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Escape Analysis Paralysis Critical Thinking in Action
Tap into your Organisation’s Potential I wish we knew at HP what we know at HP. Lew Platt, former CEO, Hewlett-Packard Fritolay  saved $600m from creativity training. 4 Creativity training helped IBM save 25% of meeting time with the same quality of output. 4 “ 85% of the (consulting) project fee is spent accumulating knowledge we already possess.”   1 Texas Instruments, 3M, Eastman-Kodak, Shell, NASA, ABN-AMRO and DuPont have run specific creative problem solving training. 4 Critical Thinking Novartis’ policies include an incident evaluation procedure using root cause analysis and facilitating best practice sharing. 5 “ Top-down interventions can provide excellent results in the short term, but the response soon drops off.”  3 “ Many of today’s supply chain ‘pain points’ were identified as early as 1993…, and several companies are still struggling to efficiently eliminate – or even reduce – those problems.”  2 ,[object Object],[object Object],[object Object],[object Object],[object Object],Toyota, Otis Elevator and Shell apply root cause analysis for quality control. 5
Types of Problems Desired (Expectation/ Standard) Current Deviation End State Design Repair Improve
The Need for Critical Thinking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factors that Influence  Problem Solving/Decision Making Luck favours the prepared mind.  Louis Pasteur Environment S tyle O utcome P rocess T echniques
‘ Principles’ of Effective Problem Solving/Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues
Identify Issues Critical Thinking Methodology –  Identify Issues Define problem as undesirable deviation from an expectation or standard ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Diagnostics/ Health Check Submit/Brainstorm Issues Cluster Issues Check Lists/ Business Measures/ Reporting Structured List of Potential Business Problems Structure in Critical Thinking Tool
Critical Thinking Methodology –  Select Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],Select Problem Business Problem Identified Assess/vote using Critical Thinking Tool Structured List of Potential Business Problems Consensus Analysis
Critical Thinking Methodology –  Find Root Cause(s) Find Root Cause(s) ,[object Object],[object Object],[object Object],Validated Root Causes Defined  (‘5 Whys’) ‘ What is the cause of…’    Define immediate causes of preceding statements Identified Business Problem
Critical Thinking Methodology –  Develop Alternatives Develop Alternative Solutions ,[object Object],[object Object],[object Object],Potential Solutions Identified  ‘ What is required for…’    Define pre-requisites to achieve inverse of root cause or to eliminate root cause    Define pre-requisites to achieve purpose Validated Root Causes  ,[object Object],[object Object],[object Object]
Assess Implications Critical Thinking Methodology –  Assess Implications ,[object Object],[object Object],[object Object],Selected Solution(s) ‘ What is the implication of…’    Determine positive and negative consequences Potential Solutions
Compile Action Plan Critical Thinking Methodology –  Compile Action Plan Action Plan & Measures ‘ What is required for…’    Determine action steps for implementation Selected Solution(s)  Deadline Responsibility Confirmation Action Post-Value Pre-Value KPIs
Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose
Critical Thinking Methodology –  Define Purpose Define Purpose Solved State/ New State Defined New Requirement ‘ What is the purpose of…’     Determine structure of purposes
Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
Critical Thinking Methodology –  State Position/Claim State Position/ Claim Position/Claim defined ,[object Object],[object Object],[object Object],[object Object],[object Object]
Critical Thinking Methodology –  Assess Reasons/Objections Assess Reasons/ Objections ,[object Object],[object Object],[object Object],Assumptions and Premises articulated ‘ Because…but…’    Define reasons (support) and objections (oppose)    Evaluate validity and strength Position/Claim defined
Software Tools Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
Demo Example
[object Object],[object Object],[object Object],[object Object],[object Object],Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],More than ever, an education that emphasises general problem solving skills will be important.  Bill Gates
Escape Analysis Paralysis Critical Thinking in Action 2 day Seminar 28-29 May [email_address]

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Escape Analysis Paralysis

  • 1. Escape Analysis Paralysis Critical Thinking in Action
  • 2.
  • 3. Types of Problems Desired (Expectation/ Standard) Current Deviation End State Design Repair Improve
  • 4.
  • 5. Factors that Influence Problem Solving/Decision Making Luck favours the prepared mind. Louis Pasteur Environment S tyle O utcome P rocess T echniques
  • 6.
  • 7. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Compile Action Plan Critical Thinking Methodology – Compile Action Plan Action Plan & Measures ‘ What is required for…’  Determine action steps for implementation Selected Solution(s) Deadline Responsibility Confirmation Action Post-Value Pre-Value KPIs
  • 14. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose
  • 15. Critical Thinking Methodology – Define Purpose Define Purpose Solved State/ New State Defined New Requirement ‘ What is the purpose of…’  Determine structure of purposes
  • 16. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
  • 17.
  • 18.
  • 19. Software Tools Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
  • 21.
  • 22. Escape Analysis Paralysis Critical Thinking in Action 2 day Seminar 28-29 May [email_address]

Notes de l'éditeur

  1. Objective: Give overview & establish Critical Thinking Approach as good business practice. Three comments, by way of introduction: The approach does not preclude gut feel and experience Vertical vs lateral thinking We will refer to real examples of problem solving from all spheres of human endeavour, including business. In explaining the methodology and describing the functionality of the Critical Thinking Tool, we will use generic examples.