3. Types of Problems Desired (Expectation/ Standard) Current Deviation End State Design Repair Improve
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5. Factors that Influence Problem Solving/Decision Making Luck favours the prepared mind. Louis Pasteur Environment S tyle O utcome P rocess T echniques
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7. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues
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13. Compile Action Plan Critical Thinking Methodology – Compile Action Plan Action Plan & Measures ‘ What is required for…’ Determine action steps for implementation Selected Solution(s) Deadline Responsibility Confirmation Action Post-Value Pre-Value KPIs
14. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose
15. Critical Thinking Methodology – Define Purpose Define Purpose Solved State/ New State Defined New Requirement ‘ What is the purpose of…’ Determine structure of purposes
16. Critical Thinking Methodology Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
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19. Software Tools Develop Alternative Solutions Assess Implications Compile Action Plan Find Root Cause(s) Select Problem Identify Issues Define Purpose State Position/ Claim Assess Reasons/ Objections
Objective: Give overview & establish Critical Thinking Approach as good business practice. Three comments, by way of introduction: The approach does not preclude gut feel and experience Vertical vs lateral thinking We will refer to real examples of problem solving from all spheres of human endeavour, including business. In explaining the methodology and describing the functionality of the Critical Thinking Tool, we will use generic examples.