A presentation by Ashley Unitt (CTO, NewVoiceMedia). Presentation date 22-May-2013.

1. Why is WebRTC important to us?
Ashley Unitt, CTO

2. Commercially in Confidence
• Company
– ContactWorld platform launched 2006
– Customer retention rate 97% since
launch, 100% in 2011
• Company Structure
– UK based sales, marketing, service delivery
and development teams
– Trust Site – 99.999% SLA
Performance, availability, security are in
our operational DNA
• Customer base
– 150+ customers
– 300 Call centres in 29 countries
– 8,000+ Agents
NewVoiceMedia Quick Facts
Best
Technology
Partnership
Professional
Services
Category
Best
Improvement
Strategy

3. Commercially in Confidence
How will WebRTC change the world?
"Within a matter of weeks, we will have over 1 billion
users using a WebRTC enabled browser.”
- Justin Uberti, GoogleIO 2013

4. Commercially in Confidence
Telcos today
• Infrastructure
• Universal addressing

5. Commercially in Confidence
What changes?
• We don’t need universal
addressing any more
• Every App or website
can be an island

6. Commercially in Confidence
h9p://www.spacegoo.com/chess/

7. Commercially in Confidence
What changes?
• The infrastructure can
be simplified

8. Commercially in Confidence
What changes?
• It’s easier to use the
right channel(s)
• Video becomes
ubiquitous?

9. Commercially in Confidence
What changes?
• Better
communication
through better
information

10. Commercially in Confidence
Our plans
• Integrating WebRTC
into click to call and
web chat
• Providing in-browser
agent
communications
• Support video
contact centres

11. Commercially in Confidence