3. What Things Should You Consider?
11 What systems, tools, and processes could better meet customer needs & wants?
What could your business do differently to better meet customer demands?
What “next steps” do we take to better meet customer demands?
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1
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4. Consulting. “listen” to customers and prepare a plan to meet their desires.
Website Design. Use content to get them there, but create what they want to keep
them there.
Advertising. Traditional strategies still work to create brand awareness, so consider
electronic media, print, outdoor, event , & sports to create “Top of Mind”
Marketing. Integrate marketing and communications uniformly across all channels,
platforms and devices to create an exceptional customer experience in order to drive
conversions.
PR. Continuously promote, position and protect your brand.
Successful Businesses Need Strategies That Work!
5. Do’s - Competitive intelligence, SWOTand
assessment of financial goals
Ab s o lu te s - a lig n me n t o f ma r k e tin g p la n ,
integr ating c hannel c ommunic ation, and
meas ur ing pr ogr es s.
Bring in the New Year - 2015
6. Add Text, an Image, or Both
It’s a digital world now!
In summer of
2014 mobile
devices
surpassed
searches by
desktops across
the world. Build a website and a
responsive mobile application
that attracts visitors and
delivers what they need!
7. Connect, Monitor, Guide and Mitigate the Conversation!
Increase your
networking
across the
social sphere
9. 80% of angry customers will
just leave. Of the 20% who
contact you, 80% are
recoverable!
“My name is John and I
want to tell you how I
really feel about your
product and service”
HELLO!
Let’s avoid this guy.