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How to Use Twitter Infographic 2.0

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Cheryl Lawson
Cheryl Lawson

Since my first Twitter Tips Infographic went viral, I decided to update the infograhic and the slideshare for my presentation at the 2013 #smtulsa conference. This version has updated tips and a couple of case studies. 1. What happens when a customer Tweets something bad, and 2. how not to piss people off with your Tweets. If you use, please credit Cheryl Lawson and @Partyaficionado Get the infographic image via Partyaficionado.com/Twitter

Self Improvement
1 of 37
Bit Rebels 17,910 Views
Edudemic 12,810 views
@Alyssa_Milano RT
How businesses should use Twitter A customer service case study As witnessed live Sunday 09-12-2010 By Cheryl Lawson @PartyAficionado (updated 9-5-2011)
When a customer has an issue…
Respond
Don’t Fear it, Get on it
The customer may still be unhappy
Relate
Fix
Address
Win!
Deliver
Keep Winning
But wait…… There’s more
There is a new Football Season upon us
#RamonWOW
Case Study #2
?
Yikes!
Smart 
How to Use Twitter Infographic 2.0
How to Use Twitter Infographic 2.0

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How to Use Twitter Infographic 2.0