SlideShare une entreprise Scribd logo

Lecture Slides 11 05 08

•Télécharger en tant que PPT, PDF•
•
D
danie158
BusinessTechnologie
1  sur  15
ITM 309 Customer Relationship Management Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] November 5, 2008
Today’s Learning Objectives ,[object Object],[object Object],[object Object]
OPENING CASE Mini Cooper – Customer First ,[object Object],[object Object],[object Object]
CUSTOMER RELATIONSHIPS ,[object Object],[object Object],[object Object]
Customer Relationship Management: Definition The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company’s customers
Customer Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
CRM Benefits ,[object Object],[object Object],[object Object],[object Object]
BUSINESS BENEFITS OF CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM BASICS ,[object Object],[object Object],[object Object],[object Object]
The Evolution of CRM ,[object Object]
The Evolution of CRM ,[object Object],[object Object],[object Object]
The Evolution of CRM
Operational and Analytical CRM ,[object Object],[object Object]
MINI CASE: ANALYTICAL CRM ,[object Object],[object Object],[object Object]
ITM 309 Homework ,[object Object],[object Object],[object Object]

Recommandé

What are the benefits of CRM for your Business
What are the benefits of CRM for your Business What are the benefits of CRM for your Business
What are the benefits of CRM for your Business
Mactosys Software Solution Pvt. Ltd
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
Ujjwal Goyal
 
360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)
Seo Jets
 
The Benefits of Using a CRM
The Benefits of Using a CRMThe Benefits of Using a CRM
The Benefits of Using a CRM
Kristin Scott
 
CRM presentation
CRM presentationCRM presentation
CRM presentation
Anam Shahid
 
E- CRM
E- CRME- CRM
E- CRM
Srinivas Methuku
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship Management
Sadia Yasmeen
 
Lecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareLecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide share
Natalie Lihacova
 

Recommandé

What are the benefits of CRM for your Business
What are the benefits of CRM for your Business What are the benefits of CRM for your Business
What are the benefits of CRM for your Business
Mactosys Software Solution Pvt. Ltd
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
Ujjwal Goyal
 
360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)
Seo Jets
 
The Benefits of Using a CRM
The Benefits of Using a CRMThe Benefits of Using a CRM
The Benefits of Using a CRM
Kristin Scott
 
CRM presentation
CRM presentationCRM presentation
CRM presentation
Anam Shahid
 
E- CRM
E- CRME- CRM
E- CRM
Srinivas Methuku
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship Management
Sadia Yasmeen
 
Lecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareLecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide share
Natalie Lihacova
 
E Crm
E CrmE Crm
E Crm
dubeygaurav
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRM
Engagedots Inc
 
Introduction to crm seven
Introduction to crm sevenIntroduction to crm seven
Introduction to crm seven
CRMSeven
 
E CRM
E CRME CRM
E CRM
Sikander Nazir
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRM
Rani More
 
3 Key Functions of a CRM
3 Key Functions of a CRM3 Key Functions of a CRM
3 Key Functions of a CRM
Rolustech - Dynamic IT Solutions
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
Ram Dutt Shukla
 
Advantage and disadvantage of CRM
Advantage and disadvantage of CRMAdvantage and disadvantage of CRM
Advantage and disadvantage of CRM
Kriscila Yumul
 
The 35 Best CRM Apps
The 35 Best CRM AppsThe 35 Best CRM Apps
The 35 Best CRM Apps
Zapier
 
e-CRM
e-CRMe-CRM
e-CRM
gela0928
 
Ecrm anki tn-agin
Ecrm anki tn-aginEcrm anki tn-agin
Ecrm anki tn-agin
Agin Jose
 
5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM
Kirti Khanna
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
Srinivas Methuku
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)
Aldwin John Sicapiro
 
Overview Of CRM
Overview Of CRMOverview Of CRM
Overview Of CRM
Elijah Ezendu
 
SAP CRM Overview
SAP CRM OverviewSAP CRM Overview
SAP CRM Overview
keynes_austin
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship management
Vidyut Jain
 
crm, customer realtionship
crm, customer realtionshipcrm, customer realtionship
crm, customer realtionship
Urmil Gohil
 
best CRM software
best CRM software best CRM software
best CRM software
StrategicERP Software
 
E CRM
E CRME CRM
E CRM
raveenar22
 
Tanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y losTanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y los
John German Velásquez Torres
 
Basilea i,ii y iii2
Basilea i,ii y iii2Basilea i,ii y iii2
Basilea i,ii y iii2
Mario Montero Corrales
 

Contenu connexe

Tendances

ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRM
Rani More
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
Ram Dutt Shukla
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship management
Vidyut Jain
 

Tendances (20)

E Crm
E CrmE Crm
E Crm
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRM
 
Introduction to crm seven
Introduction to crm sevenIntroduction to crm seven
Introduction to crm seven
 
E CRM
E CRME CRM
E CRM
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRM
 
3 Key Functions of a CRM
3 Key Functions of a CRM3 Key Functions of a CRM
3 Key Functions of a CRM
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Advantage and disadvantage of CRM
Advantage and disadvantage of CRMAdvantage and disadvantage of CRM
Advantage and disadvantage of CRM
 
The 35 Best CRM Apps
The 35 Best CRM AppsThe 35 Best CRM Apps
The 35 Best CRM Apps
 
e-CRM
e-CRMe-CRM
e-CRM
 
Ecrm anki tn-agin
Ecrm anki tn-aginEcrm anki tn-agin
Ecrm anki tn-agin
 
5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)
 
Overview Of CRM
Overview Of CRMOverview Of CRM
Overview Of CRM
 
SAP CRM Overview
SAP CRM OverviewSAP CRM Overview
SAP CRM Overview
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship management
 
crm, customer realtionship
crm, customer realtionshipcrm, customer realtionship
crm, customer realtionship
 
best CRM software
best CRM software best CRM software
best CRM software
 
E CRM
E CRME CRM
E CRM
 

En vedette

Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Revisión y ajuste POT Santiago de Cali
 
Perdida espacios naturales abat luna
Perdida espacios naturales abat lunaPerdida espacios naturales abat luna
Perdida espacios naturales abat luna
Gabriel Buda
 

En vedette (8)

Tanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y losTanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y los
 
Basilea i,ii y iii2
Basilea i,ii y iii2Basilea i,ii y iii2
Basilea i,ii y iii2
 
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
 
Creatividad
CreatividadCreatividad
Creatividad
 
Perdida espacios naturales abat luna
Perdida espacios naturales abat lunaPerdida espacios naturales abat luna
Perdida espacios naturales abat luna
 
Eb34777780
Eb34777780Eb34777780
Eb34777780
 
Consanguineidad ( miguel)
Consanguineidad ( miguel)Consanguineidad ( miguel)
Consanguineidad ( miguel)
 
Exposicion de administracion
Exposicion de administracionExposicion de administracion
Exposicion de administracion
 

Similaire à Lecture Slides 11 05 08

Crm business intelligence
Crm business intelligenceCrm business intelligence
Crm business intelligence
Archana Tiwari
 
Lecture Slides 11 10 08
Lecture Slides 11 10 08Lecture Slides 11 10 08
Lecture Slides 11 10 08
danie158
 
Chap08 Enterprise Business Systems
Chap08 Enterprise Business SystemsChap08 Enterprise Business Systems
Chap08 Enterprise Business Systems
sihamy
 
crmnew-160425095952.pdf
crmnew-160425095952.pdfcrmnew-160425095952.pdf
crmnew-160425095952.pdf
etebarkhmichale
 
How To Be A Great Manager
How To Be A Great ManagerHow To Be A Great Manager
How To Be A Great Manager
kktv
 
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptxcoMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
Sameer63064
 
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptxWhy Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
Xapsys CRM Software
 

Similaire à Lecture Slides 11 05 08 (20)

vdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfvdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdf
 
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
 
Crm business intelligence
Crm business intelligenceCrm business intelligence
Crm business intelligence
 
What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?
 
Customer relationship management.pptm
Customer relationship management.pptmCustomer relationship management.pptm
Customer relationship management.pptm
 
About CRM Software.pptx
About CRM Software.pptxAbout CRM Software.pptx
About CRM Software.pptx
 
Lecture Slides 11 10 08
Lecture Slides 11 10 08Lecture Slides 11 10 08
Lecture Slides 11 10 08
 
Chap08 Enterprise Business Systems
Chap08 Enterprise Business SystemsChap08 Enterprise Business Systems
Chap08 Enterprise Business Systems
 
Crm Final
Crm FinalCrm Final
Crm Final
 
Automotive dealership crm
Automotive dealership crmAutomotive dealership crm
Automotive dealership crm
 
Crm
CrmCrm
Crm
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
crmnew-160425095952.pdf
crmnew-160425095952.pdfcrmnew-160425095952.pdf
crmnew-160425095952.pdf
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
How To Be A Great Manager
How To Be A Great ManagerHow To Be A Great Manager
How To Be A Great Manager
 
Crm database
Crm databaseCrm database
Crm database
 
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptxcoMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
 
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptxWhy Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRM
 

Plus de danie158

Lecture Slides 11 12 08
Lecture Slides 11 12 08Lecture Slides 11 12 08
Lecture Slides 11 12 08
danie158
 
Lecture Slides 11 17 08
Lecture Slides 11 17 08Lecture Slides 11 17 08
Lecture Slides 11 17 08
danie158
 
Lecture Slides 11 19 08
Lecture Slides 11 19 08Lecture Slides 11 19 08
Lecture Slides 11 19 08
danie158
 
Lecture Slides 11 24 08
Lecture Slides 11 24 08Lecture Slides 11 24 08
Lecture Slides 11 24 08
danie158
 
Lecture Slides 11 26 08
Lecture Slides 11 26 08Lecture Slides 11 26 08
Lecture Slides 11 26 08
danie158
 
Lecture Slides 12 01 08
Lecture Slides 12 01 08Lecture Slides 12 01 08
Lecture Slides 12 01 08
danie158
 

Plus de danie158 (6)

Lecture Slides 11 12 08
Lecture Slides 11 12 08Lecture Slides 11 12 08
Lecture Slides 11 12 08
 
Lecture Slides 11 17 08
Lecture Slides 11 17 08Lecture Slides 11 17 08
Lecture Slides 11 17 08
 
Lecture Slides 11 19 08
Lecture Slides 11 19 08Lecture Slides 11 19 08
Lecture Slides 11 19 08
 
Lecture Slides 11 24 08
Lecture Slides 11 24 08Lecture Slides 11 24 08
Lecture Slides 11 24 08
 
Lecture Slides 11 26 08
Lecture Slides 11 26 08Lecture Slides 11 26 08
Lecture Slides 11 26 08
 
Lecture Slides 12 01 08
Lecture Slides 12 01 08Lecture Slides 12 01 08
Lecture Slides 12 01 08
 

Dernier

Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Nauman Safdar
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
gargpaaro
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
instagramfab782445
 

Dernier (20)

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
BeMetals Investor Presentation_May 3, 2024.pdf
BeMetals Investor Presentation_May 3, 2024.pdfBeMetals Investor Presentation_May 3, 2024.pdf
BeMetals Investor Presentation_May 3, 2024.pdf
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
 

Lecture Slides 11 05 08

  • 1. ITM 309 Customer Relationship Management Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] November 5, 2008
  • 2.
  • 3.
  • 4.
  • 5. Customer Relationship Management: Definition The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company’s customers
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 13.
  • 14.
  • 15.