On January 28, 2013, we introduced a new way to define ideal customer service. We had a lot of fun putting together our concept of Hero-Class Customer Service™, a concept that stems from the belief that every delivery of superior customer service involves a hero of some sort.
We thought a Slideshare presentation would be a great way to capture the different qualities that make up Customer Service Heroes.
From Superman to Spiderman, here is what it takes to be Customer Service Hero.
2. customersthatstick.com
In 2012, we began searching for a term to
describe customer service that is both
amazing in its quality and impressive in its
delivery.
For years, we had used many of the usual
terms…
8. customersthatstick.com
In a world filled with poor
service, administrative hassles,
and a digitally-distracted
populace, the attention and focus
great customer service reps give
their customers makes them
heroic…
9. customersthatstick.com
Here are the qualities of a
Customer Service Hero.
Coincidentally, many of our
favorite superheroes have the
same qualities…
11. The Right Tools
(Batman)
Like Batman’s utility
belt, Customer Service
Heroes have the tools
at their disposal to
deliver a great
customer experience.
14. Ability to Thrive in
Difficult Environments
(Aquaman)
Customer Service
Heroes have the ability
to thrive in
environments that
others cannot -- and
doing so only makes
them stronger.
16. Super Speed
(The Flash)
Customer Service
Heroes are lightning
quick. Even when the
solution is not not
quick, the response
should be.
17. Thrives On a Team
(Justice League of
America)
Some jobs are too big for
one person. Sometimes,
even the best Customer
Service Heroes cannot do
it alone.
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21. Photo Credits
Blonde woman (credit)
Book cover (credit)
Super hero on cover (credit)
Batman and Robin (DC Comics)
Aquaman (DC Comics)
DC Comics and Marvel Comics: This SlideShare presentation
contains images from the copyrighted websites DCComics.com
and Marvel.com. It is believed that use of these materials
qualifies as fair use under United States Copyright Law. If you are
the holder of this copyright and object to its use, please contact
us at info <at> customersthatstick.com.
Invisible Woman (Marvel)
Justice League (DC Comics)
Batgirl (DC Comics)
Superman (DC Comics)
Spiderman (Marvel)
The Flash (DC Comics)