2. TODAY’S PLAN
• Why Facebook
• Profile vs. Page vs Group
• Setting It Up
• All About Content
• Marketing Your Page
• Measuring Your Work
• Your Questions
6. Design engagement for highest ROE
Engage Contribute Participate Create
Create a
Create a
Post
Post Become a
Become a
Visit
Visit video,
video,
reviews
reviews fan
fan
Watch
Watch message,
message,
Give
Give Friend
Friend
Download
Download tweet,
tweet,
feedback
feedback Follow
Follow
Read
Read blog post,
blog post,
Vote
Vote Join
Join
Play
Play etc. about
etc. about
Contribute
Contribute Discuss
Discuss
org/comp
org/comp
ideas
ideas
any
any
Lowest to highest Return on Engagement
* Based on http://www.slideshare.net/brandonmurphy/the-true-value-of-social-media-4267498
7. ROE is fan engagement and trust
Engage Contribute Participate Create
Create a
Create a
Post
Post Become a
Become a
Visit
Visit video,
video,
reviews
reviews fan
fan
Watch
Watch
Give
TRUST
Friend
Friend
message,
message,
Download Give tweet,
Download tweet,
feedback
feedback Follow
Follow
Read
Read blog post
blog post
Vote
Vote Join
Join
Play
Play product
product
Contribute RECIPROCITY
Contribute Discuss
Discuss
about the
about the
ideas
ideas company
company
Engage: passive activities such as visiting a site, reading the blog, playing a game Contribute: ideas, reviews, feedback Participate: within a group or fan page Create: create new content on a site or on their own about the site
Engage: passive activities such as visiting a site, reading the blog, playing a game Contribute: ideas, reviews, feedback Participate: within a group or fan page Create: create new content on a site or on their own about the site