Virtual Reference Options for Libraries

Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

UWaterloo Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Meebo ,[object Object],[object Object],[object Object],[object Object]

MeeboMe chat box ,[object Object],[object Object],[object Object],[object Object]

Transcripts ,[object Object],[object Object],[object Object],[object Object]

Avoiding missing messages ,[object Object],[object Object]

Anonymity, offline messages ,[object Object],[object Object],[object Object]

Stats: Docutek vs. IM Number of questions No service Aug 2005 Started MSN Started Meebo Started evening hours pilot , Feb 26 MSN passes Docutek Ended evening hours pilot & stopped Docutek, mid-April

Hab.la ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

http://static.hab.la/js/html/url_handler.html?siteid=5334-379603-10-3528&wcsid=gjvUXqmevgDbufavbPVNFOieEiaSVQxg&url= http://www.lib.uwaterloo.ca

LibraryH3lp ,[object Object],[object Object],[object Object],[object Object],[object Object]

Skype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Unyte ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Have you tried our Skype a Librarian service yet? Add us: uwlibchat Call us (Voice-Over IP) Chat with us Part of the Library’s Ask a Librarian service www.lib.uwaterloo.ca/asklib When you need research help... Skype a Librarian! VOIP or chat MONDAY to FRIDAY 12 noon – 4pm

Skype stats: total, VOIP & Unyte Number of questions

Low Skype & Unyte numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

References & links ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact ,[object Object],[object Object],[object Object]

Virtual Reference Options for Libraries

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Virtual Reference Options for Libraries