3. Our mobile philosophy
Mobile first
Design for mobile use cases. Reduce clicks, eliminate
unnecessary typing, and personalize the interface.
Presence-aware
Make the mobile user experience better than the web by
incorporating status, presence, social cues, and location.
Embrace consumerization
Make accessing, managing, and using ServiceNow when
mobile intuitive, familiar, and secure.
4. Mobile in Berlin, Calgary, and Dublin
Release
Smartphone
Tablet
Berlin
Mobile views
Web interface
Calgary
Mobile views
iPad HTML5 app
Dublin
iOS and Android HTML5 app
iOS and Android HTML5 app
iPhone in Berlin
iPad in Calgary
iPhone in Dublin
5. Mobile in Berlin
•
•
•
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Key features
Platform integration
Device detection
Unified architecture
Social integration
9. Where’s the business value?
Business projects succeed. Technology projects fail.
What are our
business
objectives?
What gives us
a competitive
advantage?
How will
improved
responsiveness
impact the
business?
10. Mobile strategies that work
...answer these questions
Who will benefit most
from mobile and why?
Are we ready for it
culturally and
technologically?
Where will adoption be
quickest?
15. Our whole crew’s here to help
Dan Turchin
Sr. Director Product Strategy
e: dan.turchin@servicenow.com
p: (408)899-3954
m: (650)533-0918
Notes de l'éditeur
IT Users: pedometer study at SeagateBusiness users: self-service password reset saved EOQ dealManagers: 45 minutes additional productivity – higher employee retention and better quality of life