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Transition to Management
The Other Side of the Desk
June 17, 2014
©2014 NetSpeed Learning Solutions
© 2014 NetSpeed Learning Solutions. All rights reserved.
Objectives
• Identify specific leader behaviors
linked to the Leadership Guidelines
• Stay balanced and on track in the
face of shifting priorities and
unpredictable challenges
• Lead with confidence in a virtual
world
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 3
Housekeeping
• Close other programs.
• Use Chat to send a message to the Presenters.
• Interact using Chat, Polling, and Status Icons.
• To maximize your screen size, press F11 now.
© 2014 NetSpeed Learning Solutions. All rights reserved.
Send a Chat Message
© 2014 NetSpeed Learning Solutions. All rights reserved.
Send a Chat Message
© 2014 NetSpeed Learning Solutions. All rights reserved.
Status Icons
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 7
Opening Poll
What is driving your organization’s desire to
develop your new leaders?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 8
Leadership Assessment
Have you downloaded
and completed the
Leadership Assessment
tool?
http://netspeedlearning.com/leadership/assessment/
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 9
The Gap
75% of organizations cite leadership
development as important
23% say they are effective at developing
leaders internally
Source: 2010, i4cp
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 10
Leadership Development
“Given the volatility of the last
year and the accelerated pace of
change in the economy,
companies should be treating
leadership development as both
an urgent survival tactic and a
business opportunity.”
Jay Jamrog
SVP/Research
i4cp
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 11
Demographic Shift
• Every single day, more than 10,000 baby
boomers reach the age of 65.
• This will be true every day for the next 19
years.
Lada Nikravan
CLO
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 12
Training Your Leaders
© 2014 NetSpeed Learning Solutions. All rights reserved.
NetSpeed Leadership®
1. Face-to-face Classroom Training (24, 3-hour
modules)
2. Webinar Training modules (24, 90-minute
sessions)
3. Post-class online reinforcement tools
4. NetSpeed Administrator™
(to report the impact of training)
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2013 NetSpeed Learning Solutions. All rights reserved. 14
Gyroscope
A device that keeps you
aligned as you are pulled
in many directions
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 15
The Guidelines:
Your Leadership Gyroscope
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 16
Leadership Guidelines
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 17
A leader’s mood is
contagious and sets the tone
for the work climate
Create an Optimistic
Climate
How does the leader’s mood
set the tone for a team?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 18
Leader Behavior:
I frequently find ways to celebrate
the progress made by teams and
individuals.
Create an Optimistic
Climate
What advice would you give a
new manager who wanted to
celebrate more?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 19
Leadership Strength
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 20
Leadership Guidelines
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 21
Promote Collaborative
Relationships
Open-handed give and take is
mandatory in an effective, fast paced,
organization
What evidence tells you that
open-handed give and take is
the norm in an organization?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 22
Promote Collaborative
Relationships
Leader Behavior:
I actively encourage honest
feedback and input from others.
5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 23
Leadership Strength
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 24
Leadership Guidelines
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 25
Encourage Exceptional
Performance
The competitive landscape requires that
we set and consistently achieve stretch
goals
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 26
Leader Behavior:
I address performance problems
quickly and constructively.
Encourage Exceptional
Performance
What is the impact when the
leader fails to address
performance problems well?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 27
Leadership Strength
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 28
Leadership Guidelines
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 29
Focus for High Impact
A disciplined approach enables us to
stay on course in the face of
unpredictable change
Give an example of a
“disciplined approach” inside
an organization.
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 30
Focus for High Impact
Leader Behavior:
I skillfully plan and execute assignments.
5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 31
Leadership Strength
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 32
Leadership Guidelines
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 33
Cultivate Trust
Lack of trust cripples an organization’s
ability to perform
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 34
Cultivate Trust
Leader Behavior:
I assume people have good intentions.
How does this assumption
affect the leader’s behavior?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 35
Cultivate Trust
What are examples of trust busters at work?
What are examples trust builders at work?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 36
Leadership Strength
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 37
Leadership Poll
What kind of leader are you?
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 38
Virtual Leadership
To maximize this leadership strength in a virtual
world, my best advice is….
© 2014 NetSpeed Learning Solutions. All rights reserved.
Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules
Available for classroom and virtual delivery
© 2014 NetSpeed Learning Solutions. All rights reserved.
Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 41
Insights and Actions
Share one insight or one action you intend to
take now.
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 42
Complete the Survey
Receive:
• Three seats in the next NetSpeed Leadership
webinar (Delegating Smartly on July 8)
• A link to view the slides from this webinar
© 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 43
Q & A
© 2014 NetSpeed Learning Solutions. All rights reserved. 44

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Transition to Management: The Other Side of the Desk

  • 1. Transition to Management The Other Side of the Desk June 17, 2014 ©2014 NetSpeed Learning Solutions
  • 2. © 2014 NetSpeed Learning Solutions. All rights reserved. Objectives • Identify specific leader behaviors linked to the Leadership Guidelines • Stay balanced and on track in the face of shifting priorities and unpredictable challenges • Lead with confidence in a virtual world
  • 3. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 3 Housekeeping • Close other programs. • Use Chat to send a message to the Presenters. • Interact using Chat, Polling, and Status Icons. • To maximize your screen size, press F11 now.
  • 4. © 2014 NetSpeed Learning Solutions. All rights reserved. Send a Chat Message
  • 5. © 2014 NetSpeed Learning Solutions. All rights reserved. Send a Chat Message
  • 6. © 2014 NetSpeed Learning Solutions. All rights reserved. Status Icons
  • 7. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 7 Opening Poll What is driving your organization’s desire to develop your new leaders?
  • 8. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 8 Leadership Assessment Have you downloaded and completed the Leadership Assessment tool? http://netspeedlearning.com/leadership/assessment/
  • 9. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 9 The Gap 75% of organizations cite leadership development as important 23% say they are effective at developing leaders internally Source: 2010, i4cp
  • 10. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 10 Leadership Development “Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.” Jay Jamrog SVP/Research i4cp
  • 11. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 11 Demographic Shift • Every single day, more than 10,000 baby boomers reach the age of 65. • This will be true every day for the next 19 years. Lada Nikravan CLO
  • 12. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 12 Training Your Leaders
  • 13. © 2014 NetSpeed Learning Solutions. All rights reserved. NetSpeed Leadership® 1. Face-to-face Classroom Training (24, 3-hour modules) 2. Webinar Training modules (24, 90-minute sessions) 3. Post-class online reinforcement tools 4. NetSpeed Administrator™ (to report the impact of training)
  • 14. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2013 NetSpeed Learning Solutions. All rights reserved. 14 Gyroscope A device that keeps you aligned as you are pulled in many directions
  • 15. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 15 The Guidelines: Your Leadership Gyroscope 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 16. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 16 Leadership Guidelines 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 17. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 17 A leader’s mood is contagious and sets the tone for the work climate Create an Optimistic Climate How does the leader’s mood set the tone for a team?
  • 18. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 18 Leader Behavior: I frequently find ways to celebrate the progress made by teams and individuals. Create an Optimistic Climate What advice would you give a new manager who wanted to celebrate more?
  • 19. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 19 Leadership Strength
  • 20. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 20 Leadership Guidelines 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 21. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 21 Promote Collaborative Relationships Open-handed give and take is mandatory in an effective, fast paced, organization What evidence tells you that open-handed give and take is the norm in an organization?
  • 22. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 22 Promote Collaborative Relationships Leader Behavior: I actively encourage honest feedback and input from others. 5 – Frequently 4 – Sometimes 3 – Occasionally 2 – Rarely 1 – Almost Never
  • 23. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 23 Leadership Strength
  • 24. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 24 Leadership Guidelines 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 25. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 25 Encourage Exceptional Performance The competitive landscape requires that we set and consistently achieve stretch goals
  • 26. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 26 Leader Behavior: I address performance problems quickly and constructively. Encourage Exceptional Performance What is the impact when the leader fails to address performance problems well?
  • 27. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 27 Leadership Strength
  • 28. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 28 Leadership Guidelines 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 29. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 29 Focus for High Impact A disciplined approach enables us to stay on course in the face of unpredictable change Give an example of a “disciplined approach” inside an organization.
  • 30. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 30 Focus for High Impact Leader Behavior: I skillfully plan and execute assignments. 5 – Frequently 4 – Sometimes 3 – Occasionally 2 – Rarely 1 – Almost Never
  • 31. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 31 Leadership Strength
  • 32. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 32 Leadership Guidelines 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust
  • 33. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 33 Cultivate Trust Lack of trust cripples an organization’s ability to perform
  • 34. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 34 Cultivate Trust Leader Behavior: I assume people have good intentions. How does this assumption affect the leader’s behavior?
  • 35. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 35 Cultivate Trust What are examples of trust busters at work? What are examples trust builders at work?
  • 36. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 36 Leadership Strength
  • 37. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 37 Leadership Poll What kind of leader are you?
  • 38. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 38 Virtual Leadership To maximize this leadership strength in a virtual world, my best advice is….
  • 39. © 2014 NetSpeed Learning Solutions. All rights reserved. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery
  • 40. © 2014 NetSpeed Learning Solutions. All rights reserved. Post-Class Reinforcement Job Aid Cards Electronic Magazine NetSpeed On The Job™ NetSpeed Coach® NetSpeed Administrator
  • 41. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 41 Insights and Actions Share one insight or one action you intend to take now.
  • 42. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 42 Complete the Survey Receive: • Three seats in the next NetSpeed Leadership webinar (Delegating Smartly on July 8) • A link to view the slides from this webinar
  • 43. © 2014 NetSpeed Learning Solutions. All rights reserved.© 2014 NetSpeed Learning Solutions. All rights reserved. 43 Q & A
  • 44. © 2014 NetSpeed Learning Solutions. All rights reserved. 44