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Financial institutions were built for the physical 
distribution of paper in a localized network 
Financial institutions need to design for the digital 
distribution of data in a globalized network
from Physical to Digital 
from Channel to Access 
from Product to Customer
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE 
* Foundation Capital, 2014
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
Revenues Expenses 
October 2011 
Launch of X.commerce API October 2011 
Launch of X.commerce API 
June 2013 
Launch of mobile API June 2013 
Launch of mobile API
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE 
Every single smart computer 
science person I’ve had look into it 
has reached the same conclusion 
— Blockchain is a fundamental 
breakthrough in technology 
“ 
Mark Andreessen ” 
http://techcrunch.com/2014/02/12/marc-andreessen-tech-is-still-recovering-from-a-depression/
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
from Physical to Digital 
= component-based finance 
from Channel to Access 
from Product to Customer
from Physical to Digital 
= component-based finance 
from Channel to Access 
from Product to Customer
WEB/TABLET “SCREENS” 
7–10 times 
per month 
CALL CENTRE, IVR & VOICE RESPONSE 
BRANCH 
5–10 times 
per month 
5–10 times 
per month 
ATM 
3–5 times 
per month 
MOBILE 
20–30 times 
per month 
2016 
Digital interactions with 
banks will outnumber 
branch interactions 300 to 1
Barclays took 13 years to get two million 
customers using internet banking. 
It took just two months to reach 
that number for mobile banking. 
The average Barclays customer visits a 
branch less than twice a month and uses the 
mobile app 26 times a month
Only 5% of customer interaction in the banking 
industry will be in branch by 2017 
– BBVA
The old channel thing …
Augmented digital has no channels
CHANNELS 
Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future 
PRESENTATION LAYER 
MULTICHANNEL LAYER 
LEGACY LAYER
ACCESS 
Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
You need to be social because 
that’s where your customers are.
Average Facebook user has 338 friends* 
2,000 Likes = 676,000 Views 
Average cost to gain a registration: €1.33 
Average cost to gain a fully KYC processed customer: €16.70 
* Pew Research
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer 
= build communities
The Future of Banking

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The Future of Banking

  • 1.
  • 2.
  • 3. Financial institutions were built for the physical distribution of paper in a localized network Financial institutions need to design for the digital distribution of data in a globalized network
  • 4. from Physical to Digital from Channel to Access from Product to Customer
  • 5.
  • 6.
  • 7.
  • 8. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 9. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 10. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 11. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 12. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 13. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 14. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE * Foundation Capital, 2014
  • 15. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 16. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 17. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 18. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 19. Revenues Expenses October 2011 Launch of X.commerce API October 2011 Launch of X.commerce API June 2013 Launch of mobile API June 2013 Launch of mobile API
  • 20. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 21. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 22. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE Every single smart computer science person I’ve had look into it has reached the same conclusion — Blockchain is a fundamental breakthrough in technology “ Mark Andreessen ” http://techcrunch.com/2014/02/12/marc-andreessen-tech-is-still-recovering-from-a-depression/
  • 23. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 24. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 25. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 26. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 27. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 28.
  • 29.
  • 30.
  • 31. from Physical to Digital = component-based finance from Channel to Access from Product to Customer
  • 32. from Physical to Digital = component-based finance from Channel to Access from Product to Customer
  • 33. WEB/TABLET “SCREENS” 7–10 times per month CALL CENTRE, IVR & VOICE RESPONSE BRANCH 5–10 times per month 5–10 times per month ATM 3–5 times per month MOBILE 20–30 times per month 2016 Digital interactions with banks will outnumber branch interactions 300 to 1
  • 34. Barclays took 13 years to get two million customers using internet banking. It took just two months to reach that number for mobile banking. The average Barclays customer visits a branch less than twice a month and uses the mobile app 26 times a month
  • 35. Only 5% of customer interaction in the banking industry will be in branch by 2017 – BBVA
  • 36. The old channel thing …
  • 37. Augmented digital has no channels
  • 38. CHANNELS Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future PRESENTATION LAYER MULTICHANNEL LAYER LEGACY LAYER
  • 39. ACCESS Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future
  • 40.
  • 41. from Physical to Digital = component-based finance from Channel to Access = rearchitect the core from Product to Customer
  • 42. from Physical to Digital = component-based finance from Channel to Access = rearchitect the core from Product to Customer
  • 43.
  • 44. RETAIL BANKING PRIVATE BANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 45.
  • 46.
  • 47. You need to be social because that’s where your customers are.
  • 48. Average Facebook user has 338 friends* 2,000 Likes = 676,000 Views Average cost to gain a registration: €1.33 Average cost to gain a fully KYC processed customer: €16.70 * Pew Research
  • 49. from Physical to Digital = component-based finance from Channel to Access = rearchitect the core from Product to Customer = build communities

Editor's Notes

  1. September 2014 Barclays Mobile Apps have been downloaded more than 5 million times since launch in 2012, and are being accessed 17.5 million times a week Barclays Mobile Apps move over £4 billion ($7 billion) a month (US$2,500 every second / $160,000 every minute) The bank is cutting 1,700 customer-facing jobs from the branch network