1. Successful Communication
Strategies at CSU
DIVISION OF FACILITIES MANAGEMENT

2. Quotation-Communication
'Then you should say what you
mean,' the March Hare went on.
'I do,' Alice hastily replied; 'at least—at
least I mean what I say—that's the
same thing, you know.' 'Not the same
thing a bit!' said the Hatter.
'You might just as well say that
"I see what I eat" is the same
thing as "I eat what I see"!„
Alice's Adventures in Wonderland by Lewis Carroll
Admin Future Focus 2012 | CSU

3. Why is it Important?
•Communication is central in the lives of humans and our
engagement with each other
•Even more so when we live in a world where computer programs
and systems are designed to „communicate‟ and „respond‟ in
ways or contexts that put at risk quality communication…instant
but how effective?
How does this relate to work at CSU?
Admin Future Focus 2012 | CSU

4. What do we mean?
•Communication is a transaction between two or more people, with
all participants having an active role in the process.
•One person transmits a message to another and must ensure that
the message is delivered clearly.
•A recipient /listener takes delivery of the message and must be an
attentive. Effective communication takes place only when the
recipient clearly understands the message that the transmitter
intended to send.
• How does this happen at CSU?
Admin Future Focus 2012 | CSU

5. Key Issues?
The six (6) key challenges posed by working at CSU
•“Presence”
•where are my team/supervisor/clients
•“Spontaneity”
•Expectation of response…instant, delayed
• “Logistics”
•CSU is BIG!
Admin Future Focus 2012 | CSU

6. Key Issues?
•“Complexity”
•CSU is complex
•“Cohesiveness and Connection”
•What is the connection…do I know you how does it relate to me??
•What's in it for me??
•“Supervision and Accountability”.
•Attitude, motivation, direction, support, responsibility
Admin Future Focus 2012 | CSU

7. Three(3) Key Areas
To tackle these challenges you need to focus on three key areas:
•Systems
•Technology
• Communication….how what ,where, why ,and when
• But….how does this happen at CSU?
The
Systems Technology
Message
Admin Future Focus 2012 | CSU

8. Tool Box
Examples of Systems/technology/communication
•The use of CSU Communicator
•Example
•Effective use of Video Conferencing ( desktop and video
meetings)
•Example
•The Teleconference meeting- how to avoid “white noise” and
improve the quality of the meeting and outcomes?
•Example
•Meeting management ( 3 steps to planning an effective CSU
meeting- my 5 point meeting agenda)
•Example
Admin Future Focus 2012 | CSU

9. Email!!!
Email management made simple …start working “on” you Inbox
not in it!
Inbox
• Reply
• Waiting
• Mail
Admin Future Focus 2012 | CSU

10. Questions
Communication stratigies
Three key areas to work on
• Get organised
Systems
• Use the right “tool”-training..get
Technology prepared
• What,when,why.how and by
Communication who
Admin Future Focus 2012 | CSU