Leadership Skills for Frontline Managers

Leadership Skills for Your
Frontline Managers
The NetSpeed Leadership® Training System

Executive Briefing

©2012 NetSpeed Learning Solutions

Objectives
• Explore the importance of leadership
development for competitive advantage.
• Overview the NetSpeed Leadership®
blended training system.
• Introduce virtual tools to support social
learning.

© 2012 NetSpeed Learning Solutions. All rights reserved. 2

Housekeeping

• Close other programs.
• Use Chat to send a message to the
Presenters.
• Interact using Chat, Polling, and Status
Icons
• To maximize your screen size, press F11
now.


Send a Chat Message


Status Icons


Opening Poll

What is driving your organization’s desire to
develop your frontline leaders?


The Gap

75% of organizations cite leadership
development as important
23% say they are effective at developing
leaders internally

Source: 2010, i4cp


Chat: Why the Gap?

Why is there a 50% gap? Why do
organizations find it challenging to develop
leaders internally?


Our Story


Leadership Development

“Given the volatility of the last
year and the accelerated pace of
change in the economy,
companies should be treating
leadership development as both
an urgent survival tactic and a
business opportunity.”

Jay Jamrog
SVP/Research
i4cp


Demographic Shift

• Every single day, more than 10,000 baby
boomers reach the age of 65.
• This will be true every day for the next 19
years.

Lada Nikravan
CLO


Four Trends

• Globalization
• Climate Change
• Demographic Shifts
• Digital Lifestyle and Work

Source: Leadership 2030 (Hay Group)


Globalization

• Agile and collaborative
• Culturally sensitive
• Able to think strategically


Climate Change

• Change agents
• Balance competing demands:
- financial success
- social responsibility
- environmental custodianship


Demographic Shifts

• Need to attract, motivate and retain
diverse teams
• Develop and promote diverse
individuals


Digital Lifestyle and Work

• Harness the skills of digital natives
• Foster collaboration
• Openness, integrity and sincerity


Chat

What is the impact of these four trends on
frontline leaders in your organization?


Leadership requires a
new approach, new mind-
set, and new skills.

Charlene Li
Open Leadership


Command and Open and
Control? Collaborative?


Would You Agree?

Engaging, motivating, and developing talent
is a source of competitive advantage.


Would You Agree?

Baby Boomer retirements make it imperative
that organizations develop their leadership
pipelines.


Would You Agree?

Skilled supervisors and managers are better
able to retain valued employees.


Libraries

Knowledge Bases Classroom Training

Field Experts
Communities

Online Performance Support

NetSpeed Leadership®
1. Face-to-face Classroom Training (3 hour
modules) or Webinar Training (90-minute
sessions)
2. Post-class reinforcement (Electronic
Magazine, NetSpeed On The Job™, and
NetSpeed Coach®
3. NetSpeed Administrator™
(to report the impact of training)


Gyroscope
A device that
keeps you
aligned as you
are pulled in
many directions


The Guidelines:
Your Leadership Gyroscope
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust


Collaboration

“For most people success is
measured in wealth and fame
and power. For me, success is
measured by how many
shining eyes are around me.”

Ben Zander
Conductor
Boston Philharmonic Orchestra


The Guidelines:
Your Leadership Gyroscope
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust


Excellence
“Be a yardstick of quality.
Some people aren’t used to an
environment where excellence
is expected.”
Steve Jobs
Founder, Apple


The New Blend


The New Blend

E-learning Podcasting
Instructor-led web training Video
Podcasting Wikis or Knols
E-books Blogs

Instructor-led classroom Brown-bag lunch seminars
Public speakers Book groups
Industry conferences Mentoring
Consult a colleague


Learners in the New Blend

• Assume greater responsibility for their learning
• May meet face-to-face upfront to begin building
relationships then move to virtual learning
• Share knowledge and experiences
• Create and post content
• May convene several times in web-conference
training sessions
• Interact with peers in and out of the virtual
classroom


Virtual Learning Evolves


Three Tracks – 24 Modules

Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules

Available for classroom and virtual delivery


Post-Class Reinforcement

Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator


Job Aid Card

Distributed at end of f2f class
Emailed after a virtual class


NetSpeed Learning Center


Electronic Magazine



Online Performance Support Tool



Available 24/7 for one year; can be emailed


NetSpeed Coach®


“All training impact begins with
the individual.”
Robert O. Brinkerhoff
Telling Training’s Story


Individual Impact


Manager or Third Party

Provide manager’s feedback (Level III)
Skill Improvement
Effectiveness
Behavioral Examples
Manager responds to third-party questions
Participant may view manager’s feedback
Participant may view an aggregate of 3+ third-
party assessments


Manager’s Observations


Evaluation Results


NetSpeed Administrator™
Tracks the progress of each participant per
session
Provides participant evaluation data (Level II)
Shows summary impact information (Level III)
Application
Skill Improvement
Effectiveness
Behavioral Examples


NetSpeed Fast Tracks™


Integrated Learning System
• Keyword Searchable
• Podcasts
• Videos
• Knols (units of knowledge)
• Blogs
• Insights (expert interviews via podcast)
• Three authoring levels: content manager, designated
authors, peer authors
• Scheduled asynchronous courses


New Blend Options

1. Leadership Webinar Series – 90-minute
webinars by subscription
2. Virtual Facilitator Trainer Certification (prepares
trainers for virtual delivery)
3. Ability to blend synchronous with asynchronous
learning at NetSpeed Fast Tracks™


The New Blend

NetSpeed On The Job NetSpeed Fast Tracks
NetSpeed Coach (Video, Blogs, Knols)
NetSpeed Leadership
(virtual)

NetSpeed Leadership Ongoing coaching
(face-to-face) and managerial
support


Video Podcast


Class Blog

Blogs may be “owned” by designated authors.
Blogs may also be added to online courses.


Avatar Podcast


Expert Insight Interviews

Audio
12 – 15 minutes
Short podcasts
Downloadable

Keeping Your Best People with Beverly Kaye


Knols

Performance Appraisal on Purpose by Cynthia Clay


“The central challenge for
organizations today is how to leverage
learning consistently, quickly and
effectively into improved performance.”
Robert O. Brinkerhoff
Telling Training’s Story


Developing Your Leaders
• Deliver instructor-led (face-to-face or virtual)
• Blend it with asynchronous assignments at NetSpeed Fast
Tracks™
• Add video, podcasts, blogs and knols to build learner-
centric programs
• Reinforce learning transfer with post-class tools
• Encourage peer-to-peer collaboration and problem-solving


Instructor- Flexible
Led

Practical

Blended
Collaborative


2012 Promotion

• 20% discount on all programs or services
• Minimum of $15,000 (net)
• Paid in full by July 31, 2012


Q&A


Leadership Skills for Frontline Managers

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