Beyond frustration: 3 levels of happy design
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Beyond frustration: 3 levels of happy design
- 1. 1 Beyond frustration: 3 levels of happy design Dana Chisnell UPA Boston, June 2010 @danachis
- 2. 2 Creating a remarkable experience versus a satisfactory one can seem unattainable
- 4. 4 What not to do.
- 5. 5
- 6. 6
- 8. 8 3 levels of experience design Mindfulness Flow Meaning
- 10. 11 TripIt.com
- 11. 12 TripIt.com
- 12. 13 Mint.com
- 13. 14 Mint.com
- 14. 15 Mint.com
- 16. 17
- 17. 18 1. Mindfulness Pleasing awareness Infatuation Puppy love “Oh, nice!”
- 18. 19 2. Flow
- 19. 21 Pandora.com
- 20. 22 Pandora.com
- 21. 23 Pandora.com
- 22. 24 Netflix.com
- 23. 25 Netflix.com
- 24. 26 phone form factor http://dvice.com/archives/2009/02/htc-magic-bring.php
- 25. 27 phone form factor http://blogs.techrepublic.com.com/hiner/?m=200809
- 26. 28 phone form factor http://blogs.techrepublic.com.com/hiner/?m=200809
- 27. 29 2. Flow Understanding Contentment Time stops - immersion Key strengths emphasized Trust
- 28. 30 3. Meaning
- 29. 32
- 30. 33 Zipcar.com
- 31. 34 Zipcar.com
- 32. 35 LinkedIn
- 33. 36 Twitter
- 34. 37 wikis... http://www.wikihow.com/Successfully-Convince-Your-Parents-to-Let-You-Have-a-Dog
- 35. 38 forums... http://www.wikihow.com/Successfully-Convince-Your-Parents-to-Let-You-Have-a-Dog
- 36. 39 Kiva.org
- 37. 40 Kiva.org
- 38. 41 Kiva.org
- 39. 42 3. Meaning Reflectiveness Commitment Belonging Contributing Making a difference
- 40. 43 Creating a remarkable experience versus a satisfactory one is possible
- 42. 45 How much happiness can you design in?
- 43. 46 Where to learn more about the psychology of happiness TED Talks: The psychology of happiness - Martin Seligman TED Talks: Play is more than fun - Stuart Brown TED Talks : Happy design - Stefan Sagmeister Flow: The Psychology of Optimal Experience, by Mihaly Csikszentmihalyi Emotional Design: Why We Love (or Hate) Everyday Things, by Donald Norman Happiness: A History, by Darrin M. McMahon
- 44. 47 Where to learn more Dana’s blog: http:// usabilitytestinghowto.blogspot.com/ Download templates, examples, and links to other resources from www.wiley.com/go/usabilitytesting