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Consultant
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West Va...
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השגת תנופה לתהליכים בארגון

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מצגת מאת אלק שרפ הכוללת גישות וקוי מנחה ייחודיים וברי ביצוע לשיפור תהליכים עסקיים בארגון.

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השגת תנופה לתהליכים בארגון

  1. 1. quot;¯ quot; ¯ Alec Sharp Consultant Clariteq Systems Consulting Ltd. West Vancouver, BC, Canada asharp@clariteq.com - NooL http://bpmintro.wordpress.com/
  2. 2. Traction for “Process” Clariteq Systems Consulting , 25 ¯ ¯ / • (¯ , , ) ¯ • ,Use Cases) ( (Data Modeling) • ¯ : ¯ “Workflow Modeling” (Artech House 2001) .(2008 - ) : –quot; ¯ quot; .... quot; quot;... , , 2
  3. 3. Traction * WfMC for “Process” , ,Six Sigma BPR - , ¯ ¯ , ¯ , – , ¯ quot; quot; .¯ ! ... – • quot; -(Business Process Reengineering) BPR quot;.. ! • .“Six Stigma” - – Six Sigma • quot; – BP ?quot; ¯ quot; ,quot;? ¯ • ,BPMN – ¯ • quot;BPRquot; – BPM ... • The Workflow Management Coalition - WfMC * 3
  4. 4. Traction quot;¯ quot; for “Process” –1 . –quot; ¯ quot; .quot; quot; ¯ –2 . ¯ quot;¯ quot;–3 .quot; quot; –4 quot; quot;quot; quot; –4 . ¯ : : , • • • 4
  5. 5. Traction ?quot; quot; ¯ for “Process” ... ¯ ... ¯ ?quot; quot; : .. ¯¯ • / • ¯ • • (Alignment ) • ¯ • • . • '¯ • 5
  6. 6. Traction ?quot; quot; ¯ for “Process” (Outsourcing) • , • • • • ¯ • • quot;? quot;• quot;! – quot;• quot;! ¯ ¯ – , , quot;• ... ¯ . ,quot; ¯ quot; ¯ 6
  7. 7. Traction quot; quot; / for “Process” ... ,¯ ¯ quot; , quot;. quot;. ¯ ¯ quot; 7
  8. 8. Traction quot; quot; for “Process” , ¯ ! ¯ , , : : - - quot;¯ quot; quot;¯ quot;- ( ¯ ) : - - : - - - : ¯ Oracle - CRM - - : - : ¯ e-Business - - use case - 8
  9. 9. Traction ? for “Process” , : . (quot; quot;) Workflow , ,. ( ) . –quot; quot;– : .quot; quot;– :quot; quot; .quot; – quot; ¯ .1 .quot; quot; ¯ .2 : ¯ .3 . ¯ - .quot; quot; - , , , , , , ¯! ¯ .4 .' ¯ , 9
  10. 10. Traction ? ¯ ¯ : for “Process” ! , ¯ & : 1:1 1:1 1:1 1:1 ¯ : : : : ' , , .( ) 10
  11. 11. Traction for “Process” Workflow : ” ¯“ - quot;“ ... ¯ ” ¯ quot;¯ , quot;– : ¯ – quot; quot;... 11
  12. 12. Traction quot; quot;¯ , for “Process” ¯ ¯ 1:1 1:M 1:1 1:M 1:1 ¯ 1:1 1:1 1:1 1:1 1:1 M:1 12
  13. 13. Traction ¯ , ¯ , for “Process” • 1:1 1:1 1:1 ¯ • • - 1:M 1:M 1:1 1:1 1:1 ¯ 1:1 1:1 M:1 ¯ - 13
  14. 14. Traction ¯ for “Process” . ¯ 1:1 .1 . quot; - quot; ¯ .2 . ( ) - ¯ .3 . .4 (Token) quot; ,¯ quot; quot; quot; .5 quot;← quot; .(quot; quot;, ) : : ¯ 1:1 1:1 1:1 : , : . 14
  15. 15. Traction ? :¯ for “Process” : , .quot; – quot; . , ¯ ¯ 1 - ¯ 1 : : : : ¯ ¯: WIP : ¯ , .quot; quot;: ¯ ( ) . . : 15
  16. 16. Traction ! ¯ for “Process” ¯ : ( ) - - ¯ • .¯ , • ¯ – ¯ • .¯ . .¯ • .quot; quot;– • ¯ • , • . . ¯¯ • Functional ) quot; quot; (Silos ¯ , .Functional Silo 16
  17. 17. Traction for “Process” 1 2 3 4 : ¯ ¯ • ¯ • ¯ • ¯ ¯ • ¯ • ¯ 17
  18. 18. Traction ¯ for “Process” . ¯ ¯ .1 . ¯ quot; quot; .2 . .3 :quot; ¯ ¯ ¯ 1 2 ? : , ¯¯ / ! : 3 ¯ : ¯ : : - ¯ ¯ ¯ (setup) 18
  19. 19. Traction ¯ for “Process” quot;. ,¯ , , ,¯ quot; '. ... ¯ • .quot; ¯ quot; – • . ¯ ¯– • ¯ ¯– . , ... ... , • .quot; quot; • . 19
  20. 20. Traction quot; quot; ¯ for “Process” , , - ¯ ¯ ¯ (Differentiator) ... , . , , , ¯ , . ¯ ¯ . , . , : The Discipline of Market Leaders Michael Treacy and Fred Wiersma Addison-Wesley 1995 20
  21. 21. Traction IT - Workflow : for “Process” , , ¯, , * * * ¯ ( ) Workflow • • • ¯ • • • • • • • •¯ quot; ¯ quot;• • – • • • • • , • ¯ (Handoffs) – ¯ .¯ 21
  22. 22. Traction ¯ ¯ for “Process” , , ¯, , * * * ¯ ( ) Workflow • - • • • • • • • • • ¯ • • ¯ • ¯ • ¯ • • • ¯ • • - ¯ • • workflow • ¯ • 22
  23. 23. Traction : for “Process” , ¯ ¯ – . .. ) swimlane ( • ANSI • ! Data Flow Diagram (DFD) • - - - Process Action • IDEF0 • - ARIS EPC • (Event-response Process Chain) (BIM) • ¯ • OMG (OMG BPMN BPD) Workflow UML - • ( ) .. • ! , . 23
  24. 24. Traction for “Process” : quot; ¯ quot; ! ¯ 24
  25. 25. Traction Swimlane for “Process” Complete semester enrollment (partial) yes Submit Prepare Provide Decide to enrollment enrollment supporting proceed package package documentation Give up no yes Decide if Submit supporting enrollment Note - This is simplified - we haven't documentation package shown the quot;transport mechanisms.quot; needed no days later! no Confirm Decide if Enroll student Prepare course waiver per Etc. confirmation prerequisites required instructions yes Must be printed and signed. ! Approve or – • reject waiver request ¯ ¯ • ¯ • Grant quot; – • Financial Aid quot; 25
  26. 26. Traction ¯ for “Process” ¯ quot; ,¯ ... ¯ ) • ( ) • (? • ( , ,) , ... - ¯. quot;. .quot; quot; 26
  27. 27. Traction quot; Workflow quot; – for “Process” ! quot; ¯ .quot; ! 27
  28. 28. Traction Workflow for “Process” : – (1 . , ¯ !¯ !¯ . , ¯¯ – (2 ! ¯ , :quot; quot; – ¯ (3 . ¯ 28
  29. 29. Traction ¯ for “Process” : . quot; quot; - • ← quot; DB . (quot; ¯ ¯ ) ) OOAD ← O-O .( ¯• ) E-R ) UML • ,( ←( .' ¯ ,workflow workflow ← BPMN • . : , , . quot;! ¯quot; • use case quot;! quot;• 29
  30. 30. Traction ! for “Process” ! ¯ ¯ 30
  31. 31. Traction for “Process” • • ¯• (context) quot; ¯• quot; - ¯quot; • quot;• • , • ) • • (BPMN - , ,quot; quot;• • quot; ,' ¯ , (quot; quot;) • .quot; • .. , , • ! – ¯ • , , quot; . ¯quot; – • quot; quot;(handoff) .quot; quot; 31
  32. 32. Traction – for “Process” , ¯ ¯ ¯, . :quot; quot; ! ¯ 20% -¯ • • , . 32
  33. 33. Traction for “Process” ¯ ¯ .1 .¯ . .2 , - .3 . .4 ¯ quot; .¯ quot;! ¯ quot;! quot; . .5 quot; , quot; , . ¯ Thanks! Alec Sharp asharp@clariteq.com 33

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