Presentation at the CSA 2012 Conference in Quebec City. A post-mortem of sorts, looking at the impact of the Canadian Consumer Product Safety Act, 1-year, after its go-live date.

1. CCPSA 1-Year Later, or: or How I
Learned to Stop Worrying and
Love Product Safety
Andy Dabydeen
Canadian Tire Corporation, Limited
June 11, 2012

2. Our core business is retail
•We have six key Customer
business categories Preparing Canadians for the
Jobs & Joys of Everyday Living in Canada
Retail banners
Business Financial
Auto Living Fixing Playing Apparel
categories Services
 Gas  Home cleaning  Home repair  Hockey  Industrial wear  Credit cards
 Auto parts  Home decor & org  Paint  Golf  Men’s wear  Financial services
Products  Tires & power  Kitchen  Tools  Cycling  Women’s wear  Call centre
sports  Backyard living  Fitness  Athletic apparel  Home services
and  Auto Service & fun  Camping  Footwear  Customer analytics
services  Car care &  Gardening  Hunting
accessories  Outdoor  Fishing
 Roadside tools
assistance  Christmas 2

3. Importance of Consumer Product Safety
Product safety presents many risks and opportunities for retailers
Complexity
Cost Compliance
Raw Materials Manufacturing Retail Consumers
Investment
Reputation Experience
Brand Loyalty
Value
3

4. CCPSA readiness
• CCPSA brought • Formalized and
reporting and broader documented processes
surveillance to assess and mitigate
requirements product safety risks
– Supply Chain education
– Consistency
– Timely response
– Governance
4

5. Evolution of Product Safety
1 Traditional
2 Current state
3
Component 2 3 3 Leading
Manufacturing Distribution Consumer
4 Aspiration
The Extended Supply Chain
4
Raw Materials 3
Post-Consumer
Disposition
1 3
Assembly / 2
Retail Service /
Manufacturing
Installation
5

6. Consumer Expectations & Awareness
Neglecting to do the minimum guarantees failure ... and, customers will know.
Features / Functionality
Performance / Durability
minimum
Regulations Standards Best Practices
6

7. Internal and external expectations
Product safety practitioners accountable to management & the law
Shareholder /
No Unsafe Products
Brand / Regulatory ACL (Manufactured, Imported, Sold)
Risks Mitigated
CPSA
CCPSA CPL
Safety / Liability Unsafe Products will be Fixed /
Not Exported
Risks Mitigated
Investments in Transparency with Industry &
Other Jurisdictions
Safety Optimized
7

8. Globalizing for complexity
Raw Materials ..... Components .... Manufacture ............ Retail
Who made
the products
you take
home?
8

9. Product safety’s future
Proactive Risk Management
Assessments Visibility to
Consumer Risks
input at
Design Governance
Transparency Proactive Risk
Mitigation with
Consistent Regulators
Incident
Management
Analytics
9

10. Getting to the future
• Know your gaps with • Sustained process
product safety ISO improvements
GS1
• Top management buy- • Data driven risk
in assessments
• Change BRC/ • Policies and
management issues RILA
standards
Get involved Harmonize
10

11. CCPSA, one-year later ...
Event Volume Sustaining
Processes Standardization
Info/Data
Collaboration Sharing
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