Top 10 Brands on Facebook & Twitter

1. Top 10 Brands on & @DaveKerpen, CEO, @LikeableMedia Author of @likeablebook June 2011

2. what’s in store… • Top 5 Facebook brands + what we can learn • Top 5 Twitter brands + what we can learn Tweet us at @LikeableBook + @LikeableMedia --- use hashtag #likeable

4. 1. The Pampered Chef *Likeable client

5. Lesson: Ask your staff, customers, vendors, and partners – who already know you and like you - to “like” your Facebook page first.

6. 2. restaurant.com* *Likeable client

7. Lesson: Ask a lot of questions. You’ll get valuable feedback, plus you’ll be more likely to appear in your fans’ newsfeeds.

8. 3. Oreo

9. Lesson: Share lots of photos, and ask your fans to share photos. Facebook’s Photos remain the most viral feature of its platform.

10. 4. Vitamin Water

11. Lesson: Find the resources to respond to your fans questions and inquiries.

12. 5. Boloco

13. Lesson: If you have physical location(s), use Place Pages and Deals to drive traffic through your doors.

15. 1. VEVO

16. Lesson: Authentically engage with celebrities. With much larger followings than most brands, celebrities can easily influence your brand and follower count on Twitter.

17. 2. Taco Bell

18. Lessons: Don’t take yourself so seriously on Twitter. Accelerate the positive comments and embrace the negative ones.

19. 3. Delta

20. Lesson: If your customers use your product or service outside of business hours, figure out a way to be responsive on Twitter whenever they are in need of help.

21. 4. Dunkin Donuts

22. 4. Dunkin Donuts Lesson: Not every brand can be quite as much fun on Twitter as Dunkin Donuts, but we can all learn to lighten up a little, ask questions and give away prizes.

23. 5. Cisco Systems

24. Lesson: Find relevant Twitter chats to participate in using hashtags. Consider starting and hosting your own Twitter chat on a regular basis.

26. 10 Proven Strategies for Greater Likeability on Facebook http://mashable.com/2011/05/10/facebook-marketing-strategies/ 8 Brands That Have Found Success on Facebook and What We Can Learn http://mashable.com/2011/05/24/successful-brands-facebook/ 9 Lessons From Successful Brands on Twitter http://mashable.com/2011/06/09/brands-twitter-success/

27. likeable.com likeablebook.com Engage with me @DaveKerpen on Twitter Ask us questions @ Facebook.com/LikeableMedia or @LikeableBook Or, email me anytime dave@likeable.com thank you/ grand prize/ I love feedback