maintenance Release Guide on My Oracle Support. For information about
accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases, see
“Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.
Unless specifically noted in the table, all known anomalies from the base version remain unresolved.
NOTE: Although Siebel Fix Packs are cumulative, the Resolved Bugs table only includes information
about the Fix Pack described in this guide.
For each release, the Resolved Bugs table includes the following columns:
■

Issue Addressed. The description of the issue.

■

Bug ID. The tracking number for the bug associated to the product defect.

■

Base Bug ID. The tracking number for the product defect associated with the bug.

■

Subcomponent. The second-level categorization for the product defect.

■

Special Instructions. Yes in this column means that in order to incorporate the fix into your
Siebel implementation, you must make some configuration changes to your Siebel repository file
using Siebel Tools.

NOTE: If you have installed a Quick Fix, see “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on
page 30.

8.1.1.11, Rev. A

37


Table 5 lists the bugs that were resolved in Siebel Fix Pack 8.1.1.11.

Table 5.


Issue Addressed

Bug ID

Base Bug
ID

Subarea

Special
Instructions

Siebel Application
Integration
Infrastructure
If the SAI Siebel Resource Adapter
is deployed and set to use
"CredentialsMapping", then the
adapter cannot reuse an opened
connection to the Siebel EAI
Object Manager, and it quickly
maxes out of available connections

16393876

Resource
Adapter

When users enter the
SERVICE_NAME value and then
press Test Connection, they
receive the following error
message: "Unable to connect
SQLGate = 66000. Listener
refused the connection with the
following error: ORA-12505, TNS:
listener does not currently know of
SID given in connect descriptor"

16301601

Resource
Adapter

When the Siebel SAI Extension has
been imported and its preferences
have been set in Jdev, when users
try to deploy it into WebLogic, the
process fails at the final step with
the following error message:
"Error occurred while deploying
resource adapter to web logic
server"

16608066

Resource
Adapter

Services

38

8.1.1.11, Rev. A


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

Subarea

When users deploy an RA, launch
the RA Deployment Wizard again,
click on the RA.xml Edit page, click
Cancel, and then click Next to
deploy the RA, they receive the
following error message:
"Validation failed. Some of the
required parameters are not saved
for ra.xml file creation."

13828375

Inbound SOAP
Services

Allows Inbound, Outbound, and
ReST XSD to be deployed with the
DDOnly and
CustomRolesAndPolicies security
models

14083712

Inbound SOAP
Services

When a bulk request is generated
to modify an order that deletes an
asset (Prod A) from a
customizable product with the rule
"Prod 1" requires "Prod A", the
bulk request status remains as
Processing, a crash file is
generated, and bulk request
processing never completes

14008471

Asset Based
Ordering

When a bulk request is defined for
an account and products that are
not in the default organization and
that have the same names as
those in the default organization
are used, the "Component
Product,<xx> in 'ABO Bulk
Request Actions' is not valid.
Product does not exist in the
product definition" error message
occurs when the request is
submitted

14508716

Special
Instructions

Asset Based
Ordering

Siebel Apps Customer Order
Management
Bulk Requests

8.1.1.11, Rev. A

39


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

Hidden attributes are displayed n
the ABO Bulk Request Actions list
applet

13442120

When Service Start Date or
Service End Date values are
updated through Bulk Requests
when the mode is Quote, the
values for Service Start Date or
Service End Date are not carried
over to quote line items

16240554

Asset Based
Ordering

With Bulk Orders, promotions
cannot be separated into separate
objects

16528068

Asset Based
Ordering

Custom field values in the Bulk
Request Action business
component are not copied in order
line items

10578441

Asset Based
Ordering

Bulk Requests exception error
messages are not generated
correctly

16409339

When users add a child product to
an existing customizable product
and then apply a promotion, the
record is not updated correctly

16035792

Promotion
Issues

Bulk Requests does not throw an
error message for Scope = All
when the Promotion Instance limit
is exceeded

16035852

Promotion
Issues

Dynamic hide with the Check Box
UI control does not work
consistently for subproducts
whose component products have
even sequence numbers

16013807

Administration

When an object name contains a
large number of characters, the
cache memory does not work
correctly for that object

16165996

Special
Instructions

Asset Based
Ordering

Administration

14372244

Subarea

Configurator

Customizable Prod/
Configurator

40

8.1.1.11, Rev. A


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

When remote configurator has
been enabled and a promotion is
being used, attributes are
duplicated when the Get Instance
method of the Remote Complex
Object Instance Service is used

14822197

This fix provides the following
Configurator enhancements:

16495554

APIs

An error message appears
because RCOIS takes the start
date of products that were
previously queried for

16061336

APIs

There are duplicate XML tags for
the Integration component

14649437

BackOffice
Integration

The field length of the Integration
Component field is longer than its
corresponding business
component field

14649229

BackOffice
Integration

Cfg_ItemChanged is called with
the incorrect old and new product
quantities after SetAttribute has
been actioned in
Cfg_ChildItemChanged

16556405

Special
Instructions

APIs

Runtime

■

Makes the Orderable Check
Flag a property that users can
use instead of it being checked
as the default setting for ADD
and DEFAULT Instantiation.

■

Moves InputPACPropSet to the
workflow level to provide
flexibility.

■

Subarea

Within the
ConfiguratorWebChannelBegin
Config workflow, if the
SkipCfgEligibilityCheck value
is set to N, eligibility and
compatibility is not calculated
for ADD, SET, and LOAD
operations, but it is calculated
if the value is set to Y

8.1.1.11, Rev. A

41


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

Subarea

Within Configurator, when an error
message displays and the users
refresh Internet Explorer and then
click the Explanation button, the
application crashes

16672876

User Interface

When the LineItemICField
property is used in a child product,
when users click Done, the SBLBPR-00162 and SBL-EAI-04381
error messages occur

16991639

Special
Instructions

User Interface

Integrations
Product bundle sync fails from PIM
to the Siebel application

16785875

In version 8.1.1.10, the order
payload that comes to AIA from
the Siebel application does not
contain the dates in UTC format

16817458

When a collection run is delayed
from its scheduled time, the BRM
Due Date is pushed for the next
action item in the scenario and
ODI fetches the updated due dates
from the Billing Relationship
Management Collection views to
the Siebel EIM tables, but after an
EIM job is run, the Due Date
information is not updated

16832532

16249414

AIA for Comms

The start date is incorrect in the
Siebel Web service that AIA uses
to create or sync products

16785731

16178601

AIA for Comms

ACR 474: Integration object field
type and length do not correspond
to the underlying business
component field type and length

14584941

When an ATP check is performed
for the second line item in an
order, the line number displays as
1

16534260

42

16222817

AIA for Comms
AIA for Comms

AIA

16002920

AIA

8.1.1.11, Rev. A


Table 5.


Issue Addressed

Bug ID

Base Bug
ID

Subarea

After an order is successfully
completed, the Billing Profile
Name and Profile Link information
is not updated in the Billing Items
applet

16759099

16753234

AIA

When users create three accounts
(BA1, SA1, SA2) with the
hierarchy as parent account = BA1
and child accounts = SA1 and SA2,
create an order from the SA1 child
account, click Order # to open the
order, update the Created Date
field to the current date in the
sales order, and then try to change
the service account, the Service
Account applet does not display
any accounts

16767983

16758710

AIA

AIA: Updates from Distributed
Order Orchestration to the Siebel
application fail and the status is
not updated in the Siebel order's
line items

16533624

14832738

DOO

When users revise an order to
change the ship-to address at the
line-item level and submit the
order, they receive the following
error message: "A cross-reference
was not found for attribute site in
source system SIEBEL."

16760274

16598377

DOO

Orchestration line items are not
able to accept multiple rows for
the same line

16534177

15850331

DOO

When users change the ship-to
address of an order at the line
level and then submit the order,
they receive the following error
message: "A cross-referenced
value was not found for attribute
site in source system SIEBEL"

16534291

16283422

DOO

Users cannot submit an order with
different Ship To and Bill To
address

16534343

16196454

Special
Instructions

DOO

8.1.1.11, Rev. A

43


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

The Account Sync workflow errors
out

16196286

Required Start Date and Required
End Date cannot be set using the
SWI Product Import business
service

16759679

MDM - Product

ACR 474: With SWI Product
Import, child products are
removed from relationships during
updates

16542367

Special
Instructions

MDM - Customer

10600005

Subarea

MDM - Product

Order Administration
Within Sales Order > Catalog >
Favorites, when users check an
existing compound product that is
not also a customizable product,
find Frame Relay Network in the
sample database, create a sales
order and add Frame Relay
Network as a line item, select Save
As Favorite from the Order menu,
create a new sales order, navigate
to the Catalog > Favorites detail
view, select the F1 favorite and
click Add Items, they receive the
following error message: "This
operation is not available for readonly field "Network Element Type"
(SBL-DAT00402)."

10602319

Memory usage in version 8.1.1.10
of the application is much higher
than in version 8.1.1.8

16284798

Copy Service

16021526

Quote/Order
Validation

Product Administration
Within Administration - Data >
Favorites > Product Favorite Item
List > Attributes, users can delete
attributes that were defined as
required at the product level

16233197

Products

In version 8.1.1.9, no records
display within Catalog > Navigator

16474459

Products

44

8.1.1.11, Rev. A


Table 5.

Base Bug
ID

Issue Addressed

Bug ID

Subarea

Within Documentation
Administration > Literature
Administration > Translations,
users are allowed to associate
literature items in different
languages than the application
language

16172319

Products

In version 8.1.1.9 of eConfigurator
running in Open UI mode, the
sequence of the Save, Cancel,
Done, Finish It, and Verify buttons
is the reverse of the order of the
buttons in high-interactivity mode

16280009

Products

With the application running on
Windows 7 with Internet Explorer
8, and when a product has a large
structure, when users customize
the product in eConfigurator, when
they scroll down to reach the
product and select or deselect it,
the session is refreshed and the
control remains at that product

13687128

Special
Instructions

Scenario Builder

Product Offers
Within Open UI mode, when users
navigate from Site Map >
Administration - Product screen,
navigate to the Product Offers
view, and then navigate to the
Response - Actions view, the
fourth-level tabs display one level
higher than they should

14367870

16518161

Administration

ACR 643: The Recommendation
applet displays products that are
outside of the effective date range

15953513

Run time

When users accept an offer to
apply a promotion to an existing
assets, they receive error
messages

16215933

Run time

Product Promotions

8.1.1.11, Rev. A

45

Here are the key points on how to use this guide:- This guide applies to Siebel Fix Pack 8.1.1.11. It provides installation, enhancement, configuration, quick fix, and bug fix information for this release. - Use this guide along with the Siebel Installation Guide for your operating system. You may also need to refer to guides for previous 8.1.1.x releases.- You can install 8.1.1.11 as a patch on an existing 8.1.1 or prior 8.1.1.x installation, or as a new installation. - Always check My Oracle Support for the latest revision of this guide. - Verify availability

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