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The Future of Banking
1.
2.
3. Financial institutions were built for the physical
distribution of paper in a localized network
Financial institutions need to design for the digital
distribution of data in a globalized network
4. from Physical to Digital
from Channel to Access
from Product to Customer
19. Revenues Expenses
October 2011
Launch of X.commerce API October 2011
Launch of X.commerce API
June 2013
Launch of mobile API June 2013
Launch of mobile API
22. RETAIL BANKING
PRIVATE BANKING
COMMERCIAL BANKING
TRANSACTION BANKING
INVESTMENT BANKING
INSURANCE
Every single smart computer
science person I’ve had look into it
has reached the same conclusion
— Blockchain is a fundamental
breakthrough in technology
“
Mark Andreessen ”
http://techcrunch.com/2014/02/12/marc-andreessen-tech-is-still-recovering-from-a-depression/
31. from Physical to Digital
= component-based finance
from Channel to Access
from Product to Customer
32. from Physical to Digital
= component-based finance
from Channel to Access
from Product to Customer
33. WEB/TABLET “SCREENS”
7–10 times
per month
CALL CENTRE, IVR & VOICE RESPONSE
BRANCH
5–10 times
per month
5–10 times
per month
ATM
3–5 times
per month
MOBILE
20–30 times
per month
2016
Digital interactions with
banks will outnumber
branch interactions 300 to 1
34. Barclays took 13 years to get two million
customers using internet banking.
It took just two months to reach
that number for mobile banking.
The average Barclays customer visits a
branch less than twice a month and uses the
mobile app 26 times a month
35. Only 5% of customer interaction in the banking
industry will be in branch by 2017
– BBVA
47. You need to be social because
that’s where your customers are.
48. Average Facebook user has 338 friends*
2,000 Likes = 676,000 Views
Average cost to gain a registration: €1.33
Average cost to gain a fully KYC processed customer: €16.70
* Pew Research
49. from Physical to Digital
= component-based finance
from Channel to Access
= rearchitect the core
from Product to Customer
= build communities
Editor's Notes
September 2014
Barclays Mobile Apps have been downloaded more than 5 million times since launch in 2012, and are being accessed 17.5 million times a week
Barclays Mobile Apps move over £4 billion ($7 billion) a month (US$2,500 every second / $160,000 every minute)
The bank is cutting 1,700 customer-facing jobs from the branch network